Refund no money Hit 12306 for a long time, no one answered, and the fee was deducted seriously, and

I don't know when you will refund the ticket, I refunded the ticket about 4 days to pass the money to me, call 12306, he can only tell you that the ticket will be returned within 15 days, please be patient and wait a few days.

This is also the case for me, it shows that the ticket is refunded, but there is no email prompt, and the account is checked and the money is not refunded!!

Pit man ah 12306

Fortunately, the refund of the high-speed rail ticket was successful, but the two tickets of the general passenger did not return to me, and the 17th was returned, but I was sad that the bank card fell, and I wanted to change it and did not want to send the ticket to the Ministry of Railways in vain, although it was not much, only 78

I refunded the ticket on the 19th, and I submitted it several times to show that the system was busy, and then I logged in to show that the refund was successful. But I haven't received the money back yet. The last refund arrived immediately, and I called ** to wait for 8 to 15 working days, what if it doesn't arrive at the account, it's a pit!

Grass! The ticket refunded on the 11th has not yet arrived!!

My No. 9 is gone.

Two tickets, 780 oceans, deduct 40 not to say, the other 740 don't know when there will be the following. It takes 15 working days to call!

Gri, I'm going to curse. It's so difficult to book a ticket, tnn's, it clearly shows that the refund is successful, and nothing has been received.

Lao Tzu's hard-earned money!

This is also the case for me, it shows that the ticket has been refunded, and there is an email prompt that the account has not been refunded.

I returned on January 15th, and I haven't received a refund yet, and I called that 12306, and no one picked it up, so I really fainted.

TM said that it would be 15-20 working days to pay us back, and I have been waiting for almost a month and have not paid the money yet, ri

Whining.. I should have seen it first, and then refunded the ticket...

Woo、、、 my money!!

Have you received any refunds for your tickets? I refunded my ticket, and I haven't received the money yet! Isn't the Ministry of Railways too tricky!

The ticket was refunded on the 13th, and it was clear that 2 tickets were refunded, and only the money for 1 ticket was refunded, Qiu explained.

Today is the 15th day. 87 blocks. It's not on the card now!! of passing by.

The ticket I refunded on the 8th hasn't come back yet.

No. 16 refund did not receive the money passing by.

12306 (China Railway Customer Service Center.)

If you accidentally click on the refund, if the refund is successful, you will need to buy a new ticket.

China Railway Customer Service Center (12306) is an important window for railway service customers, which will integrate the passenger and freight transportation information of the whole road and provide passenger and freight transportation business and public information query services for social and railway customers.

By logging in to this website, customers can inquire about passenger train schedules, fares, train delays, ticket remaining, ticketing agencies, cargo tariffs, vehicle technical parameters and relevant passenger and freight regulations. Railway freight customers can handle business through this **.

If you are careful to get a refund at 12306, you can buy a new ticket immediately so as not to miss the opportunity. If you have already submitted a refund request, you can pay attention to the refund and receive a refund if the refund is successful. If you need help, you can contact the 12306 customer service center.

When a passenger requests a refund, the refund fee shall be charged in accordance with the following provisions:

1. Before the departure station, the full fare can be refunded within 2 hours after the departure under special circumstances. Group passengers are expected to apply 48 hours before departure.

2. The refund of the connecting ticket and the round-trip ticket at the place of purchase must be made 5 days before the departure of the train at the place of return or transfer. In the event of a refund of the unused portion of the ticket at the place of return or transfer, it shall be handled in accordance with Paragraph 1 of this Article.

3. Tickets cannot be refunded after the passenger has started the trip. However, if you are unable to continue your trip due to injury or illness, the difference between the fare collected and the fare of the section you have taken can be refunded after confirmation by the station or train. If the mileage is less than the minimum mileage, it will be calculated according to the minimum mileage; The same applies to accompanying guests.

4. Returned with"OK"If you have a ticket with a word stamp, you should go through the baggage change procedure first.

5. Platform tickets are non-refundable. The refund method for suburban tickets, commuter tickets and fixed tickets shall be determined by the railway transport enterprises. If necessary, the railway transport enterprise may temporarily adjust the refund method.

