Please tell me more about the refund and change rules of each airline

It depends on the conditions for the refund and change when you buy a ticket, whether it is possible, how much it costs, how many times you can change it, and ask clearly when you buy a ticket.

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Legal Analysis: If a passenger fails to complete part or all of the flight within the validity period of the ticket due to reasons attributable to the carrier or the passenger, he/she may request a refund within the validity period of the ticket. If a passenger requests a refund, he/she shall present the "Flight Coupon" or "Passenger Coupon" of the ticket or the unused portion of the ticket.

Refunds can only be made at the ticket office of the Carrier or its sales** at the place of ticket issuance, flight departure or termination. Refund can only be made to the passenger named on the ticket or to the person who paid for the ticket. In the event of flight cancellation, advance, delay, change of itinerary or failure of the carrier to provide the original seat, the passenger shall refund the full fare at the departure station and the full fare for the unused flight segments at the stopping place, without charging a refund fee.

Legal basis: Regulations for the Domestic Carriage of Passengers and Baggage by Civil Aviation of China

Article 21 If a passenger fails to complete part or all of the flight within the validity period of the ticket due to reasons attributable to the carrier or the passenger, he/she may request a refund within the validity period of the ticket.

If a passenger requests a refund, he/she shall present the "Flight Coupon" or "Passenger Coupon" of the ticket or the unused portion of the ticket.

Refunds can only be made at the ticket office of the Carrier or its sales** at the place of ticket issuance, flight departure or termination.

Refund can only be made to the passenger named on the ticket or to the person who paid for the ticket.

Article 22 In addition to presenting a valid ticket, a passenger shall provide a valid identity document of the passenger himself/herself, and the refund shall be handled in accordance with the following provisions:

1) If a passenger requests a refund within 24 hours but two hours before the scheduled departure time of the flight, a refund fee equal to 10% of the passenger fare will be charged; If a refund is requested within two hours before the scheduled departure time of the flight, a refund fee equal to 20% of the passenger fare will be charged; If you request a refund after the scheduled departure time of the flight, it will be treated as a no-show.

2) Passengers holding connecting or round-trip tickets shall request a refund in accordance with the provisions of Paragraph 1 of this Article.

3) Disabled revolutionary servicemen who request a refund will be exempted from the refund fee.

IV) Passengers holding infant tickets who request a refund shall be exempted from the refund fee.

5) Passengers holding open tickets who request a refund shall go through the refund procedures at the original place of purchase within the validity period of the ticket.

6) If the passenger automatically terminates his/her travel at the stopping place of the flight, the fare for the unused segments of the flight will not be refunded.

Article 23 In the event of flight cancellation, advance, delay, change of itinerary or failure of the carrier to provide the original seat, the passenger shall refund the full fare at the departure station and the full fare for the unused flight segment at the stopping place, and no refund fee shall be charged.

Article 24 If a passenger requests a refund due to illness, he/she shall provide a certificate from the medical unit, and the full fare shall be refunded at the place of departure and the entire fare for the unused segment at the stopping place, and no refund fee shall be charged.

If the accompanying person of the sick passenger requests a refund, it shall be handled in accordance with the provisions of the first paragraph of this article.

Legal Analysis: There are two types of ticket refunds and changes: changes and endorsements.

Same-class changes and upgrades. Same-class change means that the airline and cabin of service of the changed flight are the same; An upgrade is one in which the same airline is changed, but the discount is higher than the discount of the original booking class.

Legal basis: Provisions on the Administration of Passenger Services for Public Air Transport

Article 22 Ticket changes include voluntary changes by passengers and involuntary changes by passengers.

Refunds, including voluntary refunds and involuntary refunds.

Article 23 Where a passenger voluntarily changes or voluntarily refunds a ticket, the carrier or its air salesperson shall handle the application in accordance with the applicable General Conditions of Carriage and the Conditions of Use of the Ticket.

Article 24 If a passenger involuntarily changes a ticket due to reasons attributable to the carrier, the carrier or its air sales person shall, with the available seats available or the consent of the endorsed carrier, reschedule or endorse the passenger, and shall not charge the passenger a ticket change fee.

If the passenger involuntarily changes the ticket due to reasons not attributable to the carrier, the carrier or its air salesperson shall handle the application in accordance with the applicable general conditions of carriage and the conditions of use of the passenger loft ticket.

Article 25 In the event of an involuntary refund by a passenger, the carrier or its sales person shall not charge a refund fee.

Article 26 The carrier or its air salesperson shall complete the refund procedures within 7 working days from the date of receipt of the passenger's valid refund application, excluding the processing time of the financial institution.

Summary. This question is up to me, it takes a little time to type, please wait for me for three minutes Every airline refund or change is the same process.

This question is up to me, it takes a little time to type, and please wait for me for three minutes Hello dear, yes. The procedure is the same for each airline.

1. Change the big roll After the guest clicks on the "ticketed" order on the mobile phone micro business travel - order management, and applies for a change. Enter the background of micro-business travel - air tickets - domestic order management - domestic air ticket order management rolling imitation rock - apply for change, and click on the order code.

The order page will display the processing type: "Reject" or "Accept". Once you've made your selection, fill in the reason and click Confirm.

If the change is confirmed, "Confirm Change" will appear again, click this option, and then fill in the missing amount of the difference in the change, and click Confirm to save. The new order will be displayed in the background of the micro-business travel. However, the customer needs to change the new order from the mobile phone micro-business travel order management - the original order can be seen laughing and rebooked.

Summary. Hello dear, happy to answer your <>

No handling fee will be deducted. According to the relevant laws of China, if an airline cancels a flight and the passenger changes to another flight, there is no need for a handling fee, and the relevant expenses incurred shall be borne by the airline.

Does the airline deduct a handling fee for a refund after canceling a flight or changing to another airline?

Hello dear, happy to answer your <>

No handling fee will be deducted. According to the provisions of the relevant laws of our country, if the airline accompanies the flight and the passenger stool dust changes to other flights, there is no need for a handling fee, and the relevant expenses incurred shall be borne by the airline.

Article 19 of the Rules for the Domestic Carriage of Passengers and Baggage by Civil Aviation of China In the event that a flight is cancelled, advanced, delayed, changed or unable to provide the original seat, the carrier shall give priority to the passenger to take the subsequent flight or endorse the flight of another carrier. If the passenger's class of service is changed due to reasons attributable to the carrier, the difference in fare will not be refunded. Article 20 If a passenger requests to change the carrier, he or she shall obtain the consent of the original carrier or the ticket issuer and endorse the flight under the condition that the seat of the new carrier allows.

In the event that a passenger is required to change the carrier under the circumstances listed in Paragraph 1 of Article 19 of these Rules, the consent of the passenger and the carrier to which the endorsement is made shall be obtained. Letter.