How to recognize the importance of meeting customer requirements and legal and regulatory requiremen

My understanding is easy to understand and is as follows:

This male customer comes to you to spend, you give him the best service, but you don't want to find a lady to serve him and make a deal!

The applicable laws and regulations are not to break the law, and the above is a crime, which means no.

Article 148.

If a consumer suffers damage due to food that does not meet food safety standards, he or she may claim compensation from the operator or the producer. Producers and operators who receive consumer compensation requests shall implement a first-bear responsibility system, pay compensation first, and must not pass the buck; If it is the responsibility of the producer, the operator has the right to recover from the producer after compensation; If it is the responsibility of the operator, the producer has the right to recover from the operator after compensation.

If a consumer produces food that does not meet food safety standards or sells food that he knows does not meet food safety standards, in addition to claiming compensation for losses, he or she may also demand compensation from the producer or operator for ten times the price or three times the loss; Where the amount of increased compensation is less than 1,000 RMB, it is 1,000 RMB. However, there are exceptions to the defects on the labels and instructions of the food that do not affect food safety and will not mislead consumers.

Interpretation] The key to this article is not damage, the damage to consumers already exists at the moment when counterfeit and shoddy goods are sold, because you have violated the corresponding rights of consumers, and this has nothing to do with whether the thing is used.

But where is the counterclaim of this thousand-dollar clause?

Please see "Producing food that does not meet food safety standards or dealing in food that you knowingly do not meet food safety standards".

Yes, if you are not a manufacturer, the operator only needs to prove that he is not "knowingly" to effectively avoid the 1,000 yuan consumer compensation, and only pay 10 times the ordinary compensation.

However, as a food inspector, I still have to remind that compensation is not equal to punishment, compensation is for consumers, and the general business does not meet the provisions of the food safety law, except for the part of the small things that are compensated to consumers, the penalty amount is generally surprisingly high, and now it is generally 50,000 yuan.

The supermarket is of course responsible for the spoiled goods that the customer buys in the supermarket, but because the goods are within the shelf life and the supermarket actively deals with the problem after it occurs, there is no phenomenon that the supermarket deliberately deceives the consumer, and the supermarket can hold the supplier or manufacturer accountable for the goods. As for the issue of lost time pay, lost time pay refers to the actual loss of income due to the inability to perform normal work during the period from the time the victim suffers the injury to the time (lost time) that the compensation obligor should pay to the compensation right holder. There is a feature you can refer to:

The victim's ability to work normally and the possibility of earning income from labor during a certain period of time before the harm suffered shall be used as a reference or basis. The possible income for this period can only be estimated based on certain objective data, excluding factors that have an adverse or favorable impact on its income.

In other words, if it is the time when the customer is likely to receive income, there is a problem of lost time pay, and for example, if you come home after work and find that the product has deteriorated, so you can negotiate with the merchant to solve this phenomenon, there is no problem of lost time pay.

The product is not made by you, you have the obligation to contact the manufacturer, the shelf life means that the product has problems within the time such as deterioration and decay, and the manufacturer has the responsibility to deal with it, otherwise what is the use of the shelf life.

No, only the victim can claim compensation for lost work, and there is no problem that does not have to be borne.

Mandatory laws and regulations cannot be violated. Customer requirements can be met as much as possible under the premise of affordable costs to improve competitiveness.

If there is a customer's request, the customer's request shall be followed.

Internal quality audit and management review records are kept for 3 years.

The minimum retention period is the approval of production parts, tooling records, contracts, and quality operation status in the current year plus more than 2 working years.

1.Regulatory requirements are the first and foremost: for example, some auto parts are subject to compulsory certification, and evidence needs to be retained in accordance with the relevant regulatory requirements of compulsory certification.

2.Quality records related to product compliance (such as design technical data, incoming inspection results and certificates, factory inspection records and verification records, etc.): product life +1 year.

In accordance with the law, regulations and customer requirements.

If there are requirements in laws and regulations, you must first meet the requirements of laws and regulations; If the customer has a request, it will be according to the customer's request.

Records of process approvals for products are generally retained for one year after the product is discontinued.

The relevant system performance certification records are generally kept for three years.

1. Sort out the facts and background.

Before writing a memo, you should sort out the factual parts first, and then make a summary of the sorted out facts. Once the facts have been sorted out, it's best to let the customer confirm it if there's time. Then, objectively state the legal facts and objectively describe the relevant legal background.

2. Identify legal issues.

Once the facts have been clarified, the problem should be sorted out. Be careful not to miss questions and grasp what is relevant and what is not. Once these issues have been sorted out, it is best to ask the customer to confirm them. Then, answer the questions the customer asks.

3. Study the law, analyze the problem, and propose solutions.

As the name suggests, a legal memorandum is about researching the law, analyzing the problem, and finally proposing a solution. Seriously deal with contradictions and inconsistencies between laws, administrative regulations, departmental rules, and local regulations. When conducting a legal analysis for a client, it is necessary to clearly point out to the client what is being done in practice and what risks may exist.

Shopping malls should think about service methods from the customer's standpoint, continuously improve the ability to serve customers, and improve customer satisfaction. Only innovative services can truly reflect the business characteristics of the shopping mall itself and improve market competitiveness.

Customers are the pursuers of value maximization, when purchasing goods, they often compare and analyze from the two aspects of value and cost, always hope to reduce the cost (time, mental and physical strength, etc.) to a minimum, and at the same time hope to get more practical benefits from it, and generally intuitively choose high-value, low-cost goods as the object of priority purchase, so that their needs can be met to the greatest extent.

In order to attract more potential customers, shopping malls must meet the needs of customers as the starting point, improve comprehensive service capabilities, increase the benefits needed by customers (improve product quality, improve service levels, etc.), reduce customer consumption costs (increase shopping convenience, optimize brand portfolio, reduce commodity **), so as to provide customers with more customer transfer value of goods, only in this way, in order to better attract customers and achieve customer retention.

When customers are satisfied, sales will be good; If the sales are good, the salary will be high; When the salary is high, life is nourished.

If you serve your own staff first, you will be able to serve your customers.

First of all, we must figure out the hearts of customers, provide the services that customers need, and then grasp the market and expand the strength. We must first serve the staff well, and finally provide customers with fast and efficient after-sales service, and the staff will serve the customers well, and the customers will come back to the mall. This is the service, secondly, the environment of the shopping mall, the quality of the goods, the grade and novelty, when serving customers, don't just think about their own sales and blow around, to think from a different angle, if you are a consumer, think more for consumers, and serve with heart.

I think we should start from open source and reduce expenditure: it is to start with the first business, communicate more with the first business, see if you can make the price discounted, or do some activities within the giveaway, you know, we have competition in the shopping mall, and at the same time, there is competition on the side of the business, maybe this **business** is relatively high, but others may be relatively low. (Suguo people).