Virtual items are not eligible for returns, so why can I apply for a refund?

Yes, it is best to contact the seller to check the situation, 0-15 days after the successful transaction, the buyer can initiate the after-sales service of the goods that have not been received and the goods have been received:

1. The goods are not received after the transaction is successful: you can initiate the after-sales service of the goods that have not been received;

2. Partial refund is required after the transaction is successful: you can initiate after-sales rights protection, and the rights protection requirement is selected as "no return is required, negotiate a partial refund";

3. After the transaction is successful, you need to return the goods for refund

Situation 1: If the goods have been returned, you can initiate after-sales rights protection, and the rights protection requirements are selected as "returned goods, request for refund";

Situation 2: If the goods have not been returned, you can initiate after-sales rights protection, and the rights protection requirements are selected as "return and refund required";

4. Need to replace and repair after the transaction is successful: you can initiate after-sales rights protection, and the rights protection requirements are selected as "need to be repaired and replaced";

I don't think the subject has a deep understanding of the concept of "virtual goods". Although many situations are different, an example might be as follows: A friend of yours said, "I'll tell you a way to make money, you send me a 10 yuan red envelope." “

If you are interested, you will send him a red envelope, and then this friend will tell you the method.

You say: I don't think this method is useful (or I already know this method, or you really know that it works, but you want to get the 10 yuan back)...You give me back the 10 yuan red envelope, just because I haven't heard of it.

Legal analysis: virtual goods cannot be returned, you should know when you buy, but if you buy it, you find that the goods are not as described by the merchant, then you can find the merchant theory, if the merchant does not return and there is fraud, you can go to the platform to complain.

Legal basis: Article 22 of the Product Quality Law of the People's Republic of China Consumers have the right to inquire about product quality issues with the producers and sellers of products; Appeals are to be made to the departments for market regulation and relevant departments, and the department accepting the appeal shall be responsible for handling it.

Article 23 of the Product Quality Law of the People's Republic of China: Social organizations protecting the rights and interests of consumers may suggest that the relevant departments be responsible for handling the product quality problems reported by consumers, and support consumers in filing lawsuits in the people's courts for harm caused by product quality.

Take ** as an example, you can let ** official junior two customer service intervene, and the common methods of applying for customer service intervention are as follows:

Step 2: After entering the All Orders interface, find the order you want to apply for customer service intervention, and click in, as shown in the figure below

Step 3: After entering the order, click on the refund, as shown in the figure below

Step 4: After entering, click on customer service intervention to apply for customer service intervention, as shown in the figure below

The fifth step is to pay attention to the application for customer service intervention, the merchant has been processed, the merchant has not dealt with it, the customer service can not intervene, and if you are not satisfied with the results of the merchant's processing, you can apply for customer service intervention, as shown in the following figure: