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Dear Samsung users, Hello!
According to the analysis of the information you provide, first rule out that it is caused by the software installed on the machine, and it is recommended to restore the phone to factory settings (Settings - Privacy - Factory Reset). If there is still a problem, it is recommended that you bring your mobile phone to the local customer service center for testing. Samsung Service Center Inquiry**Inquiry:
I hope it can help you and I wish you a happy life!
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If the screen color of the mobile phone is abnormal, such as black screen, splash screen, flower screen, white screen, red screen, etc., it is recommended to:
1.It is recommended to restart the phone to try: Press and hold the power button and the down volume button at the same time for more than 7 seconds to restart the device;
3.If it comes with system software, it is recommended to update the system version of the mobile phone to try: please go to Settings - About the phone (about the device) - Software update (system update) - Update (please back up the data in the device before upgrading).
If the problem persists, it is recommended to bring the purchase invoice, warranty card and mobile phone to the local mobile phone purchase office for repair or to a nearby mobile phone repair shop for repair.
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There is a good chance that the ROM system is unstable. It's best to use the official ROM to try it.。。
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If the screen of the tablet is flickering, it is recommended that you:
1.Check whether the "Display Screen Update" function in Developer Options is enabled: Settings - Developer Options - Display Screen Update - Off (some machine developer options are hidden, if not activated, you do not need to check).
2.Observe after shutting down the machine and restarting it.
3.If the mobile phone can be used normally, it is recommended to check whether there is a new version of the machine system and upgrade the system to try.
4.If that doesn't work, back up the data (contacts, text messages, **, etc.) on your phone, and then restore it to factory settings.
If the mobile phone cannot be operated normally or the problem persists after the above operations, it is recommended that you bring the purchase invoice, warranty card and machine to the local after-sales service center, and a professional engineer will help you test it.
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If it continues to flash, you can take it to the after-sales service for maintenance.
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If your tablet is experiencing screen flickering, it is recommended that you:
1.If your tablet supports the screen update function, please go to Settings - Developer Options - Display Screen Update - Uncheck it.
3.Restart your phone.
If the problem persists, please do not use the tablet for the time being, it is recommended that you bring the purchase invoice, warranty card and machine to the local Samsung after-sales service center, and a professional engineer will help you test it.
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Hello: According to your description, there are many factors why the mobile phone cannot be turned on, and the battery, mobile phone software, and hardware will cause this kind of non-boot failure. We recommend that you try the following:
Take out the SIM card and SD card at the same time, and then press the power button for more than 10 seconds to test whether it can be turned on.
Welcome to Samsung's Digital Services platform.
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Hello: According to your description:
1.It is recommended that you use the original charger, if you do not rent the original charger, this phenomenon will occur.
2.If the fault is not allocated.
It is recommended that you bring the proof of purchase to the Chunxing maintenance center for the engineer to inspect and repair for you.
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Whether the charging flashing screen is that the charging hand carrier is not in good contact, the charger uses the original charger or the charging and masking appliance purchased by yourself. In this way, it is necessary to contact the purchasing dealer for maintenance.
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Depending on your doubts, here are some things you can try:
1.To turn off the brightness auto-adjustment function, you can remove the brightness auto-check by pulling down the top curtain menu.
2.Eliminate splash screens caused by conflicts with third-party applications. Back up your phone's data (**thin, SMS, multi**data, etc.), and try to restore your phone to factory settings (Settings-Reset-Factory Reset).
If the problem still exists, due to the limitations of the network, it is recommended that you bring the purchase invoice and repair card, and send the mobile phone to the nearest Samsung service center for testing, please click the following link for service center inquiry.
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Hello: According to your description, please try the following methods:
2. Try to restore factory settings after backing up important data of your phone: Settings - General - Reset - Factory Reset (Eliminate software problems).
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If the screen color of the mobile phone is abnormal, such as black screen, splash screen, flower screen, white screen, red screen, etc., it is recommended to:
1.It is recommended to restart the phone to try: Press and hold the power button and the down volume button at the same time for more than 7 seconds to restart the device;
3.If it comes with the system software, it is recommended to try the new mobile phone system version of Hu Mengting: please go to Settings - About the phone (about the device) - Software update (system update) - Update (please back up the data in the device before upgrading).
If the problem persists, it is recommended to bring the purchase invoice, warranty card and mobile phone to the local mobile phone pants hidden purchase office in Zhiqing for repair or to a nearby mobile phone repair shop for repair.
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Dear Samsung users, Hello!
Based on your description, it is recommended that you:
1.Try it after turning it back on.
2.Settings - Developer Options - Off.
3.After uninstalling the recently installed third-party software, observe whether it is a software conflict, such as mobile phone manager, game software, etc.
4.Back up your phone's data (**book, SMS, multi** files, etc.), and restore factory settings (go to phone settings - reset - factory reset).
It is recommended that you apply for "appointment to store" on Samsung's official website to enjoy priority repair services
Comments, suggestions, complaints, please click:
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According to your description:
Due to network reasons, you cannot view the specific phenomenon of your machine, if your machine is turned on and English display, it cannot be restored.
It is recommended that you bring your proof of purchase to the Samsung Repair Center for an engineer to inspect and repair for you.
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You turn off your phone, then turn it on again after 1 or 2 minutes! That's it!
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Take a look at the developer options in the settings to see if anything has been checked.
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If your phone is experiencing a flickering screen, it is recommended that you:
1.If your phone supports the screen update function, please go to Settings - Developer Options - Display Screen Update - Uncheck.
If the problem persists, please do not use the mobile phone for the time being, it is recommended that you bring the purchase invoice, warranty card and mobile phone to the local Samsung after-sales service center, and a professional engineer will help you test it.
Hello: according to your description, you are suggested:
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