The above content reference: Is the refund of China Railway 12306-online change and online refund real-time? So so.

First, this phenomenon is extremely rare. Please rest assured that if the ticket is not booked and the money is deducted, the bank will return the money to your account within 15 working days according to the relevant regulations of the People's Bank of China on the use of bank cards. This situation occurs mainly because there is a certain time limit for online ticket purchase, which must be completed within 30 minutes, and if it is overtime, the ticket amount will be returned to the ticketing system, resulting in the phenomenon that the ticket is not booked and the money is deducted.

From December 31, the time limit for online ticket purchase and payment will be increased to reduce the phenomenon of unsuccessful ticket purchase.

2. Due to the failure of the booking, there is no order number, and there is no evidence empty-handed, and the bookers are worried that the deducted ticket money cannot be recovered. And 12306** is extremely popular, and netizens reflect that they can't get in.

3. After finding the order, click the inverted triangle drop-down button on the left side of the order to bring up the various options for order refund, change and change to the station, and directly click the "Refund" button in the operation box to confirm the refund.

Fourth, the refund operation must be thorough, and you can stop only after confirming that you get the refund serial number, because many friends have recently reported that they have refunded the ticket but the money has not arrived, and finally found that it was not successfully refunded. Please remember that the successful refund must be subject to the refund serial number, not the refund will be over.

Hello landlord.

In this case, you first determine whether you bought the ticket on the 12306 official website.

If it is, if the refund fails, you can first determine whether it is caused by the abnormality of the bank card or Alipay.

If there is no problem, you can call 12306 directly to ask about the situation, and it will help you solve it.

You can ask customer service to check it out.

If 12306 shows that the refund is successful but not refunded, you can try the following steps:

1.Confirmation of Refund Conditions: If the refund is not refunded, the first thing to do is to confirm whether you meet the refund conditions. 12306** stipulates that tickets can be refunded free of charge before 30 minutes before departure, and a refund fee will be charged after 30 minutes.

2.Inquire through **Laohui customer service or 12306 official refund**: The customer service staff will inquire about the specific situation of the refund according to your identity information and order number, and deal with it.

3.Contact your card issuer or third-party payment platform for inquiries: If you have already contacted customer service but the refund has not arrived, you can inquire and resolve it through other channels.

For example, by contacting the card issuer or third-party payment platform, inquiring with the banking channel, or through Alipay's "Fund Arrival Inquiry" function.

For example, you can report the refund problem to the railway department through the consumer association, or leave a message on the 12306 official website or other ** to reflect your own problems, and ask for help from relevant departments.

Note: When resolving the problem of non-refundable tickets, it is recommended to pay attention to the following points:

1.Keep your ID documents and bank cards and other information, and then contact the official customer service of 12306 after authenticity verification.

2.Don't be gullible to strangers who lie that they can solve problems quickly for you, so as not to be deceived.

3.Forcing refunds can hurt your credit history and isn't recommended.

12306 shows that the refund is successful, and the refund will generally arrive within 15 working days, and if there is still no refund after 15 working days, you can consult the customer service of the payment instrument used to purchase the ticket. Under normal circumstances, the railway will send the refund information to the bank, whether the bank will refund the account in real time, the user can consult the customer service of the card issuer, or can check whether the refund has been received through the ** payment tool used when purchasing the ticket. Refunds usually arrive within 15 business days.

Take Alipay train ticket refund as an example:

More than 24 hours have not arrived:

1. If the bank card payment, the money will be returned to the bank card, and the user can pay attention to the arrival of the account funds.

2. If the user's bank card status is abnormal, such as being cancelled, the annealing disturbs the bank card unsuccessfully, and it will be refunded to the Alipay account balance. You can pay attention to the user's Alipay account balance, Yue Bao and bank card funds at the same time.

3. For the specific arrival time, you can log in to Alipay and click [Small Alarm Clock] to view the progress, and the specific arrival time is subject to the page display.

