I wanted to have a clear understanding of how a store should manage its staff.20

1. First of all, you must have a store manager or management-level style! It is basic to believe that you have this ability.

2. You can go to the bookstore to buy related books, one is enough! To do this, you basically need to understand what your employees face every day. There will be a summary in the book, and it is best to choose a book that has similar customer and shopping guide plot lines.

Although there is a gap between theory and practice, it is a helpful summary for you to understand), combined with your own store, from which you can find and think about the deficiencies that need to be improved and solved.

4. Count the average performance of each day, and try to make a plan for sales breakthrough and improvement based on the performance.

5. Try to hold a meeting so that employees can learn to summarize themselves, and improve their sales ability in the summary. Motivate employees to make suggestions that will help the store grow, appropriate (it can increase their motivation and give them more confidence).

6. Arrange the scope of responsibilities of each employee, such as whether it will involve the division of areas. Labor distribution, such as hygiene, inventory, display, etc.

7. For the attention of the hot-selling products in the store, the hot-selling products of this season should make necessary reserves to ensure the inventory and avoid sales losses caused by shortages.

8. Regular training, selection of excellent employees, so that employees can form healthy competition among themselves, and mobilize the working atmosphere.

Note: Don't have too much distance between yourself and employees. Deal with the relationship between employees, who are particularly prone to previous discord. Disunity will affect the overall image of the store, and invisibly affect sales.

Refer to the book "Experiencing Japanese Business Management". The answer is above.

Keep your head down in front of your employees, but never be friends with them.

Employees must be rewarded and punished clearly, and this will not only motivate employees, but also cultivate their loyalty to their own business.

Good luck.

Here's how a store manager should manage his staff:

1. Establish your own authority.

As a store manager, you must first be good enough, and have your own opinions on the big and small things of the store, from clothing sales to hygiene management, so as to establish authority and convince the store staff.

2. Formulate a good work and rest system.

The work and rest system should be formulated according to the actual situation and the division of labor.

3. Arrange positions reasonably.

The store manager should understand each person's expertise and be good at arranging everyone's reasonable positions.

4. Implement humanized management.

In the daily management, the store manager should not be too strict, but should achieve humanized management. When you go to work, you can be strict with all the work, and carefully follow the requirements of the standard system to implement the clerk, and treat the clerk as a friend outside of work.

5. Clear rewards and punishments.

For employees with excellent performance, rewards can be reflected in monthly funds, and for employees with burnout, they can be patiently taught first, and severely criticized if they do not listen.

6. Hold regular training.

For example, the display skills of clothing, sales skills, etc., can be held regularly.

Employee management. 1) Arrange for new employees to join the store, introduce the daily operation of the store, service standards and various precautions of the store. Before joining the company, the store manager in charge must provide him with basic business training;

2) To review the daily work, monitor the performance of staff and motivate morale to ensure that all staff meet the requirements;

3) Arrange staff duty schedules to ensure that an appropriate number of employees come to work every day. Under normal circumstances, since the number of customers in the afternoon is higher than that in the morning, more employees can be arranged to work in the afternoon when arranging the duty schedule. On the other hand, shop staff should try to arrange holidays on weekdays, and on Saturdays, Sundays and holidays, more staff will be arranged to work.

4) Train in-service employees to improve the overall quality of employees;

5) Regularly evaluate the performance of employees as the basis for employee promotion.

Notice to Employees. 1) Dedication and love, pride and pride as a member of the fairy tale store;

2) Always maintain a healthy, energetic, sincere, enthusiastic, pioneering and enterprising mental state;

3) Be humble and friendly, love and help each other. Meticulous work, conscientious and responsible;

4) Customer-oriented, customer-oriented, and have a strong sense of service;

5) Maintain the brand image and do not do anything that damages the brand image of fairy tales.

2) Employee Responsibilities.

The person in charge of the store, the store manager, the foreman, the shopping guide.

Job Responsibilities l Daily work flow of the storel Supervise the work of employees l Product information and information (new and best-sellers) l Understand the business of other brands l Improve the progress of employees l Handle complaints l Solve problems of employees at work l Report and reflect work and personnel problems to the company l Maintain the spirit of unity and cooperation among employees l Treat things fairly l Evaluate employee performance and provide encouragement, counseling and on-the-job training l Overall**l Assist the store manager in arranging various tasks Set a good example l Report to the store manager and reflect the work Summarize best-selling and unsalable products every weekl Assist the store manager in training current and new employeesl Help employees solve practical problems at workl Cooperate with the store manager to do a good job in store safety l Provide customer service and strive for the best turnover for the company ● Accept work assignments and comply with the store system ● Maintain a good relationship with colleagues.

If you have a store, it depends on your market insight ability and your grasp of the market, you can go to the Q&A survey network to do a survey, have an understanding of the market, I believe it will be of great help to you to do a physical store!!

XX Store Operation Management Manual.

Chapter 1 XX Brand Introduction.

First, the development status of XX company.

Second, the "xx" brand culture.

3. "XX" brand value.

Fourth, the company's mission.

Fifth, look to the future.

Chapter II store management system.

First, the store management structure.

Second, the store personnel management system.

1) Attendance management system.

2) Vacation and leave system.

3) Resignation, transfer and dismissal.

4) Promotion system.

5) Grooming standards.

Chapter 3 Code of Conduct for Store Employees.

First, the shopping guide representative should have the understanding.

1) The mission and role of the shopping guide representative.

2) The duties and scope of the shopping guide representative.

3) The role of the shopping guide representative.

4) The basic knowledge that the shopping guide should master.

Second, the shopping guide representative should have professional knowledge.

1) Product knowledge that the shopping guide representative should have.

2) Display knowledge that the shopping guide representative should have.

3) Service knowledge that the shopping guide representative should have.

4) Sales knowledge that the shopping guide representative should have.

Chapter 4 Code of Conduct for Store Employees.

Chapter 5 Description of the responsibilities of store employees.

First, the store manager Fu Sakura.

1. Job objectives.

2. Job responsibilities.

3. Description of daily work tasks.

4. The work ability of the store manager (some of the following items can be measured by specific numbers) 2. Help the store.

3. Cashiers.

1. Quality requirements.

2. Description of daily work tasks.

Fourth, the clerk.

1. Face up to the work of the representatives of the shopping guide.

2. The basic qualities that should be possessed as a modern shopping guide representative.

3. Pre-sale, in-sale and after-sales service of shopping guide representatives.

Chapter VI store operation specifications.

1. Boutique maintenance and cleaning.

Second, the daily operation procedures of the store.

3. Property maintenance system.

Fourth, the store payment management rules.

5. Procedures for goods, returns, and transfers.

Chapter VII Accident Handling of Specialty Stores.

1. Handle customer complaints.

1. The importance of properly handling customer complaints.

2. The most common complaints from customers.

3. What do customers want to get when they complain in the banquet hall.

4. The consequences of complaining about not being handled correctly.

5. How to prevent complaints.

6. How to accept customer complaints.

2. Handling of sudden accidents.

i) Theft.

2) Power interruption handling.

iii) Burglaries.

4) Fire handling.