Debriefing report of the hotel business center, debriefing report of the hotel staff

It's a headache to write**or report.,I've collected and sorted out the domestic **site.,I hope I can give you some reference.,I don't know if it's a violation of the rules to post like this.,Could it be that there are also many people who post like this? I don't know, I can probably cheat the points, haha, don't shoot me!

Free**:Charge**:

I suggest you go to a forum in the hotel industry, this is a better network in the hotel industry, called the Best Oriental, you can check it.

Content from user: wb027043

Debriefing Report: Li Chunmei).

Summarize the past and look forward to the future.

I have been working at Shang Lok Xuan for more than a year, and I have served as the head of the front office, the head of logistics, and now I have moved to the front office. Looking back on this year's work, there have been gains and losses, but always unite with you to successfully complete the goals and tasks assigned by the company.

While I've been working in this and related industries for almost a decade, the industry has evolved over time. I'm always trying to learn; Constantly summarize the experience and lessons learned in the work, so as to continuously improve their work ability. In my work, I combine the company's rules and regulations and the characteristics of the store to take a variety of forms to mobilize everyone's enthusiasm for work, coordinate the relationship with various departments, and improve work efficiency and efficiency.

Familiar with the work process and the operation process of the entire store, check all aspects of the work process, adhere to the principle of customer first, let the guests feel at home, teach the department staff not to bring emotions to work, and improve the ideological quality of the department staff. At the same time, strengthen the business skills training of department employees, especially new employees should learn job skills, and do a good job in the assessment and supervision and management of department employees in accordance with the company's requirements. Try to avoid the company's financial losses due to employees' work mistakes, and of course, not to affect the company's image.

The cashier work in the front office under my responsibility is directly related to the economic interests of the company, so the responsibility is heavy. I always take the initiative to guide new employees, so that they can do a good job in the operation and application of relevant computer software, familiar with the hardware knowledge of the work process, and at the same time strengthen everyone's ideological education, so that they can establish a sense of responsibility, put the interests of the company first, understand that the development of the company can bring development to themselves, and their own development promotes the development of the company. Strict requirements for department employees to be careful and patient.

Dear leaders and colleagues:

Content from user: Xiao Xibei.

The personal debriefing report is generally composed of three parts:

I. Introduction. It is the opening sentence of the debriefing report. In this part, the identity and responsibilities of the debriefer should be clearly explained, mainly explaining the work in charge, job responsibilities, work objectives and debriefing time (quarter, half a year or year).

Second, the main performance. This is an important part of the debriefing report. Its main contents include the performance of job responsibilities, the completion of work objectives and outstanding performance, and self-evaluation.

In other words, it is to write about what the debriefer did and how he did it; what has been achieved and what are the benefits; Self-evaluation is conducted in terms of both quality and quantity.

3. Problems and improvement measures. This part mainly clearly describes the main problems existing in the performance of duties, the responsibilities of the debriefers and the specific methods for future improvement, the problems should be identified, the attitude should be sincere, the measures and methods should be feasible, and the problems should not be vague and the measures are vague. In terms of the structure of an article report, writing the above three parts is basically a complete report.

But to really write a good debriefing report, you should also pay attention to the following points:

1. Insist on seeking truth from facts. When reporting on work or problems, they should seek truth from facts, one is one, two is two, and the achievements are sufficient. The problem should be explained thoroughly, not exaggerated, nor minimized, and should reflect the status of the performance of duties as it is;

2. Focus on the main circumstances of the performance of duties. The responsibilities of each cadre are different, and the work carried out is also different, so it is impossible to write down all the work, and it is necessary to select events that have a major impact and outstanding achievements to write about. A report is generally about 3,000 words, and a speech of about 30 minutes is appropriate.

3. Write about the role of the individual. The personal debriefing must clearly explain the role played by oneself in each work and achievements, whether it is the main role, or the role of supporting others or subordinates; whether it plays an organizational and coordinating role, or takes the lead personally; Whether it plays a decision-making role or puts forward reasonable suggestions, only by clearly explaining the role played by the individual can we see the relationship between the debriefer and the performance and accurately evaluate the merit of the debriefer. In the same way, it is also necessary to distinguish responsibility for existing problems and mistakes, whether it is leadership responsibility or direct responsibility.

When talking about the role of the individual, it is necessary to set the relationship correctly and correctly handle the relationship between the role of the individual and the effectiveness of the collective. We cannot record all achievements in personal accounts, nor can we generalize political achievements and fail to see the role of individuals.

It can be written from the following aspects:

First, high-quality service: how to be active, enthusiastic, accurate and careful.

2. Personalized service: there should be cases, how to do our best to surprise guests.

3. Self-cultivation: take the initiative to learn knowledge and improve professional quality; Maintain external relationships with partners.

3. Sharing of work experience and service concept: It is best to summarize a set of your own working methods.

Fourth, summary: thanks to the department, the hotel's training... Honor is just motivation, and we need to continue to work hard...