What should I do if my Mate30 is poisoned?

Mobile phone poisoning can be done as follows:

1.We recommend that you update the virus database to perform virus scanning

Phone Manager > gear icon > Virus Detection and Killing, select Only when connected to Wi-Fi or under All Networks.

2.If the problem is not solved, it is recommended to factory reset your phone:

In order to avoid the loss of important data, it is recommended to back up the data in advance (QQ and WeChat need to be backed up separately), and be careful not to back up suspicious apps, so as not to be poisoned again when restoring.

3.If the problem persists after a factory reset, a virus may have tampered with the system files, so we recommend that you back up important data in advance (QQ and WeChat need to be backed up separately) and bring your purchase credentials to the Huawei Customer Service Center for testing.

2) Feed back the **link that caused the poisoning to Huawei's after-sales service**, and Phone Manager will add this ** to the background monitoring. The next time you visit or other users visit this category**, the browser will send a reminder to avoid accidental click and poisoning of the phone.

Method. 1. Antivirus.

Step 1, about the question of what to do if the mobile phone is poisoned, first of all, the mobile phone data cable is connected to the computer, but the computer must be installed with anti-virus software, if you say 360 security guard, Rising anti-virus software, etc.;

Step 2: After the mobile phone is connected to the computer, the virus is detected and killed;

Step 3: After the computer detects the virus, you can clean up the antivirus.

Method. Second, soft grid.

Step 1: First, turn on your phone and enter *

Step 2, and then you will be asked to enter the initial password, the initial password is generally: 12345, under normal circumstances, this password;

Step 3, and then point is, restore the phone to factory mode, so that the virus in the phone can also be cleaned up;

Method. 3. Hard grid.

Step 1: First turn off the mobile phone, and press and hold the dial key, "* key, and "3" key at the same time in the boot interface;

Step 2, turn on the power until the boot interface appears, it must be noted that this process is not able to release any button, be careful that the hard grid is unsuccessful;

Step 3: Wait a few seconds until "formatting...... appears", then you can release the button;

Step 4: After a few minutes, the system format is completed, and the phone will automatically restart and enter the standby screen, and re-enter the time of the phone.

In order to ensure that the malware in the phone is completely removed, you can enter the "Settings" menu, completely reset the phone, and restore the "factory settings", which can completely remove the residual malware in the settings.

Double-check the permission requirements for each application and restrict access to the application when not needed. When dealing with aggressive ad apps, be sure to read the permissions before deciding if you want to accept them.

If you often browse some security-related **, you can learn about some threats and ** that mobile phone devices often face. The most convenient thing is to use mobile phone antivirus protection software, antivirus protection software can not only ensure the security of your phone for free, but also after the phone is stolen or lost, it can also help you find it.

Avoid installing apps from unofficial, reputable Software Center**. Always make sure that your ** stuff is legitimate. The phone is guaranteed to correct to the latest virus database in real time, so as to protect the security of the phone as much as possible.