Is there still a problem with online ride hailing regulation that has not been solved?

The Transportation Management Bureau of the Municipal Transportation Commission is responsible for regularly retrieving the operational data of the online ride-hailing platform and checking the collected data.

The Traffic Law Enforcement Corps is responsible for organizing and implementing daily law enforcement inspections and administrative penalties for online and offline ride-hailing operations.

At the same time, the relevant departments of the Municipal Development and Reform, Public Security, Human Resources and Social Security, Environmental Protection, Commerce, Industry and Commerce, National Taxation, Local Taxation, Quality Supervision, Communications, Business Management Department of the People's Bank of China, Internet Information and Urban Management Law Enforcement shall carry out relevant supervision and inspection of online car-hailing operations in accordance with their respective duties, and deal with illegal acts in accordance with the law.

The new regulations require real-time access to the supervision platform for the dynamic data of online car-hailing platform companies, and strengthen the supervision of the first department on the whole process of enterprise operation and daily operation.

Those whose service quality does not meet the requirements shall be withdrawn.

The city will also establish a list of bad records of online car-hailing platform companies and drivers, and promptly handle passenger complaints, ** serious violations of laws and regulations.

"Online car-hailing" has once again become a hot spot at the National Two Sessions. A number of deputies to the National People's Congress and members of the National Committee of the Chinese People's Political Consultative Conference (CPPCC) put forward suggestions on the management and service of online car-hailing, focusing on whether the "Interim Measures for the Management of Online Taxi Booking Business Services" (hereinafter referred to as the "Measures for the Management of Online Car-hailing" jointly issued by seven ministries and commissions in July 2016 have been effectively implemented, whether the management of online car-hailing has solved the current difficulty of taking a taxi and the problem of vicious market competition.

According to incomplete statistics, as of September last year, 133 cities have announced the implementation rules for the implementation of taxi reform, and 86 cities have or are soliciting public opinions. It has been more than a year since the legalization of online car-hailing, and new policies are still being introduced in various places, but the phenomenon that it is difficult and expensive to take a taxi still exists. The attention of deputies to the National People's Congress and members of the Chinese People's Political Consultative Conference (CPPCC) will further promote the healthy and orderly development of online car-hailing and give full play to its role.

Implementation of the new rules has been mixed.

Last year, I raised the issue of online ride-hailing at the National People's Congress, and I put it forward as a suggestion at that time, and I want to propose it this year, because in the past year, I have found that the governance situation is not optimistic. Yesterday, Fan Yun, a representative of the National People's Congress, said that she will continue to pay attention to the supervision of online car-hailing this year, she believes that after the introduction of the national management regulations, the problem of expensive and difficult taxis is still not solved, and there are also some problems in the management of online car-hailing, such as the access of vehicles and personnel, online car-hailing freight rates, in addition, online car-hailing in some places is not really included in the supervision of the transportation department.

Fan Yun found that the two documents on the healthy development of the taxi industry and the introduction of the online car-hailing management measures have some problems in the specific implementation process, and the speed and intensity of implementation vary from place to place. In areas where detailed rules have not yet been issued, online ride-hailing operations are still in the area of ambiguity. In some areas where detailed rules have been issued for the management of online ride-hailing, there is lax enforcement and lack of supervision, and there is no way to strictly enforce the law against illegal online ride-hailing operations, and to follow the law and prosecute those who violate the law.

In defiance of regulations, some ride-hailing platform companies have not only violated regulations in areas where they have not yet obtained operating permits, but also continued to dispatch orders to vehicles and drivers who are not qualified to operate. Fan Yun believes that this is actually organizing "black cars" to engage in taxi operations on a large scale. Some online car-hailing platforms still have inconsistencies in the number of online and offline vehicles, which poses a serious hidden danger to market order, passenger safety and social stability.

This has led to unfair competition among formal taxi companies and employees.

Legal analysis: Online car-hailing is supervised by the competent department of transportation.

Legal basis: Article 4 of the Interim Measures for the Administration of Online Taxi Reservation Business Services *** The competent department of transportation is responsible for guiding the management of online car-hailing across the country.

Under the leadership of the people's ** at the same level, the competent departments of transportation of all provinces and autonomous regions are responsible for guiding the management of online car-hailing within their respective administrative regions.

The competent departments of transportation at the municipality, districted city or county level or other administrative departments for taxis designated by the people (hereinafter referred to as the administrative departments for taxis) are responsible for the specific implementation of online car-hailing management under the leadership of the people's governments at the same level.

