A case study question about secretarial is a good plus 200 points

1. In two situations, accept the tasks assigned by Vice Mayor Yang, and work overtime to complete them in order of priority. If you really can't complete it on time, you should return to the office after accepting the task, report to the office director, negotiate with other secretaries, and let others complete the tasks assigned by Vice Mayor Yang. Because whether it is the mayor or the deputy mayor, it is your leader, in other words, as the saying goes, you can't afford to mess with anyone.

2. The inappropriate thing is to be rude to the other party. After the arrival of the guest, the first person should obtain the consent of the other party in advance, and should not rudely point to the chair and sit down, and greet the guest should be warm and generous.

3. Or etiquette issues, similar to the previous question, 10 minutes later in the tea and water and contact the guest to find the department, the right thing is to put down the work in hand immediately after the guest comes in, greet the guest.

4. After saying sorry to the customer and explaining the situation, please wait for a while and strive to call the ** over, and then greet the guests who come in, please sit down with two guests, serve tea and water, and contact the department to find for the guests who make an appointment. For the guests who have not made an appointment, ask about the situation, guide them to the department to do the work, and then go back to the customer, say sorry and continue to chat.

5. The business card should be handed over with both hands, and the business card should be taken with both hands, and then put it in your pocket or business card holder, not on the table.

6. Xiaoqian is not familiar with the relationship between Mr. Li and Mr. Zhang, and the correct way is to tell the boss that there is such a thing, and tell him that Mr. Li wants him to go over.

Go read the book!

If you don't have an appointment, please wait, I'll help you ask if you can make an appointment or meet directly. Say to the customer who has already made an appointment and ask you to come with me and take her directly to the boss.

Case 6: First of all, hand the business card to others, it should be both hands, when receiving someone else's business card, you should take it with both hands, and then look at the business card to show that you care, after reading it, you can't put it on the table, it should be put in your pocket, preferably the pocket on the chest of your jacket, to show respect, at this time at least business etiquette.

Case 4: As a secretary, when a client visits, you should put down your work and entertain the guest first, and if you really have something to do, you should also find other relevant personnel to receive the guest politely.

That's all I know for the time being, it's purely a personal opinion, and I hope it helps you a little. I'll do my best to help you look it up.

If the person you are looking for is busy, you can ask them to wait and lead the visitor to sit down and pour water with a standardized manners. If you have waited for a long time and the person you are looking for is still busy, take care of the visitor and explain to him, don't leave it there.

Case 3: "Just as he was talking**The bell rang again, Chu Meng hurriedly pointed to the chair and quickly picked it up**." "Through gestures, you can express a variety of meanings such as introduction, guidance, invitation, goodbye, and so on.

Gestures must be gentle, but they should not be muddy. So one should not "rush to point your finger at the chair".

Addendum: When the person in charge you are looking for is not available, you should clearly tell the person in charge where the person in charge has gone and when he will return to his unit. Please leave the ** and address, and make it clear whether the guest will come to the unit again, or our person in charge will go to the other unit.

When a guest arrives, the person in charge of our department cannot meet immediately due to various reasons, and we should explain the reason and waiting time to the customer, and if the customer is willing to wait, we should provide the customer with drinks and magazines, and if possible, we should change the drink for the customer from time to time.

The reception staff should have the correct guidance method and posture to lead the guests to their destination.

I'm summarizing some of them on the Internet, and I'm dizzy when I see it, I'm sorry, I'm not a secretary myself, so I don't know a lot of it, I hope these will help you a little bit.

2018 Secretarial Exam Classic Case Analysis Questions (10).

1. Multiple choice questions.

1. The size of the venue should be determined according to the (c) of the meeting.

a. Nature. b. Time.

c. Scale. d. Role.

2. Meeting sign-in is an important means of (a).

a. Accurately count the number of attendees.

b. Distribution of meeting documents.

c. Contact feelings.

d. Master the dynamics of meeting registration.

3. The secretary should correct the position of himself and his superiors, and the basic principles are (c) a, make a wedding dress for others, and be willing to live under others.

b. Dare to openly point out all the faults of superiors.

c. Be conscientious and willing to be an unsung hero.

d. Taoguang and recuperate.

4. The method of collecting documents for large and medium-sized meetings is (a).

a. Send documents in advance to clear the directory.

b. Register and collect them one by one in advance.

c. The participants shall pay it personally.

d. Collect them one by one after the meeting.

5. For the records of small meetings such as general seminars, debriefing meetings, symposiums, etc., it is best to use the (a) recording method.

a. Summary. b. Detailed.

c. Recording. Pretend to be clear d, supplement.

6. Understand the basic information of the guests, including (b), the number of people in the group, and the date and place of arrival.

a. Affiliation, name, age, and level.

b. Affiliation, name, position, and level.

c. Affiliation, name, title, and level.

d. Affiliation, name, gender, and level.

7. Attention should be paid to the distribution of meeting documents.

a. Try to be as timely as possible.

b. Try to be on time.

c. Appropriate amount at the right time.

d. A small amount at any time.

8. Statements made at the General Assembly fall under category (b).

a. Guidance. b. Theme.

c. Procedure. d. Management.

9. The equipment in the venue shall be installed by the secretary staff in (b) a. b. Use.

c. Overhaul. d. Replacement.

10. The agenda of the meeting shall be (b).

a. Detail and clear in front of the hall.

b. Concise and concise.

c. Be specific and detailed.

d. Be concise and specific.