What are the etiquette qualities of secretary public relations, and what are the skills of secretary

Secretarial literacy is a book.

It includes the comprehensive literacy, legal literacy, intellectual literacy, language literacy, interpersonal literacy, psychological literacy, etc. of secretarial staff.

Table of Contents: 1. Comprehensive literacy.

Accurate, detailed, solid and deep - the basic qualities of a secretary.

Four qualities essential for a good secretary.

The secretary's "virtue, benevolence, righteousness, courtesy, wisdom, faith, courage and strictness".

The quality requirements of secretaries under the modern enterprise system.

Work beside the leader "ten musts".

Secretary "Ten taboos".

Secretary "Seven Commandments".

Secretary "five abilities".

The Analects and the professional accomplishment of the secretary.

Shaoxing Master" professionalism.

The moral revelation of the ancient masters.

Flowers bloom and fall in a variety of colors - from Sun Maocai's success or failure to talk about the professionalism of the secretary.

If I recruit a secretary - an interview with Tan Yiping.

2. Legal literacy.

Secretaries should study the law and understand the law.

Correctly understand several legal relationships.

Legal qualities of the secretary of the executive branch.

Legal Notice for Corporate Secretaries.

Corporate Secretarial & Economic Law.

Trade Secrets and Trade Confidentiality.

Secretaries should strictly guard confidentiality.

Keep your mouth shut.

3. Intellectual literacy.

Rationalization of the knowledge structure of the secretary.

Secretarial knowledge structure model outline.

Several competencies of a modern corporate secretary.

The three abilities that bosses value the most.

Contemporary secretaries and the ancient "six arts".

Secretaries should be fickle.

Secretaries should be resourceful.

The secretary must be "detailed".

The secretary's ability to observe.

The secretary's adaptability.

The self-control of the secretary.

The secretary's ability to navigate time.

Time Management and Work Efficiency of Secretaries: The Inspiration of "Boiled Three Kingdoms".

4. Interpersonal literacy.

Pay attention to the cultivation of interpersonal skills.

A new quality in secretarial interpersonal coordination – NQ

Intimacy and moderation are emotional.

Limited cooperation between the secretary and the leader.

Awareness of the role of the secretary.

The secretary's sense of identity.

The secretary's PR awareness.

Secretaries and colleagues.

Secretaries should also be gracious.

The secretary's "demeanor" looks at all sides.

The etiquette of the secretary.

Secretarial etiquette.

Cultural Interpretation of Etiquette.

From Sister Lin to Jiafu to talk about the direction etiquette.

5. Language literacy.

Secretarial and linguistic cultivation.

Secretarial and language policy cultivation.

Secretaries & Rhetoric.

Secretarial & Humanistic Care.

Language Arts for Secretaries.

The communicative art of the secretary.

The secretary's ability to speak.

The secretary should be able to speak well.

Strengthen language skills.

Eight tips for successful presentations.

6. Psychological literacy.

Character, temperament, ability.

The psychological literacy of the writer of Kumon.

The quality of the will of the secretary.

Secretarial self-psychological training.

Adjustment and optimization of meeting psychology.

The main psychological obstacle in the communicative activities of the secretary.

Eight bad mentalities of secretaries.

Let's talk about "emotional pollution".

The secretary "gets angry".

How to defuse anger in the workplace.

The weariness of the secretary and the aesthetic adjustment.

Causes and reactions to frustration.

Give the "difficult promotion" number a pulse.

Secretarial mentality at the beginning of the job.

Psychological adjustment of the new secretary.

Professional Psychoanalysis of Female Secretaries.

Top 6 weaknesses of working women.

Interview with a female secretary

The secretary doesn't give the fire, and the boss doesn't burn the cigarette.

In the last sentence, just keep your mindset well.

First of all, it is necessary to be decent in clothing, and thirdly, the language should be in line with the identity, say what should be said, and never say what should not be said. Finally, the behavior should be down-to-earth and generous, without losing identity.

I think the most important thing is to be reserved and measured!

The secretary's public relations skills include the ability to plan public relations topics, organize skills, presentation skills, and the ability to persuade others.

1. Ability to plan public relations topics

In order to achieve a certain purpose, planning and carrying out social activities with specific themes and contents, such as celebrations, exhibitions, press conferences, symposiums, etc., is called special planning. Thematic activities are often planned using a variety of media to arouse a wide range of interest from the public. Thematic activities often use a variety of media to arouse the broad interest and attention of the public.

Planning is the basis for the success of the activity.

2. Organizational skills

Whether the activity was carried out successfully, personnel. Organizational and coordination skills are key.

3. Presentation ability

Although some public relations activities are presided over by leaders, the leader's speech is often drafted by the secretary, and the secretary must understand the characteristics and requirements of the speech in order to draft successfully. Some events require a secretary to convey instructions from the leadership, persuade the public, release news or hold lectures and promotional activities, celebrations, commemorations and social activities, and require personal speeches.

Fourth, public relations negotiation ability

Negotiation is a process of contesting intelligence and strength, and there are skills in the contest, and the secretary must master the skills of negotiation if he wants to improve his negotiation ability.

The most damaging thing about gift-giving is that the other party is unwilling to accept or sternly refuse, or politely push back the banquet, or return the gift afterwards, which makes the giver very embarrassed. So, how can you prevent it from happening and get it in one go? The key is whether the excuse is good or not, and the gift-giver is not round, and your ingenuity should be used more in this aspect.

There are usually the following ways to give gifts:

1. Borrow flowers to offer Buddha.

If you send local products, it can be said that someone from your hometown brought them, and give some to the other party to try them, there are not many things, and you don't spend money, so you don't buy them on purpose. Ask him to accept it, and generally speaking, the recipient's refusal mentality because he is afraid that you will be too purposeful can be eased and will accept your gift.

2. Secretly crossing Chen Cang.

If you are giving something like wine, you might as well pretend that someone else gave you two bottles of wine to drink with the other party, so that you can drink one bottle and give one bottle, and the gift is given, and the relationship is close, and there is no trace, isn't it good.

3. Borrow horses to lead the way.

Sometimes you want to give gifts to people and the other party has nothing to do with you, you might as well choose the birthday of the giver, invite a few acquaintances to send gifts to congratulate, so that the recipient will not be able to refuse, when you know afterwards that the idea is your out, you will inevitably change your opinion, with the help of everyone's strength to achieve the purpose of gift-giving friendship, it is really the best policy.

4. Grafting.

Mr. Zhang had something to ask Mr. Liu to do, and wanted to send some gifts to dredge up, but he was afraid that Mr. Liu would refuse, so he rejected his face. Mr. Zhang's wife is very familiar with Mr. Liu's girlfriend, so Mr. Zhang used Mrs. diplomacy and asked Mrs. to visit with gifts.

5. Let's start by borrowing.

If you are giving something, you might as well say, this thing is also kept in my house, let him use it first, and then return it after buying it; As long as you don't urge him to pay it back, it will become a gift for a long time, which can also reduce the psychological burden of the recipient, and the purpose of your gift will be achieved.

6. Take the opportunity to lay eggs.

One day, he stumbled upon the calligraphy and painting inlaid in the mahogany frame of the boss and felt that it was a rubbing, which was not very harmonious with the elegant furnishings at home. He immediately took the calligraphy and painting and took the initiative to put it in the frame, but the boss not only did not object, but loved it very much, and the purpose of giving gifts was finally achieved.

7. Borrow the road to build bridges.

You can say to the recipient at the factory price, wholesale price, *** when you give a gift, symbolically charge some fees to the recipient, and the effect of receiving the gift is the same.