How to perceive the unreasonable demands of customers

Customer complaints, generally from:

Three aspects: one is not satisfied with our service attitude; the second is not satisfied with our goods; The third is customers.

The requirements are not met. Customers' complaints about service attitude and products can be solved through our efforts, but the customer's requirements, especially the customer's unreasonable requirements, can be solved if we can't find a suitable way.

will have a negative impact. Because the customer thinks that his request should be solved, and we think of the customer.

Let's start with two cases. The first case: the customer was very angry with a sweater worth more than 100 yuan.

Said angrily: "This sweater has only been washed twice, and it has faded like this." I asked for a refund. At this time, the manager and.

The director was very angry, thinking that the customer was malicious and wanted to wear this sweater for nothing. The unevenness of this sweater falls.

The color is caused by the customer's sweating profusely and not cleaning it in time. In this case, I have already talked to a customer at the time of selling a product.

The friend bought a dress, and after a month, the customer took the dress back again, saying that the friend was not wearing it.

Appropriate, ask for a return. The deadline for our return and exchange is half a month, and we think that the customer's request is too much.

On the face of it, in these two cases, the responsibility is not ours, and all the troubles are caused by the customers themselves.

Is the quality of customers low, in order to take advantage of the company? I don't think so. Let's talk about the first case first, the customer spends so.

A lot of money, I only wore a few times when I bought a piece of clothing, and it faded like this, and I was originally going to wear it on important occasions, but if I returned it, I might be able to sell it.

From the above two cases, we can conclude that behind the unreasonable requirements of customers, there is reasonableness.

Motivation. If we can recognize this, then we will be able to understand the complaints of customers very well, and we will be able to deal with them.

When these things happen, I will no longer be angry, and I will no longer think that customers are opportunistic and want to take advantage, and they will be even more.

I understand the anxious mood of the customer at that time. Of course, we will also use the sweetest smile and the most appropriate.

way to defuse the anger of customers, so that customers really feel that shopping with us really has no worries.

If we really think about the problem from the customer's point of view, even if the customer's fault is wrong, we can be tolerant and forgiving.

Understand customers, and truly let customers get satisfaction, peace of mind and warmth. Only in this way can customers be loyal to us.

In today's information-led service era, customer needs are also constantly changing, so I.

Our service standards should also keep pace with the times with the development of the times, and continue to innovate and change. If you can understand.

The reasonable motive behind the customer's unreasonable demand opens another window for the quality of our service. Who.

If you can understand your customers better, you will always be able to win their loyalty!

Fart, since it has faded, it is impossible to sell it again, who to sell it to, the merchant should not lose money, it is obvious that the customer wants to take advantage of this behavior, I am afraid that you yourself are such a customer in life.

1. Directly inform the customer of the difficulties of attacking himself, when the customer makes unreasonable requirements, if he just blindly caters to the customer, the customer will become more and more serious, and his situation will be very passive, and finally lose the order because he can't negotiate it. In this case, we should directly inform the customer how the company will punish us if we accept his request to win the customer's sympathy.

2. Play red and black face, when negotiating with customers, often by one or two salesmen combination to sell, one pretends to be a bad guy, one plays a red face as a good guy, when the bad guy is mainly for the sake of the company's interests, you can test the bottom line in the customer's heart, and when a good guy is mainly to be able to stabilize the customer, under this combination of soft and hard, the customer will also change the original idea, and finally make concessions.

3. Directly tell the customer what are the stakes, because of the unreasonable requirements put forward by the customer, it will cause a series of problems, so that the customer clearly knows that the choice of certain conditions will damage his interests in some aspects.

4. Take the superior leader as a "shield", the customer highlights the unreasonable requirements, and he can't do it, he can directly tell the customer: "the superior leader does not agree" and "the company's policy is not allowed to hold the brother", through such an excuse, show that he has done his best, not unwilling not to give customers preferential treatment, hoping to get the customer's understanding.

5. Appease the customer's emotions, sometimes the customer puts forward some unreasonable requirements because of the emotional problem of the false finger, at this time the customer's mood is not good, so he can only appease the customer's mood first, and then sell the product after calming down the customer's mood and the atmosphere is eased.

6. Even if you make concessions, you have to exchange for the customer's reciprocal concession, some customers have been insisting that we agree to their requirements, at this time we must not force with the customer, but to solve the current dilemma. For example, if the customer asks us to make concessions, then we also have to make it clear to the customer, if we make a certain degree of concession, the customer also needs to make concessions, let the customer know that all concessions are very difficult, and we are also at risk.

7. It's really not easy to use, just seek help from relevant departments, only if you are reasonable, then there is no problem.

Here are some strategies to deal with when a customer makes an unreasonable request:

1.Stay calm and professional: No matter how unreasonable your customers' demands are, it's crucial to always be calm and professional. Avoid arguing or reacting emotionally so as not to exacerbate tensions.

2.Listen and confirm: Listen to your customers' requests and make sure you fully understand their questions or needs. Ask the question for more details and make sure you understand their request correctly.

