How do you think property management and facility management can be organically connected?

How to write a property management plan?

Answer: To discuss this question simply?

Question (1):

For the security of property management, the property management personnel are strictly required to take safety precautions to achieve the "anti-theft, fire prevention, disaster prevention, anti-sabotage" four-prevention first-line early warning mechanism to ensure the property and life safety of the owners, so as to improve the safety awareness of property management personnel, so as to play a role in preventing micro and low.

Question (2):

For the environmental sanitation of property management, the cleaning supervisor is strictly required to do a good job of environmental sanitation supervision, so as to achieve "everyone cares for environmental sanitation, everyone is responsible" to keep the area clean and clean at any time, so as to ensure that the sanitary environment in the property area is good, so as to create a harmonious and beautiful home.

Question (3):

For property management customer service, customer service staff to achieve customer-centric thinking, to actively think for customers, to solve problems for customers in a timely manner, to seriously accept customer complaints and suggestions, to serve the public customers with heart, to deal with relevant problems and related requirements for customers in a timely manner, to provide customers with more convenient and faster quality services and value-added services.

Question (4):

In terms of property management financial revenue, an owners' committee can be established to protect property maintenance, including public welfare facilities, environmental transformation, public elevators, and property management costs, which are shared by the owners, but the owners have the right to know, and the property management personnel have the right to supervise and execute, so as to ensure that the financial income of property management is achieved, fair and just rights and interests.

Personal summary mentions:

As a community worker, in order to strengthen the intensity of administrative law enforcement, to optimize the comprehensive service system of community administration, to enhance the unity and friendly atmosphere of citizens, to jointly safeguard the legitimate rights and interests of citizens, to jointly care for the environment, to deal with harmonious neighborhood relations, to care for the health of family members, to relate to everyone around us.

As a property management department, we have a professional obligation to play a role in coordination and communication, and we will serve you wholeheartedly, work together to build our harmonious and beautiful home, and jointly create our harmonious and civilized community, and make unremitting efforts. Thank you!

If property management and facility management are organically connected, then it is necessary to determine special personnel in physical management to maintain and repair the facilities.

Real-world problems.

A community covers a large area, there is an artificial lake in the community, the community has two entrances and exits, and the residents on both sides of the artificial lake are usually more like residents of the two communities. Therefore, at a general meeting of owners, some owners raised the question of whether it was possible to set up two owners' committees and manage them by two property management companies. So, what exactly does the law say about this?

Lawyer answers. The property management area refers to the area that is relatively independent and managed by the owners themselves or entrusted by property service enterprises and other managers to implement unified management. According to the provisions of the "Property Management Regulations", the principle of unified management of property management areas has been determined, that is, a property management area is carried out by a property service enterprise. The division and determination of the property management area need to be coordinated by the Land and Housing Management Bureau where the property is located in conjunction with the sub-district office.

Generally speaking, the division and determination of residential property management areas need to consider factors such as the size of the building, natural formation, and the degree of sharing of facilities and equipment. It is clear that the circumstances of this case are a property management area that can only be managed by a property service company.

Links to legal provisions. Property Management Regulations

Article 33 A property management area shall be managed by a property service enterprise.

It is recommended that you take a look at the "Measures for the Management of Property Management Enterprise Qualifications" (Order No. 125 of the Ministry of Construction).

According to the provisions, the owners' committee shall entrust a property management enterprise to manage the property: (1) the name and residence of the owners' committee and the property management enterprise;

2) the scope of the property management area and the management project;

7) Liability for breach of contract;

8) Agreement on termination and rescission of the contract;

9) Other matters agreed upon by both parties.

Both parties to the contract should make it clear whether to renew the contract.

According to Article 34 of the "Property Management Regulations", a property management area shall be managed by a property service enterprise.

Please note: The property management area here refers to the area that can be divided separately, not to the community with one name.

Now there are some communities with an area of several million square meters. It will be developed in phases. It is quite possible that a region will be formed in one phase. There can be a property management company.

If the second phase can also form a separate management area, it can be another property company.

General Manager --- Deputy General Manager ---Project Manager ---Customer Service Supervisor--(Field Service)--Internal Office)) (Order Supervisor - Order Squad Leader) (Cleaning supervisor - cleaning squad leader).

This is a simple organizational structure, and if it is divided into many departments.

1. All-weather service, 24-hour duty.

2. Professional management and service must be implemented, equipped with all kinds of professional and technical personnel, run according to the plan, operate according to the regulations, and provide services according to the standards, so that the facilities and equipment are in good operating condition and extend the service life of the owner's property.

3. Perform duties in accordance with the contract, do not lack catty or shortage, shrink services, reduce service quality standards, and accept the supervision of the owner at any time, and at the same time emphasize the sunshine operation to win the trust of the owner.

4. Continuously improve the service level of modern means and continuously improve service methods.

5. Implement humanized management and affectionate service.

The significance is that every introduction of informatization has brought about a great improvement in the efficiency of property service enterprises, and the enterprises with the most in-depth and thorough informatization construction are often the enterprises with the highest service efficiency;

The great improvement of the efficiency of property service enterprises and the reduction of enterprise costs have brought about changes in the market pattern of property service enterprises, and the final market choice will also be the law of survival of the fittest.

The real estate property management information system supports the daily management of various property forms, and can focus on the four main lines of ownership, customer service, customer service, and charging, and take the implementation process of daily management affairs such as owner management, customer service, charging management, instrument management, equipment management, parking space management, cleaning and greening, fire and security as the core of operation.

Effectively deal with the relationship between owners, residents and property management personnel, realize process-based and standardized management, improve property service levels and effectively improve work efficiency.

Property management companies.

Property management enterprises, often referred to as property management companies, refer to enterprises entrusted by property owners to maintain, repair and remediate the management projects of housing construction and public equipment, municipal public facilities, greening, sanitation, transportation, public security and environmental appearance of the property according to the property management contract, and provide comprehensive paid services to property owners and users.