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1. Establish daily management plans and management policies.
Assist the department manager to complete the overall management and supervision of the catering department, and under the authorization of the manager, be responsible for the daily work of the inspection area: organize and arrange the reception of VIP guests, handle the relevant complaints of guests, and report to the manager in time when encountering major problems; Communicate and coordinate with the relevant departments of the hotel to ensure the smooth progress of the catering department, preside over the pre-shift and post-shift meetings, arrange relevant work arrangements, and summarize existing problems; Under the direct leadership of the manager of the catering department, cooperate with the foreman to affirm and praise the work of outstanding employees; Patiently give and counsel to backward employees, supervise the work quality and service quality of employees, pay attention to the work performance and work attitude of employees, mobilize the enthusiasm of employees, reduce employee mobility, establish team awareness, increase cohesion, and go all out to do better.
In terms of employee management:
1. Check the appearance and appearance before the shift, sort out the unqualified requirements before taking up the post, supervise the etiquette of the employees, and make the employees develop good habits.
2. Strengthen the service awareness of employees, improve service quality, make reasonable personnel deployment during the peak period of dining, clarify their respective work content, divide labor and cooperate, and work with quality and quantity.
3. Conduct regular staff training, improve service efficiency and awareness, learn to observe words and colors from the subtleties to find out what the guests really need, and what we need to do is to do everything before the guests speak. Service is no trivial matter, fundamentally change the service attitude of employees, service is not inferior, we are gentlemen and ladies serving gentlemen and ladies. Combined with the training of the staff in the kitchen and the daily rush of the dishes, the purpose is to make the staff understand the characteristics and taste of each dish, so that they can not only give the most correct suggestions to the guests when ordering, so as to save the waste of hotel dishes.
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I think the attendance rate of the buffet is very important, after all, you will only make money if there are more people who eat.
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1.Core product: This means the basic utility or benefit of the product you need to offer to your customers. For example, for buffets, the core product is to offer a variety of culinary options to suit the tastes and needs of customers.
2.Tangible product: This refers to the form in which the core product is realized. In the case of buffets, form products can include offering a variety of different types of food and beverage options, as well as providing a comfortable dining environment.
3.Expected product: This means a set of attributes and conditions that the purchaser expects to receive when purchasing the product.
In the case of buffets, it is expected that the products can include cleanliness and hygiene, reasonable **, and fast service.
4.Augmented product: This refers to the sum of the various benefits that come with the purchase of the form product and the desired product by the customer.
In the case of self-care meal assistance, extended products can include the provision of special beverage and snack options, as well as the provision of special discounts and activities.
5.Potential product: This means the potential benefit of the future development of the existing product, including all additional products.
In the case of buffets, potential products can include advice and guidance on providing customized dietary options and providing healthy eating.
Hopefully, the above information will help you better understand the five levels of buffet products. If you have any further questions, please feel free to ask me.
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The five levels of buffet products are core products, form products, expected products, extended products and potential products.
1. Core products, that is, the basic utility or benefits of the products provided to customers.
2. The form of the product is large, that is, the basic form of the product, and the form in which the core product is realized.
3. Expectation product, that is, a set of attributes and conditions closely related to the product that the buyer expects to obtain when purchasing the product.
4. Extended products, that is, the sum of various benefits that come with customers when they purchase form products and expect products.
5. Potential products, i.e., existing products including all additional products.
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Core product level, tangible product level, expected product or late product level, extended product level, potential product level.
1. Core products: can fill the belly.
2. Tangible products: rice, flour, noodles, dumplings + packaging materials for these things.
3. Expected products: all of them are delicious, and the quantity is large, or exquisite, and the packaging box can be *** and hygienic.
4. Extended products: the good reputation of the business, the guarantee of **, no matter what time period is the shirt or sufficient food.
5. Potential products: Simply put, it is value-added services.
Buffet, also known as a meal, sometimes also known as a buffet, is an informal Western-style banquet commonly used in the world, especially in large-scale business events.
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Summary. 1. The site is located in a large number of locations, with a relatively beautiful environment, which is suitable for the development of the restaurant and catering industry.
2. Make use of its economic and convenient resources, quickly enter the market, occupy market share, continue to give preferential treatment in the early stage, continue to invest in capital operation, and attract a large number of people. And then develop the surrounding industries. Of course, the amount of ** is too much, and the advertising industry has further made the restaurant earn enough gimmicks.
It's like free, or community, by attracting people and then partnering with other companies to grow your advertising business.
3. According to its strong word-of-mouth publicity, take advantage of marketing during festivals or theme activities. Cooperate with ** or the company to hold themed buffet activities, such as: Valentine's Day buffet, Christmas buffet, weekend family buffet, food festival buffet, company annual meeting carnival buffet .......
At the same time, the development of peripheral products for the service marketing.
3. Chain franchise.
Nowadays, the development of buffets has been extended to cities and county-level cities, and the development of chain franchises is in full swing, which is in line with the general operation of the traditional catering industry. There is even a poster in the restaurant that declares: "The buffet can be taken home and shared with family and friends!"
However, if you look closely, not all the food can be taken home, but the variety and share of the food you bring are limited. In this way, it has carried out a better promotion and at the same time, expanded the customer flow of its restaurant.
Buffet is expected to have market share.
1. The site is located in a large number of locations, with a relatively beautiful environment, which is suitable for the development of the restaurant and catering industry. 2. Make use of its economic and convenient resources, quickly enter the market, occupy market share, continue to give preferential treatment in the early stage, continue to invest in capital operation, and attract a large number of people. And then develop the surrounding industries.
Of course, the amount of ** is too much, and the advertising industry has further made the restaurant earn enough gimmicks. It's like free, or community, by attracting people and then partnering with other companies to grow your advertising business. 3. According to its strong word-of-mouth publicity, during festivals or theme activities, take advantage of marketing.
Cooperate with ** or the company to hold themed buffet activities, such as: Valentine's Day buffet, Christmas buffet, weekend family buffet, food festival buffet, company annual meeting carnival buffet ....... At the same time, the development of peripheral products for the service marketing.
3. The development of the buffet has been extended to the county-level cities in various cities, and the development of the franchise is in full swing, which is in line with the general operation of the traditional catering industry. There is even a poster in the restaurant that declares: "The buffet can be taken home and shared with family and friends!"
However, if you look closely, not all the food can be taken home, but it only limits the variety and share of what you can bring. In this way, it has carried out a better promotion and at the same time, expanded the customer flow of its restaurant.
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Don't be so nervous...
The plates will be placed next to the food in the buffet, and they will be stacked very high, so it is easy to see... >>>More
You can't take it away, you can eat as much as you want. In some places, you have to pay the pressure money, and the money will be deducted if there is too much. Try to eat as much as you can, grab some and don't waste it.
OK. The buffet is specially eaten in order to enjoy other ways that are not good or too expensive. First of all, choose a high-star hotel with a corner of the handicap, a high-star description of the chef and food**, the service attitude is OK, and the corner almost means cheap. >>>More
Personally, I think that when you eat a buffet, you can eat some fruits first, then eat your favorite vegetables and meats, and you can also eat some seafood, so I think it will be more cost-effective to eat.
A lot of people like to eat buffets'As long as you pay fifty or sixty yuan, you can eat as much as you want, as long as you have what you want to eat and eat as much as you want, you can satisfy your stomach. Yes, it is true that you can eat as much as you want, but no matter how you eat, people will never lose money, which starts with the cost of self-service. >>>More