How to deal with Samsung A5 phone crash

Hello !

Based on your description of the problem with your Samsung Galaxy A5, it is recommended to try it by following these steps:

When the device is fully charged, after backing up data, press and hold the [Power Button] and [Volume +] buttons for 10 seconds with the device off (off).

After entering recovery mode, move the cursor with [Volume+], Volume-] (see figure below).

Operate 2-wipes again

Select Wipe Data Factory Reset > yes, home] to confirm.

Select wipe cache partition > yes , home] to confirm.

Select reboot system now > yes , home] to confirm.

After doing so, restart and you're done.

If the problem persists after 2-wipes, it is recommended to press and hold the [Power Button] and [Volume-] buttons for 10 seconds to enter Downloading Mode

Connect to your PC and flash the official ROM with the attached file Odin to repair the system.

Hope this helps you!!

Press and hold the power button for five to ten seconds, and the phone will restart, don't deplete the battery.

Take out the battery and reinstall it at power-on.

Pull out the battery, press it again after two minutes!

Hello dear Samsung users:

Samsung knows that we will provide you with high-quality solutions and answer your questions attentively, and hope to get your satisfactory evaluation.

Samsung is like this, no matter how expensive it is, it's the same, I bought one and replaced it with Apple for half a year, or ios.

In the final analysis, it is still "poor"! Or change it early. —Beijing Zhongfeng Yirong Asset Management**** to help you solve.

Hello dear Samsung users:

The occurrence of smart phone failures can be affected by many factors. For example, third-party software conflicts, viruses, excessive cache usage, hardware and other problems will cause crashes. It is recommended that you:

1.If it still can't be turned off, you need to send your phone to the service center for processing, if it can be turned off, you can continue to operate the following steps.

2.If an external SD card is inserted into the body, take it out for testing. Ruled out the poor performance of the SD card.

3.Test the third-party software that was operated before the crash to rule out the third-party software that is incompatible with the phone and cause the crash.

4.Back up your phone's important data and restore it to factory settings.

If the fault persists, it is recommended that you bring the machine, purchase invoice, warranty card, and send the mobile phone to the nearest Samsung service center for testing and maintenance

After the appointment is successful, please bring your machine, invoice and warranty card to the service center where you made the appointment on time.

Comments, suggestions, complaints, please click:

If the Android phone crashes, you can press and hold the power button, so that you can restart the phone, and it should be no problem after restarting.

Have you got it right? Mine has such a problem as well.

Are you okay? I'm like that too.

1.Take out the SIM card and SD card at the same time, and then try to boot it again;

3.If you can't enter safe mode or the problem persists after operation, it is recommended that you bring the three-pack certificate of your mobile phone and send your mobile phone to the nearest Samsung service center for testing and repair.

1.If it still can't be turned off, you need to send your phone to the service center for processing, if it can be turned off, you can continue to operate the following steps.

2.If an external SD card is inserted into the body, take it out for testing. Ruled out the poor performance of the SD card.

3.Test the third-party software that was operated before the crash to rule out the third-party software that is incompatible with the phone and cause the crash.

4.Back up your phone's important data and restore it to factory settings.

If the fault persists, it is recommended that you bring the machine, purchase invoice, and warranty card to the nearest Samsung service center for testing and repair.

Mine is also a green screen, and it can't be repaired well, it's not as good as a domestic machine.