What should I do if there is rat droppings in food I bought online?

There are the following solutions:

1. Find the store directly online to compensate for the solution.

2. Find customer service directly online to solve.

3. You can directly find the food manufacturer to negotiate and solve the problem.

4. Find a complaint with the local business administration department to solve the complaint.

5. Find the local consumer association to solve the complaint.

If you find rat droppings in food purchased online, stop eating it immediately and return it to the seller. You can also report it to your local food control so that action can be taken. First of all, it is necessary to take this incident seriously, and not to rush for quick success or handle it arbitrarily.

Secondly, contact the local food supervision department or law enforcement agency as soon as possible, complain to them and submit relevant supporting materials; In addition, it is necessary to keep the food samples, shopping vouchers, return vouchers and other documents purchased at that time as a basis. Finally, it is important to keep your proof of rights, including but not limited to the notice of acceptance, the decision to deal with it, the notice of remedial method, the notice board of the implementation of the remedy, and the document of applying for reconsideration or appeal.

If you find rat droppings in the food you purchased online, you should immediately contact the seller or platform customer service to request a return or exchange. At the same time, you can also report to the local food and drug administration to protect your rights and the safety of other consumers. When buying food, it is recommended to choose reputable merchants and platforms, and pay attention to check the production date, shelf life and other information of the product to ensure that the food purchased is safe and reliable.

Be sure to file a complaint immediately, ask for a refund, and report it to your local food safety authority. At the same time, food should be discarded as soon as possible to avoid contamination of other foods.

Find the seller to return the product, or find the e-commerce platform to complain.

Legal analysis: In such a situation, the consumer can claim compensation from the merchant for 10 times the price paid. In addition, according to the relevant provisions of the Tort Liability Law, consumers can also request compensation for medical expenses and other related expenses according to the actual damages if their personal rights and interests are infringed due to the purchase of the problematic food.

Legal basis: Article 96 of the Food Safety Law of the People's Republic of China Article 96 If the consumer produces food that does not meet food safety standards or sells food that he knows does not meet food safety standards, in addition to claiming compensation for losses, he or she may also demand compensation of 10 times the price from the producer or seller.

Article 9 of the Food Sanitation Law of the People's Republic of China prohibits the production and operation of the following foods:

1) Spoilage, rancidity, mildew, insects, filth and uncleanness, mixed with foreign substances, or other abnormal sensory properties, which may be harmful to human health;

Article 39 Whoever, in violation of the provisions of this Law, produces or sells food that does not meet the sanitary standards, causing food poisoning accidents or other foodborne diseases, shall be ordered to stop production and operation, destroy the food that causes food poisoning or other foodborne diseases, confiscate the illegal gains, and impose a fine of not less than one time but not more than five times the amount of the illegal gains; where there are no unlawful gains, a fine of between 1,000 and 50,000 RMB is to be imposed.

Legal analysis: After the rights and interests of consumers are infringed, the specific amount of compensation is determined according to the specific situation. Generally speaking, if a business operator provides goods or services and causes personal injury to consumers or other victims, it shall compensate for reasonable expenses such as medical expenses, nursing expenses, and transportation expenses, as well as the loss of income due to lost work.

If the disability is caused, compensation shall also be made for the cost of disability living aids and disability compensation. If death is caused, funeral expenses and death compensation shall also be compensated.

Legal basis: Article 96 of the Food Safety Law of the People's Republic of China Article 96 If the consumer produces food that does not meet food safety standards or sells food that he knows does not meet food safety standards, in addition to claiming compensation for losses, he or she may also demand compensation of 10 times the price from the producer or seller. In such a situation, the consumer can claim compensation from the merchant in the amount of 10 times the price paid.

In addition, according to the relevant provisions of the Tort Liability Law of the People's Republic of China, consumers can also request compensation for medical expenses and other related expenses according to the actual damages due to the infringement of personal rights and interests due to the purchase of problematic food.

Summary. 1. Once you find that there are unclean things in the dish, don't say a word immediately, immediately pick up your mobile phone to take a close-up of the foreign object, and then take a picture of the store's environment.

2. Be sure to keep the evidence of the on-site tableware, and don't let the store pour it out or replace it.

3. Turn on the recording function of the mobile phone, and then call the person in charge of the store, pay attention to the person in charge, call the waiter can not make a decision, let them give a reasonable explanation first, and let them take the initiative to come up with a compensation plan.

How much should I be fined if I find that there is rat droppings in my food.

Article 96 of the Food Safety Law stipulates that in addition to claiming compensation for losses, consumers can also demand compensation of 10 times the price from the producer or seller in addition to claiming compensation for food that does not meet food safety standards or selling food that does not meet food safety standards.

1. Once you find that there are unclean things in the dish, don't say a word immediately, immediately pick up your mobile phone to take a close-up of the foreign object, and then take a picture of the store's environment. 2. Be sure to keep the evidence of the on-site tableware, and don't let the store pour it out or replace it. 3. Turn on the recording function of the mobile phone, and then call the person in charge of the store, pay attention to the person in charge, call the waiter can not make a decision, let them give a reasonable explanation first, and let them take the initiative to come up with a compensation plan.