If you have indeed refunded your ticket but the page shows that the refund has failed, then call the 12306 train ticket customer service directly**, quote your order number, and the customer service will inquire about the reason and help you deal with it. You can also wait for a period of time and then re-operate, because sometimes the system will fail, and there will be a refund failure even if the ticket has been refunded, so check it after a while.

Please make sure your ticket has been refunded. Secondly, after submitting the refund application, according to the relevant regulations of the ** payment instrument used at the time of ticket purchase, the amount to be refunded will be returned to the ** payment instrument used at the time of ticket purchase within the specified time.

If you still do not receive the refund payment, please contact the **payment instrument issuer, or please contact the official website of 12306, which will be verified as soon as possible, and the deducted money will be returned to the **payment instrument used when purchasing the ticket within the specified time according to the relevant regulations of the **payment instrument used when purchasing the ticket.

12306 account main service functions:

2. Fare inquiry. This function can query the fare information of all stops at each station, which can be queried by the arrival station or train, and can also be selected to accurately query the type of stop and train type.

3. Remaining ticket inquiry. This function can query the remaining ticket information of all stops at each station, which can be queried by sending to the station or train, and can also be selected to accurately query the type of stop and train type.

4. Inquiry of consignment points. This function can query the name, address, contact**, business hours, number of windows and other information of each ticket office, and can be queried by province, city, and district.

5. Journey planning. This function allows you to enter a plan for multiple transfers, including the departure city, arrival city, transfer city (up to 5 transfer cities), and transfer date search.

6. Late inquiry. This function can query the information of the main and late points of all trains stopping at each station.

The 12306 refund fee is as follows:

1. No refund fee will be charged if the ticket is refunded more than 15 days before departure.

2. If the travel time is more than 48 hours away from the driving time, the fare 5 will be calculated, the fare will be calculated if it is more than 24 hours but less than 48 hours, and the fare will be calculated according to 20 if it is less than 24 hours.

3. During the period between 48 hours and 15 days before departure, if the ticket is changed or changed to another train that is more than 15 days away from the start of the train, and the ticket is refunded 15 days before the start of the flight, the refund fee of 5 will still be charged.

4. If the date of travel of the changed ticket is during the Spring Festival, the refund fee will be charged according to the face price of 20 at the time of refund.

12306 Refund Notice:

2. If you need to apply for a refund, you need to go to the refund window at the station with the original ID card of the agent, the original ID card of the passenger, and the ticket.

3. If the reimbursement voucher has been collected, after the refund of the 12306APP, you must take the printed reimbursement voucher and the original ID card to the station window to confirm the refund within 180 days, and when the reimbursement voucher is returned, the ticket will be returned to the payment account in the original way.

There are 3 factors to consider when the 12306 ticket is successfully refunded but there is no refund: 1. From the date of successful refund, whether it is still in 15 working days; 2. Whether the reimbursement voucher has been printed; 3. Whether the ticket was purchased with cash. In the first case, it is normal for the money not to arrive, and the refund of 12306 is generally returned within 15 working days.

In the case of the latter two, the refund will be made within 180 days at the station.

Regarding the refund of 12306 tickets, there is a provision for late calling:

1. If the refund time is more than 8 days before departure, no handling fee will be charged;

2. If the refund is processed more than 48 hours before departure, 5% will be deducted as the refund fee;

3. The time for handling the refund is within 48 hours before the departure, and if it is more than 24 hours, the high-speed rail ticket will be charged.

**10% as handling fee;

4. If the refund time is within 24 hours before departure, 20% will be deducted as the refund fee;

5. Within 8 days from 48 hours before departure, change or change to the station.

For other trains that are more than 8 days away from the departure time, and the refund is processed 8 days before the departure time, 5% will be deducted as the refund fee;

6. If the high-speed rail departure time is less than two hours, the ticket refund is not supported, but the change is possible. The premise of the change is that the tickets for the train have not been sold out, and the "change to arrival" procedure has not been completed.

7. If you buy a ticket online, or buy a high-speed rail ticket at the station window or ticket machine, you can either apply for a refund at 12306 or go to the designated window of the station to go through the refund procedures.