3.Explain restrictions and policies: If a customer's request cannot be met, be honest about any restrictions or policies and explain why their request cannot be met. Try to use clear language and facts to illustrate the situation.

4.Provide alternative solutions: Whenever possible, look for alternative solutions that meet the needs of the customer. Provide other viable options to address their problem or need and ensure that the solution is practical.

5.Seek management buy-in: Don't hesitate to seek support from management if a customer's request is beyond your purview or if you feel that further discussion and decision-making is needed. Work with management to develop the best strategy to deal with the situation.

6.Be polite and respectful: Always be polite, respectful, and professional at all times, regardless of the customer's attitude. Don't make negative remarks or aggressive behavior towards customers, which helps maintain brand image and customer relationships.

7.Learn and improve: Use this experience as a learning opportunity and discuss it within the team. Evaluate whether customer requirements are contributing to business improvement or customer satisfaction so that appropriate adjustments can be made.

The important thing to remember is to remember that every customer is messy, even if they make unreasonable demands. By communicating effectively with them and providing appropriate solutions, you can maintain good customer relationships and reduce potential conflicts.

At work, it is inevitable to encounter outrageous needs.

1.A customer wanted a feature that was completely impossible, but they insisted that it was a must-have. This need may be because the customer doesn't understand the limitations of the technical capabilities or they have high expectations, but when you tell them they can't do it, they can be very frustrated and dissatisfied.

2.Your superiors ask you to complete a very complex task in a very short time, which can be said to be an impossible task. They may not be aware of the time and resource constraints, or they may simply want you to be able to complete the task, regardless of the time and resource constraints.

3.A client or leader asks you to provide statistics or analysis that are not realistic. This could be because your client or leader doesn't understand the basics of statistics or data analysis, or they just want to see results that meet their expectations.

4.You are required to complete a large project in a very short period of time, but do not provide sufficient resources or support. This need is completely beyond your reach, but you can't give up because your boss or client has already committed to the project to pay for it.

5.Sometimes, customers or leaders will make very strange requests, such as asking you to design a very ugly interface, or asking you to add features that are completely unnecessary. This may be because they don't consider the importance of user experience or interface design, or because they just want to add some ideas of their own to the project.

No matter what kind of needs you encounter, as a staff member, you must try your best to meet the needs of customers or leaders when ensuring the best quality of service. However, if these requirements are contrary to practical possibilities or ethical requirements, we need to firmly explain the situation to superiors or customers and provide appropriate solutions. Hail is good.

It can be said that this time is in a hurry, and I will buy it next time, or that I don't have this need for the time being, so I can politely refuse in this way.

There are many times when some things are really very scumbag, but their economic conditions are limited, and they do feel particularly helpless in their hearts, and they feel that they should not feel particularly inferior when they encounter this situation, or they should find a way to make money hard, so that they can become more capable and more powerful, and they can buy what they like and realize their dreams.

Hello, it is the responsibility and duty of the merchant to help the dissatisfied customer, because it can improve customer satisfaction, enhance customer loyalty, and promote the business development of the merchant. Specifically, here are some of the reasons:1

Maintain a good reputation: If a business can handle complaints and problems from dissatisfied customers, it can build a good brand image and increase customer trust and loyalty. Conversely, if the merchant fails to properly resolve the issue, customers may become dissatisfied and resistant to the merchant, which will have a negative impact on the merchant's reputation and image.

Dissatisfied customers are likely to post bad reviews on social media**, which will have a negative impact on the image of the business. Therefore, businesses need to meet the needs of customers as much as possible so that they can generate positive word-of-mouth communication. 3.

Improve customer satisfaction: By helping dissatisfied customers solve problems, merchants can improve customer satisfaction, enhance customer loyalty, and thus promote the stable development of business. To sum up, it is the responsibility and obligation of the merchant to help the dissatisfied customer, which is not only for the sake of the customer's needs, but also to enhance the reputation and business development of the merchant.

Hello, why do you want to help dissatisfied customers, there are several reasons to help dissatisfied customers:1Maintain corporate reputation:

Dissatisfied customers may post negative reviews on social media or other channels, negatively impacting your business's reputation. By helping unhappy or satisfied customers solve their problems, you can reduce this negative impact and maintain your company's reputation and image. 2.

Increase customer loyalty: Customers are likely to have higher trust and loyalty if they can resolve customer issues quickly and effectively. This can improve customer return and retention rates, and increase the revenue of the business.

3.Improve service quality: By helping dissatisfied customers solve problems, enterprises can understand customer needs and feedback, further improve and optimize service quality, and improve the competitiveness and market share of enterprises.

This can increase the sales opportunities and market share of the business. To sum up, helping dissatisfied customers can have a positive impact on the reputation of the enterprise, customer loyalty, service reputation, sales opportunities, etc., which is one of the tasks that enterprises should pay attention to. I hope the teacher can help you and wish you a happy life