Other relevant departments are to carry out relevant supervision and management of online car-hailing in accordance with their statutory duties.

First: After being caught, you must ask for a hearing

In accordance with the Administrative Punishment Law.

Our Didi drivers have the right to request a hearing, although this procedure is rarely used by individuals who violate the law, but our majority of online car-hailing drivers must use it, because the transportation management department is very afraid of trouble, after doing so, they will feel that it is so difficult now, and it will definitely be more difficult to do it later, it is better to engage others to count the feet and acres, therefore, the transportation management department will also give up, this trick is very useful!

Second: The door cannot be locked when the passenger gets off the bus.

This is mainly due to the fact that there have been similar phishing enforcement cases before.

Therefore, please pay attention to the majority of online car-hailing drivers, please pay attention to the surrounding situation when passengers get off the bus, if you see any suspicious points, please do not open the door for the time being, and delete the mobile phone driver software. The standard process of law enforcement by the transportation management department is to show the documents, indicate the identity and investigate the content, so the driver must keep this in mind, but do not conflict with the law enforcement officers.

Third: Don't panic if things don't go your way.

This is because many ride-hailing drivers don't know that it is actually you who really kill you, because you don't know that the other party's behavior is often a tactic, forcing you to think that the case is already ironclad, and you have only one way to confess and be lenient.

As soon as you cooperate, his patience will be done; Therefore, you continue to politely request the return of the phone and stop the illegal behavior.

On the one hand, follow the police, sometimes, they will take people to the nearby police station to make a record, you must remember that the record is the key, you must think about what you say!

Fourth: The questions in the transcript do not need to be necessary.

In fact, for the majority of our online car-hailing drivers, as long as they put forward the facts that they have more than ten people, it is okay, and if the other party does not believe it and is unreasonable, and continues to interrogate, you can not. And, I still have to say that I must say, I have said everything I should say, please record it! Sometimes the driver thinks that this will not anger the other party, in fact, it is the opposite; As soon as you do this, they will know that you are being instructed by a superior person, and they will give you three points.

Summary. Hello pro, online car-hailing platforms are most afraid of passengers complaining to the local transportation authority; This is because the Didi taxi platform is under the jurisdiction of the local transportation authority, and if the Didi taxi driver or Didi platform manager violates laws and regulations, passengers can complain to the local transportation authority.

Hello pro, the online car-hailing platform is most afraid of passengers complaining to the local transportation management and training cleaning bureau; Because the Didi taxi platform is under the jurisdiction of the local transportation authority, if the Didi taxi driver or the Didi platform management personnel have violated laws and regulations, passengers can complain to the local transportation bureau of Heqiao.

According to Article 4 of the "Interim Measures for the Administration of Online Taxi Reservation Services", the transportation department of Chachatong is responsible for guiding the management of online car-hailing across the country. Therefore, the competent department of transportation and transportation supervises the Didi platform, and the online car-hailing regulatory department is (12328).

You can give it a try, dear

I am a taxi driver using the Jude online booking platform, the passenger uses the online booking platform to call a car, the passenger fare is not paid, at that time let the passenger pay the fare next to Changmo, the passenger does not pay, I called the police, wait for the police to let the passenger pay, the passenger called ** to the customer service and said that it can be paid 24 hours? Customer service can, so the fare has not been paid until now, I have repeatedly urged the platform customer service, the customer service said that the passenger does not pick up, the code rental has stopped his taxi software, and when the passenger pays, and then restore the taxi software to the passenger. The passenger has not been contacted, I have called the police at the time, the police asked the passenger to pay at the time, the passenger served, the rubber can be paid on the 24-hour **, so the police let us negotiate, and the passenger will pay online the next morning.

Until now, it will be paid from one to the end. I contact customer service: the customer service said to contact the passenger again, and the passenger fare cannot be solved if you can't contact it, I asked the platform to pay me the fare first, the platform customer service said no, I said that it was the reply of your platform customer service at that time, and the passenger has not paid until now.

Who do you say I am looking for to complain about the online booking platform, does 12328 traffic ** work?

Wait a minute, I'll take a look at it first.

Yes pro. Generally, customers don't pay, and the platform posts it first.

The platform said they didn't post it.

Then you can call 12328 pro.

Not quite reasonable.

Is the amount that the passenger does not pay big?

