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Anonymous users2024-02-151 Change Cars. The car can be replaced if the same fault is repaired more than 5 times.
During the validity period of the three guarantees (the validity period of the three guarantees is 2 years or 50,000 kilometers, whichever comes first), if the car repair time exceeds 35 days, or the repair caused by the same product quality problem exceeds 5 times, the consumer can change the car.
Within 60 days from the date of the seller's purchase invoice or within 3,000 kilometers of mileage (whichever comes first).
2. Return the car. If the engine is still abnormal after two changes, the car can be returned.
During the validity period of the three guarantees, a total of 2 repairs have been carried out due to serious safety performance failures, and serious safety performance failures have not been eliminated or new serious safety performance failures have occurred; or after the engine and transmission have been replaced twice in total; Or the steering system, braking system, suspension system, front and rear axle, the same main parts of the body because of their quality problems, after a total of 2 times of replacement, still can not be used normally, when the consumer chooses to return, the seller shall be responsible for the return.
If the household car product meets the conditions for replacement, and the seller does not have a product of the same brand and model, nor does the product with no less than the original car configuration be replaced to the consumer, the consumer can choose to return the product, and the seller shall be responsible for the return.
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Anonymous users2024-02-14Hello Refund should not work Warranty replacement should be possible It is recommended that you consult after-sales I hope mine can help you [If you have a problem with the car, ask the car master. 4S shop professional technician, 10 minutes to solve. 】
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Anonymous users2024-02-13No, if you have a problem with the car, ask the car master. 4S shop professional technician, 10 minutes to solve. 】
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Anonymous users2024-02-12Article 8 The validity period of the three guarantees shall be calculated from the date of issuance of the invoice, deducting the time occupied by repair and no spare parts to be repaired. During the validity period of the three guarantees, consumers can handle repairs, exchanges and returns with invoices and three guarantees certificates.
Article 9 Within 7 days from the date of sale, if the product fails to perform, the consumer can choose to return, exchange or repair. When returning the goods, the seller shall refund the payment at one time according to the invoice, and then recover from the producer and supplier according to the law or handle it according to the purchase and sale contract.
Article 10 Within 15 days from the date of sale, if the product fails to perform, the consumer can choose to replace or repair the product. When exchanging goods, the seller shall exchange the product of the same model and specification for the consumer free of charge, and then recover from the producer or supplier in accordance with the law or handle it according to the purchase and sale contract.
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Anonymous users2024-02-11If the gearbox fails, the new car can be returned. During the validity period of the three guarantees (the validity period of the three guarantees is 2 years or 50,000 kilometers, whichever comes first), the cumulative repair time of the car exceeds 35 days, or the repair caused by the same product quality problem is more than 5 times. Occurrence of a serious safety performance failure:
According to the "Three Guarantees" policy, during the validity period of the "Three Guarantees", if a serious safety failure is not eliminated or a new serious safety failure occurs, the consumer can return the car. Engine and transmission failure: After the engine and transmission are replaced twice, or the same main part of the engine or transmission is still not in normal use after being replaced twice due to quality problems, the replacement times of the engine, transmission and its main parts shall not be counted repeatedly.
Consumers have the option to exchange or return the product. System failure: the steering system, braking system, suspension system, front and rear axles, body and other main parts of the same can not be used normally after being replaced twice due to quality problems.
Where consumers choose to replace or return the goods, the seller shall be responsible for the replacement or return.
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