What is the biggest obstacle in the implementation of total quality management in Chinese enterprise

The quality of the person. At the beginning, the Americans summed up TQM, and the Japanese developed it into TPM, and the professional quality of the Japanese is quite high, from equipment management to production management. (You can learn more about the difference between the two online).

And the quality of the Chinese is just the opposite, or even worse continuation, such as conformism, superficial work, errands... Let's reflect.

Quality management is character management. In total quality control, we should first pay attention to the quality of people, and cultivating high-quality talents is always the foundation of quality control. Once a company has created high-quality talents, it is only one step away from producing high-quality products.

1 Decision-making constraints for family businesses!

2 Consciousness cannot be improved. I am not willing to spend money to really improve the quality, but will spend money to do TS16949 and other audits! In fact, it is a loss for both sides!

In the final analysis, it is a matter of human quality, as long as the quality is improved, all obstacles are not obstacles, and the quality of employees determines whether the enterprise is developing rapidly or being eliminated immediately.

Total Quality Management (TQM):

It refers to the promotion of the comprehensive society, all departments, all organizations, and all personnel in the enterprise take product quality as the core, integrate professional technology, management technology, and mathematical statistics technology together, establish a scientific, rigorous and efficient quality assurance system, control the factors affecting quality in the production process, and provide products that meet the needs of users in the most economical way with high-quality work.

Features:

1.It is comprehensive, controlling all aspects and stages of product quality;

2.It is the quality management of the whole process;

3.It is the quality management with the participation of all employees;

4.It is the quality management with the participation of the whole society.

Answer: Jian He: a

Correct Answer A Solution Ideas: Total Quality Management pays attention to customer requirements, pursues continuous improvement activities, strives to improve the quality of everything, pursues accurate measurement and delegation of authority to employees, and adopts Total Quality Management mainly to meet customer requirements.

The Dou Trembling that does not belong to the characteristics of Total Quality Management is as follows:

The scope of management in the total quality management phase is the whole process.

The total quality management stage is a quality-centered, full-participation-based management approach of an organization that aims to achieve long-term success through customer satisfaction and the benefit of all members of the organization and society.

Its core is the "three-full" management, that is, total quality, not limited to product quality, but also includes quality in a broad sense, including service quality and work quality; The whole process is not limited to the production process, but also includes market research, product development and design, production technology preparation, manufacturing, inspection, sales and after-sales service and other quality links; Full participation, not limited to leadership and management cadres, but all staff should participate.

The basic requirements of Total Quality Management.

1. The whole process of quality and lead management: in order to ensure and improve the quality, all links and factors that affect the quality must be controlled.

2. Quality management of all employees: To improve product quality, we need to rely on the joint efforts of all personnel in the organization, and we must strengthen quality education and quality awareness, so that everyone can establish the idea of quality first and everyone cares about quality.

3. The quality management of the whole enterprise: from a longitudinal point of view, the realization of quality objectives depends on the cooperation of the upper, middle, and grass-roots personnel and even front-line employees of the enterprise, especially the senior managers play a decisive role; From a horizontal point of view, in order to ensure and improve product quality, it is necessary to make all the activities of enterprise development, maintenance, and improvement of quality constitute an effective whole.

In order to achieve results in the total quality management of pure sheds, the first thing is to improve ().

a.The quality of the person.

b.Corporate image is a rule.

c.Product quality.

d.Personnel income.

Correct Answer: a

The characteristics of total quality management are as follows:

1. It is comprehensive, controlling all aspects and stages of product quality.

2. It is the quality management of the whole process.

3. It is the quality management with the participation of all employees in the Kuanna section.

4. It is the quality management with the participation of the whole society.

Total quality management, or TQM (Total Quality Management), refers to a management approach that focuses on quality and is based on the participation of all employees, and aims to achieve long-term success through customer satisfaction and the benefit of all members of the organization and society.

It is a management approach that focuses on quality management and is based on the participation of all employees, and aims to achieve long-term success of the organization by satisfying customers and benefiting the owners, employees, suppliers, partners or society of the organization.

Professional Information:

Career direction: Graduates can be engaged in market research, planning, organization and management and operation of exhibitions in the exhibition industry, tourism, advertising, publicity departments, public relations departments and development departments of government agencies, enterprises and institutions.

Courses: Managerial Economics, Business Management, Introduction to International Reputation, Marketing, Market Research and Marketing, Exhibition Practice, Conference Organization and Management, Exhibition Design, Computer-Aided Design, Scene Production, Exhibition Equipment Management, Exhibition Etiquette, Advertising, Public Relations, Business Negotiation, etc.

Professional characteristics: Mainly learn the basic theories and basic skills of exhibitions, pay attention to the cultivation of foreign language application ability, especially oral ability, strengthen the teaching of computer application ability, and cultivate students' ability to engage in market research, planning, organization and management of various exhibitions, as well as booth design ability.

One of the misunderstandings of quality management is that the phenomenon of one-sided reliance on post-event checks is widespread, such as:

The so-called quality department is a simple quality inspection department, which only has the function of quality inspection, but does not have the function of maintaining the quality management system, and there is no function of quality improvement and perfection. The quality department is only responsible for inspection, regardless of other processes of the quality management system, and at the same time, no other department is responsible for maintaining the quality management system, and the quality of the product depends on the inspection.

Where there is a product quality problem, only the inspection department is held responsible, and the cause is not found from the production department, let alone the cause of the production process and management process.

Rather put a lot of manpower, material resources and energy into quality inspection and non-conforming product handling, rather than the slightest resource into the quality management system to maintain, improve and perfect.

The pre-planning is not implemented, the control is not in place, and the responsibility for unqualified is only investigated afterwards.

The result of one-sided reliance on post-event checks and ignoring the comprehensive and systematic control of the quality management system is that the failure rate is not reduced, the quality level is not improved, the bad cost remains high, and the quality and efficiency cannot be improved. Because, ignoring the process of quality control, product quality all depends on inspection, and the inspection can not find all the nonconforming products, inevitably there are a large number of nonconforming products to the hands of customers, resulting in a large number of complaints, complaints and returns, in the production of tangible economic losses at the same time, but also accompanied by intangible quality reputation loss. At the same time, the systemic causes of non-conforming products are not discovered and eliminated, and non-conforming products will continue to appear.

In response to the one-sided reliance on the wrong practice of post-event checks, quality management experts have put forward a clear objection:

Crosby proposes that the role of the quality system is prevention, not inspection. Inspection is to pick out the bad from the good at the end of the process, not to promote improvement. [4]

Shewhart proposed that product quality is not inspected, but produced, and the focus of quality control should be on the production stage. Inspection is actually equivalent to preparing defective products, and it is too late to test out, with high cost and low efficiency. [5]

Deming proposes that it is too late to check out defective things and throw them away, which is inefficient and costly. Quality does not come from inspection, but from process improvement. [3]

According to the Tang Dynasty physician Sun Simiao's concept of "treating the disease before the disease, Chinese medicine for the disease of desire, and treating the disease of the disease after the disease", the "treatment of the disease before the disease" is the "upper medicine" and the best policy, and the one-sided reliance on the post-event check is the same as the "treatment of the disease".