Why can t Samsung S5 receive text messages

Hello dear Samsung users:

Based on your description, it is recommended that you:

1.It is recommended that you restart your phone.

2.Move location attempts, which may be related to the signal in your location.

3.Please see if you set up a blacklist, set - (personalization) - call message blocking - message blocking (off, block all messages, block only registered numbers and phrases) message block list block phrase list, delete the numbers inside.

4.It is recommended to turn off the maximum number of SMS recipients.

5.Whether or not you install third-party communication software, it may receive text messages on your behalf, so it is recommended to uninstall it.

6.Try to change to another SIM card, shut down and restart the observation.

7.Backup important data, factory reset, operation method: Settings-Users and Backup-Reset-Factory Reset.

It is recommended that you apply for "appointment to store" on Samsung's official website to enjoy priority repair services

After the appointment is successful, please bring your machine, invoice and warranty card to the service center where you made the appointment on time.

Comments, suggestions, complaints, please click:

1.Restart the phone to see if the booth is a signal problem.

2.Settings - Application Management Ritual - Swipe Screen Options (All) - Find Info - Click to enter, clear data and have a try.

3.Try to change to a different SIM card.

4.Check whether the mobile phone is equipped with security guard or third-party SMS software, and test it after uninstalling it.

5.Back up your phone's data (book, SMS, multiple files, etc.) and restore factory settings.

6.Go to Samsung after-sales testing.

There are many reasons why you can't receive text messages:

1. If there is too much information and insufficient memory, it is recommended to delete the redundancy;

2. If the mobile phone is waiting for a long time to affect the acceptance, it is recommended to turn it off and turn it on;

3. Whether the mobile phone has similar information management software installed, resulting in information shielding;

4. The local SMS gateway is busy, affecting the reception;

5. Smartphones have the function of blocking strange text messages;

6. Improper cleaning application: factory reset (make a backup before restoring).

Solution:1Restart your phone to see if it's a signal issue.

2.Navigate to Settings - Application Manager Information and try again after clearing all data.

3.Try to change another SIM card to see if it is because of the problem with the mobile phone card.

4.Check whether the phone is installed with third-party security software such as Security Guard, intercept text messages, and try after uninstalling it.

5.Back up your phone data (**book, SMS, multi** files, etc.), and try to restore factory settings.

If the above methods still do not work, it is recommended to send the phone to a professional service center of Samsung, where an engineer will inspect the machine and dispose of it.

Based on your description, we recommend that you follow the steps below to see if the blacklist is set up

Settings - Tap [Call Message Block] - Tap [Message Block], select [Block Registered Numbers and Phrases] - Click [Message Block List].

The message center number on your phone is gone.

You may not receive an SMS or verification code for the following reasons:

1. You can check whether the mailbox is full, and if so, please delete part of the information;

2. If you still can't receive it after deletion, you can change the phone or change the card to test whether it is a hardware factor;

3. After ruling out the above reasons, you can try to test whether it can be received at another location to see if it is the cause of weak local signal.

Hello dear Samsung users:

It is recommended that you follow the following methods:

1.A text message on your phone to send yourself a try.

2.Change to a different SIM card to receive SMS attempts.

3.Back up the data (contacts, text messages, **, etc.) from your phone, and then do a factory reset (Settings - Reset Privacy - Factory Reset) try.

If the above operation methods are invalid, there may be a problem with the internal program, it is recommended that you bring the mobile phone three packs certificate, and send the mobile phone to the nearest Samsung service center for the engineer to check the machine.

We welcome your comments on our services.

Haha, me too, tried a lot of methods, but they were unsuccessful, and finally set it up at the factory.

1.Restart your phone to see if it's a signal issue.

2.Try to change to a different SIM card.

3.Check whether the phone is installed with Security Guard or third-party SMS software, and test it after uninstalling it4Back up your phone's data (**book, SMS, multi** files, etc.), restore factory settings, if the above methods still do not work, please send the device to a Samsung service center, and the engineer will check the machine and deal with it.

Hello dear Samsung users:

The mobile phone cannot receive SMS from some specific numbers, it is recommended that you:

1.If it is an official text message from a carrier, bank, **, etc., please try to get it to be re-sent, check the status of your SIM card, and restart your phone to receive it again later.

2.If the verification code is used, it is recommended to try to send and receive it again in another location to rule out whether it is caused by network reasons.

3.Replace it with another time slot and receive it again.

4.To verify whether the SMS blacklist function is set in your phone, it is recommended that you open the phone settings - Call Message Blocking - Message Block List - Remove All.

6.Try to change another SIM card.

7.If it doesn't work, please back up your phone's data (**book, SMS messages, multi**data, etc.) and restore your phone's factory settings.

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