What to do if Samsung A5000 is unresponsive

It is recommended to try first: press and hold the power button of the phone for 8-10 seconds to restart the machine. If the machine can be used normally for the time being after restarting, it is recommended to:

1.Too many background programs on your phone may cause your machine to run slowly and lag. It is recommended to end all programs that run in the background. How: Go to Task Manager - Active Applications - End the program running in the background. You can also try by restarting your phone.

3.Check if your phone has enough memory, it is also possible that your phone will run slow due to insufficient memory. If you have an external SD card, it is recommended to take it out and test it.

4.If the above operations still do not work, we recommend that:

1) Please check if your phone has a firmware system push notification, and if so, please upgrade your phone to the latest version. View method: Settings - (General) - About Device - System Update - Update (Please back up the data in your phone before upgrading).

2) If it doesn't work, please back up the data in your phone, and then restore the factory settings (Settings - Reset Privacy - Personal - Factory Reset).

If the problem persists, please bring the purchase invoice, repair card and machine to the Samsung service center, and a professional after-sales engineer will help you test it.

C5000 when used.

Card machine. In the case of slow response, it is recommended that you:

1.Restart the phone: Press and hold the power button and the down volume button at the same time for more than 7 seconds to restart;

2.Shut down. Running programs in the background.

Tap the Recent Apps button in the bottom left corner - click the "x" in the top right corner of the app you want to close to close to close or close all;

Intelligent management. Machine: Applications-Smart Manager-Memory-Self-Starting Applications-Manually Close Unnecessary Programs;

4.To clean up the memory of the phone, it is recommended to uninstall and delete some unused programs or files;

6.If it doesn't work, back up the data in your phone (contacts, messages, **, etc.) and restore it.

Factory settings. Try.

If the problem persists, please bring the purchase invoice, repair card and machine to the Samsung service center, which will be professional.

After-sales engineer.

Help with detection.

If the touch screen of the mobile phone or tablet is not sensitive and malfunctioning, it is recommended to:

1.Check whether the mobile phone or tablet has a film, if there is a suggestion to cancel the screen film and try it.

2.If the touch screen of the mobile phone and tablet is completely out of order, it is recommended that you restart the machine and observe it again.

3.Try to update the system version of your phone (Note: Please back up the data in your device before upgrading).

4.If it doesn't work, back up the data in your device (contacts, text messages, **, etc.) and try to restore factory settings.

If the problem still exists after the above operation, it is recommended that you bring the machine, purchase invoice, and repair card to the local Samsung sales center for testing.

3.Back up data (contacts, text messages, **, etc.), factory reset (Settings - Returners Travel - Reset - Factory Reset) attempt.

4.If the touch screen of the mobile phone is completely out of order and the machine cannot be reset, it is recommended that you restart the machine and observe it again.

If the touch screen is still insensitive or malfunctioning after the above operations, it is recommended that you bring the machine, purchase invoice, and repair card to the local Samsung after-sales service center for testing.

If the C5000 is stuck or slow to respond when you are in use, it is recommended that you:

1.Restart the phone: Press and hold the power button and the down volume button at the same time for more than 7 seconds to restart;

2.Close the background running program: Click the Recent Apps button in the lower left corner - click the "x" in the upper right corner of the app you want to close to close or close all;

3.Smart Manager: Applications-Smart Manager-Memory-Auto-Start Applications-Manually Close Unnecessary Programs;

4.To clean up the memory of the phone, it is recommended to uninstall and delete some unused programs or files;

6.If it doesn't work, back up the data in your phone (contacts, messages, **, etc.) and try to restore factory settings.

If the problem persists, please bring the purchase invoice, repair card and machine to the Samsung service center for professional after-sales engineers to help test.