The vivox5m shows what is going on with the voltage being too high when charging

Based on the description, it is recommended to try the following:

1. Do you use the original charger to charge the phone? If not, try charging it with the original charger.

2. If you are using the original charger of the mobile phone to charge the mobile phone, it is recommended to try to change a charger and data cable, and you can try to replace the socket.

3. You can try it through the mobile phone **upgrade: enter Settings - System Upgrade - Check the update immediately, according to the prompts** upgrade package, click Verify and install, and the phone will restart and automatically enter the upgrade mode.

If it still doesn't work, it is recommended to bring your mobile phone, charger, and data cable to our after-sales service center for testing, and you can check the address of the after-sales service center in the settings of the mobile phone - more settings - after-sales service menu. You can go to vivo official ** to check the address of the after-sales service center:

Charging prompts the problem that the voltage is too high:

1. Confirm whether the original charger and data cable are used;

2. Try to replace the socket;

3. Replace other original chargers and data cables for charging;

If the above methods fail to help recover, the customer service center needs to be tested and processed (customer service center address: enter vivo official website vivo**app--my--service outlets, after-sales outlets--select provinces and cities to query the address of the customer service center).

You can see how to do this:

1. Confirm whether the original charger and data cable are used;

2. Try to replace the socket;

3. Replace other original chargers and data cables for charging;

4. If none of the above methods can be solved, please back up the important data on your mobile phone in advance, and bring your mobile phone to the vivo customer service center for testing and processing.

Vivo Customer Service Center Address and Contact**Inquiry method: Enter Wang Lv's "vivo official website vivo**" APP--My--Service Network or click this link to trap Ling Zheng.

Go and select your current city to get it.

Tips: It is recommended to bring relevant purchase vouchers (such as: purchase invoice, warranty card, ID card) when you go, and consult the staff of the consulting center in advance to ensure that the staff go again during normal working hours, avoid empty running, and pay attention to safety on the way to and from the service.

If your phone falls below a certain temperature value, you may not be able to charge:

1. If you use a non-standard charger or data cable, it may cause charging failure due to charging specifications or compatibility, so it is recommended to use a standard charger and data cable.

2. Re-insert the data cable into the charging port and make sure that the data cable is in full contact with the charging port.

3. If prompted"High temperature charging is abnormal", you can manually disconnect the charging connection, wait for the body to cool down and then charge the view.

4. If there are foreign objects, corrosion, dirt, liquid, etc., please go to the vivo customer service center for testing.

5. Affected by the ambient temperature, the low temperature may affect the charging, it is recommended to charge in an environment with a temperature between 0 35.

6. If the above method fails to solve the problem, please back up the mobile phone data in advance, and bring the local combustion mobile phone to the vivo customer service center for testing. (Vivo customer service center address query method: enter vivo official website vivo**app--my--outlet query or vivo official website web version--scroll bottom--service support--service network query--select the province and city to query the customer service center address).

When the mobile phone is charging, the machine has a built-in battery temperature detection function, when the temperature is detected to be lower than 0 degrees or higher than 55 degrees, to prevent the mobile phone from harming, the mobile phone system will pop up on the screen prompt "the temperature is too low, can not be charged" or "the temperature is too high, can not be charged". At this time, it is recommended to suspend the use of the mobile phone first, wait for the temperature to be normal before continuing to charge (generally recommended around 15-30 degrees Celsius). If the temperature is normal and this phenomenon still exists, it is recommended to eliminate it according to the following operations:

1. Eliminate the problem of too much background running on the mobile phone or third-party software, you can try to disassemble the mobile phone and clean up the background program or uninstall the third-party software;

2. Replace the charger and data cable of the same specification from the factory for elimination;

3. Select to restore the factory settings for backup data, if it is still abnormal, it is recommended to bring the data cable, charger and purchase invoice, warranty card and mobile phone to the local poor cover for after-sales testing and processing.