Comparison between Business Bridge and Ali Wangwang

Communicate with netizens in real time to improve the probability of closing. See the visit dynamics on ** in real time, and you can also see the reception of each customer service. Provide ** statistics and build a visitor card holder to easily manage visitors.

Business Bridge is just starting out, and Alibaba has experience.

1 When communicating with ** visitors, the response is slow, and the customer needs to wait. This is the main thing.

3: You have to throw a lot of money every day to have a chance to use it.

I recommend to you a consulting software for small and medium-sized enterprises: ITEC of Shanghai Zixun Information Technology, the company is also specialized in the development and sales of this kind of product, the product is powerful, and it is also very advantageous.

Whether the update and upgrade are fast and the brand after-sales training system is good;

How does multi-channel compatibility work?

Intelligent customer service bots use semantic understanding, dialogue management, deep learning and other technologies to communicate with users online and automatically answer questions about products or services according to customer needs. In the process of manual customer service, the intelligent customer service robot can carry out intelligent assistance in the background, and the system semantically analyzes the user's questions, and automatically matches the corresponding answers for the manual customer service to choose a quick reply.

There are many advantages, it is recommended to experience it by yourself, and in one sentence to summarize the feeling that Kuaishang Tong gives me is:

The old customer service system has deep technical precipitation, the system is very problematic, and the function development is very deep. If you consider using intelligent customer service robots to replace the manual customer service team for automated reception, you have to choose Kuaishangtong in the end.

Seven fish's customer service system is not bad.

Anling Cloud Call Center. Flexible docking with Anling CRM system, fast processing of first-class inquiries from enterprises and customers, real-time checkable for each customer consultation, first-class recording, agent work status, traffic statistics, first-class tracking, etc., multi-dimensional statistical reports, one-click export, saving managers' supervision energy. Improve customer service efficiency, improve customer satisfaction, and help improve comprehensive service levels.

You can try LIVE800, which integrates QQ and MSN to realize the operation of the same dialog box on the customer service platform, and there is no need to switch between QQ and customer service tool platforms. At present, most of the customer service is just a fusion of QQ, MSN, Wangwang Zhihu, Ali Wangwang and other customer services, but different tools are still needed to switch in terms of dialogue operation.

3 months is the upper limit,All the conversation records of the e-customer service version are saved to the server,Their server wants to save all the conversation records between customer service and buyers,3 months of data is very large,It is estimated that there are thousands of GB of data,The ** server must not allow you to check such a huge amount of data,So** will regularly clean up the data,Store more than 3 months of old conversation records on other servers,Only keep 3 months of data for you to query。

I can't see the link sent by others on my **Want Want.,Just don't show it.。。。 Also in trouble ... Pay attention to it.,See if there is a master answer.。。。

The ultimate solution, go to my space and see.