The company responded to the half squatting window of the payment hall, did the company apologize

When the company encounters this kind of thing, it will generally explain the situation and make improvements, and at the same time welcome the supervision of the masses, if it is not really necessary, you can also apologize, and it is good to replace the apology with improvement. The payment window can reflect a company's service awareness, and the higher the service awareness, the more important the company attaches to customers. <>

The half-squatting incident in Chuantou Water immediately caused heated discussions, a middle-aged man in the picture half-squatted to fill in the things, which formed a huge contrast with the company's service personnel, and at the same time, many people did not have a place to sit when they paid the bill, everyone stood and waited, and there were some older ones. Seeing this scene, people feel a little indignant, because the waiting process can be a long time.

In fact, there are many windows in the semi-squatting payment, the design of these windows is very unreasonable, and the window is separated by a large glass, which is the barrier of human nature, and does not reflect the sense of service. Everyone comes in to pay the bill, and the person who consults has to bow their heads and bend over. Unless it's a place with a lot of mobility, working through glass doesn't do much good.

In life, many people have experienced the problem of payment, how to make some elderly people can better pay and consult is more important than anything else, if it is a young person to pay, how to toss it, waiting for a clock, two bells are normal, because they are here to do things, but some elderly people to do things, there is indeed inconvenience, if there is no place to sit, let an old man wait for a long time These are not realistic.

Humanization does not require everyone to be treated equally, only to be humanized to be able to take care of special groups, such as a public toilet, some high-speed rail toilets, the design is very humane, there are special toilets for the disabled and the elderly. Some roads have wheelchair accessible. Serving special populations, which is more reflective of care and humanity.

This time, whether Sichuan Investment Water apologizes or not, these are not important, the important thing is to be aware of the problem of service, to be able to improve, and to make the company's service more humane, then there is nothing without apologizing.

The company has apologized to the masses and will rectify such a window, and is also sorry for the trouble caused to the masses

issued an apology letter apologizing, saying that it had contacted the user in the "half-squat" payment posture in the report, apologized in person, and obtained understanding. At the same time, the company held an emergency meeting to make rectifications: additional staff were dispatched to do a good job in the service during the peak payment period, and to solve the problems and difficulties raised by users in a timely manner; Immediately remove the glass partition in the toll hall and place all the seats in place.

The company has publicly apologized to the masses and has been ordered to rectify the situation.

Apologize. It is the company that did not put the tables and chairs in place in time, which is a poor service, and should apologize to the masses and improve.

It should be an apology, because this matter is very hot, so the company should not be angry with everyone.

September 23rd,Some netizens posted a group of ** on social platforms, saying that the semi-squatting window of the TV series "In the Name of the People" appeared in the Sichuan Wanyuanchuan Billing Hall

From the ** posted by netizens, it can be seen that at the window of the company's payment hall, a man wearing a blue shirt and gray trousers is half-squatting, communicating with the window staff, and the rest are standing in line and waiting.

Subsequently, the incident sparked heated discussions among netizens. On September 24, Wanyuan Chuantou Water Company, the company involved, publicly apologized to the public and said that it had immediately carried out rectification.

Through this incident, the company fully realized the shortcomings of its own work, and the company will face the problem, strengthen rectification, consciously accept the supervision of all walks of life, and continuously improve its water supply services. The company said it held an emergency meeting to make the following corrective measures:

Assign additional staff to do a good job of service during peak payment hoursto solve the problems and difficulties raised by users in a timely manner;

Immediately remove all the glass partitions in the toll hallto put all the seats in place.