What are the services of IT operation and maintenance?

1. Automatic inspection is to hand over the periodic, repetitive, and regular work to the tools to do, specifically there are three aspects: application system maintenance automation, inspection automation and fault handling automation. Automated O&M relies on a specific intelligent management platform to improve O&M efficiency. Currently, there is.

The automated O&M launched by the network can automatically solve the daily O&M problems of users in IT management. 2. Automated operation and maintenance refers to the automation of a large number of daily and repetitive tasks in IT operation and maintenance, and the transformation of manual execution into automatic operations. Automation is the sublimation of IT O&M, which is not only a maintenance process, but also a management improvement process, the highest level of IT O&M, and the future development trend.

3. Recommend Shanghai Tianzheng Information Technology Co., Ltd....

1) Device management: monitor and manage the health status of network devices, server devices, and operating systems.

2) Application service management: monitoring and management of various application support software.

3) Data storage and disaster recovery management: Unified storage, backup and recovery of system and business data.

4) Business management: including the monitoring and management of the operation of the core business system of the IT service enterprise, and the CSF of the business system is mainly concerned about the management of the business.

5) Table of contents Content management: This part is mainly for the content management and management of public information that enterprises need to publish uniformly or customize according to individuals.

6) Resource asset management: manage the resource assets of each IT operation and maintenance system in the enterprise, which can be physical or logical, and can interact with the financial department of the enterprise.

7) Information security management: At present, the international standard for information security management is mainly based on ISO17799, which covers ten major control aspects of information security management, 36 control objectives and 127 control methods.

8) Daily work management: This part is mainly used to standardize and clarify the job responsibilities and work arrangements of operation and maintenance personnel, provide quantitative basis for performance appraisal, and provide means for accumulation and sharing of experience and knowledge.

The so-called IT operation and maintenance management refers to the comprehensive management of IT such as hard operation environment (software environment, network environment, etc.), IT business systems and IT operation and maintenance personnel by the IT department of the unit using relevant methods, means, technologies, systems, processes and documents.

IT operation and maintenance management mainly includes eight aspects of management:

1. Device management.

Monitor and manage the health of network devices, server devices, and operating systems.

2 Application Services.

It supports the monitoring and management of various application software such as databases, middleware, groupware, and various general or specific services, such as mail system, DNS, web, etc.

3. Data Storage.

Unified storage, backup and recovery of system and business data.

4 business. Contains the core of the enterprise itself. For the management of the business, we mainly focus on the CSF (CriticalSuccess Factors) and KPIs (Key Performance Indicators) of the business system.

5. Table of contents.

This part is mainly for enterprises that need unified release or customized content management and management of public information.

6. Resource assets.

Manage the resource assets of each IT system in the enterprise, which can be physical or logical, and can communicate data with the financial department of the enterprise.

7. Information Security.

The international standard on which information security management is mainly based is ISO17799, which covers the ten major control aspects of information security management, 36 control objectives and 127 control methods, such as enterprise security organization, asset classification and control, personnel security, physical and environmental security, communication and operation security, access control, business continuity management, etc.

8. Daily work.

This part is mainly used to standardize and clarify the work arrangements of operation and maintenance personnel, provide quantitative basis for performance appraisal, and provide means for accumulation and sharing of experience and knowledge.

IT operation and maintenance management mainly includes eight aspects of management:

1.Device management: monitor and manage the health status of network devices, server devices, and operating systems.

2.Application service management: monitoring and management of various application support software such as databases, middleware, groupware, and various general or specific services, such as mail system, DNS, Web, etc.; 3. Data storage and disaster recovery management

Unified storage, backup and recovery of system and business data; 4. Business management: including the monitoring and management of the operation of the company's own core business system, and for the management of the business, mainly pay attention to the CSF (CriticalSuccess Factors) and KPI (Key Performance Indicators) of the business system; 5. Table of contents Content management: This part is mainly for the content management of enterprises that need to be uniformly released or customized for individuals and the management of public information of shirts; 6. Resource asset management

Manage the resource assets of each IT system in the enterprise, which can be physical or logical, and can interact with the financial department of the enterprise for data interaction; 7. Information security management: At present, the international standard for information security management is mainly based on ISO17799, which covers the ten major aspects of information security management or chaos control, 36 control objectives and 127 control methods, such as enterprise security organization, asset classification and control, personnel security, physical and environmental security, communication and operation security, access control, business continuity management, etc.; 8. Daily work management: This part is mainly used to standardize and clarify the job responsibilities and work arrangements of operation and maintenance personnel, provide quantitative basis for performance appraisal, and provide means for accumulation and sharing of experience and knowledge.

Daily work of server operation and maintenance

1. Responsible for the hardware configuration, software installation, and technical maintenance of the computer room.

2. Responsible for the configuration, management and daily operation monitoring and maintenance of the physical machine of virtualization technology products.

3. Responsible for the opening and use, daily maintenance, fault diagnosis and elimination of independent dumb judgment host or virtual application products.

4. Provide technical support for the operation and application of independent host or virtual application customer products.

5. Monitor the server in charge, find problems in time, and actively solve problems.

Server O&M Job Responsibilities:

1. Server architecture and project deployment.

1. Planning and use of network resources and server resources.

2. Server installation, architecture construction and environment construction.

3. Server system, environmental parameter optimization and security settings.

4. Project release and update.

2. Monitoring and troubleshooting.

1. The construction of the monitoring platform and the setting of the monitored server.

2. Troubleshooting and solving.

3. Conduct simple troubleshooting and feedback training for the marketing department for the problems encountered by the company's marketing department.

3. R&D and practical application of operation and maintenance technology.

1. Carry out the research and development and application of new technologies according to the company's projects.

2. Combine new technologies with company projects to do relevant technical tests.

4. Data security and disaster recovery.

1. Establish a complete data backup mechanism to ensure the security of the company's data.

2. Establish a complete disaster recovery mechanism and do a good job in disaster recovery operations.