What should I do if the 12306 refund is successful, but I don t receive the refunded money?

1. Please make sure your ticket has been refunded.

For passengers who have purchased tickets with a bank card, if the card has been lost, frozen or cancelled at the time of refund, resulting in a failure to refund the ticket, the cardholder shall contact the card issuer and the card issuer shall initiate an abnormal refund request to the railway department after the abnormal status is lifted.

If you select "UnionPay" when purchasing tickets.

for the payment method.

In the event of the above problems, the cardholder shall contact the card issuer in person, and then the card issuer shall contact UnionPay customer service for the refund.

Extended information: According to the China Railway Corporation.

Further optimization of rebooking.

Notice of Refund Rules": After the extension of the pre-sale period for railway tickets, in order to maximize the convenience of passengers and maximize the full use of ticket resources, China Railway Corporation has decided to further optimize the refund and change rules, which are hereby announced as follows, effective from December 3, 2014.

1. In order to facilitate the adjustment of passengers' itinerary, the ticket pre-sale period has been extended to 60 days, and no refund fee will be charged for refunds made more than 15 days (exclusive) before departure.

2. In order to allow more passengers to maximize the use of ticket resources, reduce the waste of ticket capacity, and also facilitate the adjustment of the itinerary of passengers who already have tickets, when there are remaining tickets on other trains, they can be reissued to the same ticket in the city. Specifically, more than 48 hours (exclusive) before departure, you can change to other trains during the pre-sale period;

Within 48 hours before departure, you can change to other trains before departure, or you can change to other trains between 24:00 on the day of departure and the date on the ticket, and do not apply for changes on or after the day after the date of the ticket; After the departure, passengers can still change to other trains on the same day, but they can only change at the station where the ticket originated.

3. If the date of the changed ticket is during the Spring Festival transportation period (February 4 to March 15 during the Spring Festival transportation period in 2015), the refund fee will be charged according to the standard of less than 24 hours before the departure time.

Note that the 12306 software carries out the refund service, in principle, it will arrive in the account within 7 working days, but it is generally real-time and returned to the payment account to see if it is paid by yourself, if it is paid by others, it will be returned to other people's accounts.

12306 If the refund is successful, the money will be returned to your payment account according to the original channel, for example, if you pay with a bank card, you will return to your bank card, and if you pay with Alipay, you will have to wait for a while.

Call 12306 for a consultation. Under normal circumstances, the refund will return the purchase amount to the corresponding payment method you bought the ticket, which is generally completed within three working days, if there is no refund successful, you can go to the ticket office or call 12306 to ask.

Holidays may be delayed and will not be refunded.

After a few days, it will be returned to the original method of payment. Pay attention to checking. Didn't receive a consultation.

There is a delay in the arrival of 12306 refunds, which usually arrives within three working days.

This original path.

It's not a direct bank card to you.

Some may be chargeback to someone else.

So it's better to compare more.

If you don't receive the money after the 12306 refund, you can call him directly, or send a text message to explain the situation, or it may be that the 12306 background is out of order, and the refund is a little slower, wait slowly.

Let the money fly for a while, let the money fly for a while, and then it will arrive in two days, saying that he will call 12366 if he doesn't arrive.

China Railway official client 12306, I often use, in my ticket, select the train ticket to be refunded, and then refund the ticket, the ticket is returned to the original way, such as WeChat, Alipay or bank card, the refund is returned in seconds. There is no handling fee for refunds within 8 days of leaving the car, 5 for 48 hours and 10 for 2 hours before departure. Tickets that are less than two hours away from the drive cannot be refunded, and you can see if you have not received a refund, or if the refund is unsuccessful.

Generally, it is the same way to return, please wait patiently, if it still does not arrive, call 12306 ** for consultation.

Generally, there is a certain period of time, which will be returned to you, please be patient.

Hello dear. If you don't receive your money after getting a refund on 12306, you can do so by following these steps:

3.If you paid for the ticket by bank card, you can contact the bank's customer service to check the refund status, or go to the bank counter to inquire.

4.If the above methods do not solve the problem, you can complain to the Railway Bureau, provide the refund application number, order number and other information, and let the Railway Bureau staff help you solve the problem.

In short, if you don't receive the money after refunding your ticket on 12306, don't worry, you can use the above methods to check the problems one by one and confirm the refund.

12306 did not receive the money after the refund, the solution is as follows:

3.If you paid for the ticket by bank card, you can check the refund status with the customer service of the co-rider's bank, or go to the bank counter to inquire.

4.If the above methods do not solve the problem, you can complain to the railway bureau, provide the refund application number, order number and other information, and let the railway bureau staff help you solve the problem.

I hope the above information is helpful to you, and if you have any other questions, welcome to let me know.

I refunded the train ticket and didn't receive the money.

2. If you do not receive the refund after 15 working days, you can purchase tickets online at the home page of the "12306 official website > Passenger Service > Frequently Asked Questions > I purchased the ticket and refunded the ticket in **, why was the money not returned to my bank card in time? To find this problem, **Attachment**: Internet Ticket Purchase Duplicate Payment Information Form.

zip。3. After filling in the relevant content correctly, send ** to the email as an attachment, and the 12306 official will verify it as soon as possible, according to the relevant provisions of the ** payment instrument used when purchasing tickets, the deducted money will be returned to the ** payment instrument used when purchasing tickets within the specified time.

4. It should be noted here that if you pay with a bank card when you buy a ticket, then the money will be refunded to the bank card, if you pay with WeChat or Alipay, it will be refunded to WeChat or Alipay, not that it must be refunded to the bank card.

Extended Materials. 1. If you have not exchanged for a paper ticket and it is no later than 30 minutes before departure, you can apply for it in **.

2. If you have already exchanged for a paper ticket or within 30 minutes before departure, please bring the original valid ID of the passenger used to purchase the ticket to the ticket window of the station. If the ID card cannot be automatically read or if you use a valid ID other than the ID card to purchase tickets, please provide the order number (E + 9 digits).

3. If you use your resident ID card to purchase tickets and go through the check-in with your resident ID card, but leave the station without taking the train, please go through the regulations after confirmation at the station.

4. If you get off the train due to injury, illness or the carrier's responsibility, please go to the station according to the regulations with the passenger transport record issued by the conductor and the original valid ID of the passenger used to purchase the ticket.

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