The Samsung phone has a data connection on, but it still can t connect to the Internet

Dear Samsung users, it is recommended that you try the following steps: 1. Check whether the SIM card is enabled for GPRS Internet service or temporarily closed.

To use the mobile phone data Internet function, the ** card needs to activate the data data Internet service. You can contact the local network provider of **card** to open the data traffic Internet service. 2. Check whether the "Mobile Data" switch is turned on.

Slide your finger down on the top curtain of the screen, slide the shortcut bar to the left, and turn the "Mobile Data" dot green. 3. Reset the Internet access parameters. In standby mode, select Standby Screen - Applications - More Settings - Mobile Network - Tap the access point name - Menu - Reset to Default Settings - After the settings are completed, restart your phone to surf the Internet.

4. Please try to change to other ** cards 5. You can also try again in a different time period or network environment. 6. Back up your mobile phone data (**book, text message, **, etc.), restore the mobile phone to factory settings, if the fault persists, it is recommended that you send your mobile phone to the nearest Samsung service center for testing and repair, and the specific service center for inquiry can be visited.

Samsung knows that we will provide you with high-quality solutions and answer your questions attentively, and hope to get your satisfactory evaluation.

When I started using it, I was in the same situation as you, but then I found out how it turned on the 3G and 2G networks, which is to turn off the wifi and the network and then press a program that needs to connect to the network, and it will say that the network connection failed, and then go to the data network and wait for a while. If it doesn't work, turn off the wifi, turn on the data, and then restart it.

I'm having a problem. Resolved.

Try it: This test has solved the problem.

Focus. 1.Consult your carrier's manual service to ask if the mobile network is set up.

2.Press the bright data connection icon before entering airplane mode and then turning off airplane mode.

3.If it is not solved, go to the mobile phone settings - line network - move network - access point name (the problem is now blank page), and wait for the function key on the left side of the home button.

Menu key. Select Reset Default Settings, select a network connection point, and solve the data connection problem.

If you are in arrears, adjust the offline mode on your phone again, and then open the operation to see.

Is it a situation that has only appeared after using wifi for a while?

1. First check that your phone is using a wireless network.

Or data traffic.

2. If you only turn on the wifi and can't connect to the network, it means that the wifi signal is poor or not connected to a valid wifi, and you need to find a new wifi connection that can be used.

3. If you only turn on the data traffic and can't connect to the network, or the location signal of the mobile phone is too poor and you can't receive the data signal, you need to try it in another place; Either the mobile phone ** card is in arrears and the data traffic is forbidden to be used, then you need to pay the phone bill so that the traffic can be used normally.

4. If you turn on wifi and data at the same time, and the network can't be connected, you need to turn off wifi to try whether the data can be used, because when it is turned on at the same time, wifi takes precedence, and when wifi can't be used, it will show that you can't connect to the network.

5. If the mobile phone wifi is set**, then the access to some pages will be restricted, and it needs to be turned off**.

It could be a problem with the data connection settings, or it could be a problem with your carrier. Specifically, there are the following solutions.

1. Routine operation:

To use the mobile phone data Internet function, the ** card needs to activate the GPRS Internet service. You can contact the local network provider of **card to open the GPRS Internet orange chain shortage service.

2.Confirm that your phone data is turned on, and swipe down on the top curtain of the screen.

3.Swipe the taskbar at the top of the screen to the left and turn Mobile Data to green.

4.Under the Standby page, tap Applications.

5.Click Settings.

<>7.Select Mobile Network.

8.Select Access Point Name.

9.Click the [Menu] button at the bottom left and select [Reset to Default]. Once the settings are complete, restart your phone to surf the Internet.

2. Unconventional operations:

If you still cannot access the Internet after resetting the Internet access parameters, you can create an APN in one of the following ways:

1.Under the standby page, go to [Applications] - [Settings] - [More Settings] - [Mobile Network] - [Access Point Name] - press the [Menu] button at the bottom left - [New APN].

2.Enter the following information:

Name: Feel free to fill in;

APN: CMWAP (Mobile Card) UNIWAP (Unicom Card) 3GWAP (3G Card);

**：；Ports: 80;

Others do not need to be set.

3.Press the [Menu] button at the bottom left, and then click [Save].

Note: If none of the above operations can solve the problem of not being able to access the Internet, please try to change to another ** card, or you can try again in a different time period or in a circular network environment.