390 yuan. Generally, it is to provide the platform with evidence of the passenger's ride, and generally to stare at the platform to complain about Hui Dahe and the imitation of the annihilation, there will be a result, and it is possible that the platform will give you a checkout or within a certain time limit.

If the platform does not deal with it, it is best to call 12328 for feedback.

Generally, if you don't pay for more than seven days, the platform will pay in advance.

Ok thanks.

Or you can give feedback on the black cat.

You're welcome. Black cats are nothing I have ever heard of.

Black Cat Complaint is a piece of software.

This is still more effective, and I have also given feedback on it above, and the platform will help you find the supervisor you are giving feedback to help you solve it.

Summary. Online car-hailing is under the management of the competent department of transportation, and which department supervises online car-hailing?

According to relevant laws and regulations, the competent departments of transportation are responsible for guiding the management of online car-hailing nationwide, and the competent departments of transportation of the people's governments of all provinces and autonomous regions are responsible for the management of online car-hailing in their respective jurisdictions. Platforms that provide online ride-hailing services must meet certain conditions, be supervised by relevant departments, and protect the interests and safety of passengers.

Legal Analysis: Although ride-hailing is legal in theory, there are still big problems in practice. Online car-hailing is legal, but in order to engage in online car-hailing business services, it is necessary to obtain relevant qualifications, first of all, the platform company of online car-hailing needs to obtain the "Online Taxi Reservation Business License", the driver needs to obtain the qualification of online car-hailing, and the vehicle needs to apply for a transportation license.

Legal basis: "Interim Measures for the Administration of Online Taxi Reservation Business Services" Article 6 Those who apply to engage in online car-hailing business shall submit an application to the corresponding taxi administrative department according to the business area and submit the following materials:

1) Application form for online taxi reservation (see attachment);

2) The identity and credit certificate of the investor and the person in charge and their copy, and the identity certificate of the person in charge and their copy and the power of attorney;

3) The business license of the enterprise legal person, and if it belongs to a branch, the business license shall also be submitted;

4) Information such as the office space, responsible personnel, and management personnel for the location of the service;

5) Proof of having the ability to interact and process internet platforms and information data, supporting materials for relevant regulatory departments such as transportation, communications, public security, taxation, and internet information to lawfully obtain and inquire about relevant network data information, explanations of database access, explanations of servers set up in Chinese mainland, and proof of establishing and implementing network security management systems and technical measures for security protections in accordance with law;

6) Where electronic payment is used, payment and settlement service agreements signed with banks and non-bank payment institutions shall be provided;

7) the text of the management system, the safety production management system and the service quality assurance system;

8) Other materials required by laws and regulations.

Where online ride-hailing operations are engaged for the first time, an application shall be submitted to the corresponding administrative department for taxis at the place where the enterprise is registered, and the materials related to online service capabilities in items (5) and (6) of the preceding paragraph are to be reviewed and determined by the provincial-level competent department for transportation at the place where the online ride-hailing platform company is registered, in consultation with departments such as for communications, public security, taxation, internet information, and the People's Bank of China, and provide the corresponding designation results, which are valid nationwide. Where online ride-hailing platform companies apply to engage in online ride-hailing operations outside of their place of registration, they shall submit the results of the determination of online service capacity in items (5) and (6) of the preceding paragraph.

Other offline service capacity materials shall be reviewed by the taxi administrative department that accepts the application.

You need to go to the DMV to apply for an online car-hailing license.

The vehicle operating license is a legal certificate for vehicles engaged in road transport business activities, if the vehicle does not have an operating license, then it is an unlicensed operation, which is commonly known as a "black car".

Extended Materials. Materials Required:

Application form for online taxi reservation;

2.The identity and credit certificate of the investor and the person in charge and their copy, and the identity certificate of the person in charge and their copy and power of attorney;

3.The business license of the enterprise legal person (one copy, stamped with the official seal of the head office, and indicated to be consistent with the original) and the business license of the branch in this city, and the foreign-invested enterprise shall also provide the approval certificate of the foreign-invested enterprise;

4.Copies of the area materials, land use BAI and production certificates of the business premises in the city (the lease contract shall be provided for the leased premises for a period of not less than one year), the company's department, personnel management structure chart and a description of the division of responsibilities;

5.Provide proof of the results of the relevant provincial departments in the place where the online ride-hailing platform company is registered for the validity of the online service capability;

6.Safety production system, operation management system, vehicle management system, employee management system, business service management system and emergency guarantee system and other related texts;