Considering that the network is congested due to the large number of Internet users at a certain time, it is recommended to change to another SIM card or try a different time period, and the state will rule out the network problem.

Due to system reasons, it is recommended to upgrade the Manual Track to the latest version.

If the system fails, it is recommended to back up the data in your phone and restore the machine to factory settings.

If the problem persists, it is recommended to bring the purchase invoice, repair card and machine to the Samsung service center for inspection.

Steps to reset the Internet parameters of the mobile phone].

1. Open the desktop of the phone and click Settings.

2. After entering the settings, click Connect.

3. Find the mobile network and click to enter.

4. Click on the name of the access point to enter.

5. Select a different network.

You can check from the following three aspects:Whether the relevant services are opened, whether the network signal is stable, and whether the mobile phone settings are correct.

It is recommended to call the customer service of the carrier of your card to confirm whether the service is open or whether it has been temporarily closed due to arrears. In some cases, the data traffic service will be temporarily shut down after the mobile phone is in arrears.

Whether the network signal is stable:It is recommended to check whether the mobile network signal is stable, and try to see if this is the case in other geographical locations.

Settings on the phone:

Make sure your phone data is turned on and swipe down on the top of the screen.

2.Swipe the taskbar at the top of the screen to the left and turn Mobile Data to green.

3.Under the Standby page, tap Applications.

4.Click Settings.

5.Select Mobile Network.

6.Select Access Point Name.

7.Click the [Menu] button at the bottom left and select [Reset to Default]. Once the settings are complete, restart your phone to surf the Internet.

If you are still unable to access the Internet after resetting the Internet access parameters, you can create an APN

If the mobile phone cannot access the Internet normally, you can troubleshoot according to the following conditions:

Situation 1] The contact between the SIM card and the metal contacts of the mobile phone is insufficient, and the SIM card can be reinserted.

Situation 2] If the SIM card is damaged or there is a problem with the mobile phone, you can change the phone to test whether it is the SIM card or the mobile phone is faulty.

Situation 3] The current location is a signal blind zone or suddenly no signal, you can change places to test and pay attention to whether the mobile phone signal of other users around you is normal.

Situation 4] If the mobile phone card is in arrears or is shut down, you can pay off the arrears and turn it on.

Situation 5] The service is suspended due to abnormal use of the number, such as the number being used for illegal or illegal activities.

Situation 6] Roaming in Taiwan, Hong Kong, Macao or abroad can only be used after enabling Taiwan, Hong Kong and Macao roaming and international roaming.

Situation 7] If the total traffic generated by the Internet reaches the ** traffic cap value in the current month, the system will automatically turn off the Internet access function, or limit the speed of the network, and the network will be automatically restored in the next month, which shall be subject to your ** traffic cap rules.

If your mobile phone cannot access the Internet normally, please check the following conditions:

1. If you don't restart your phone after upgrading to 4G**, you won't be able to use the Internet function normally;

2. Confirm whether there is a network, it is recommended that you can use it in a place with a strong signal;

3. Check whether there is still a phone bill in the account, if the balance is insufficient, you need to recharge before you can use it;

4. After 3-5 minutes of power off, restart the phone and try again;

5. Check whether the USIM card is inserted, if it has been inserted but still cannot be used, it is recommended that you go to the business hall to check whether the USIM card is faulty, or replace the card for testing;

6. If the traffic usage reaches the cap value in the current month, the network will be automatically shut down, it is recommended that you pay attention to the SMS reminder of China Unicom or inquire about the **product description.

1.Confirm that your phone data is turned on, and swipe down on the top curtain of the screen.

2.Swipe the taskbar at the top of the screen to the left and turn Mobile Data to green.

3.Under the Standby page, tap Applications.

4.Click Settings.

6.Select Mobile Network.

7.Select Access Point Name.

8.Click the [Menu] button at the bottom left and select [Reset to Default]. Once the settings are complete, restart your phone to surf the Internet.

There can be a signal problem.,Like I use a telecom card, this problem occasionally occurs.,Why don't you just shut down and restart it.。

Hello: According to your description, since you did not provide a specific model, it is recommended that you try it as follows:

1.It is recommended that you turn on the mobile data function through the drop-down box on the top curtain of your mobile phone.

4.After restarting the mobile phone through the above methods, check whether you can access the Internet, if you still cannot access the Internet, we recommend that you create a new Internet access parameter.

2) APN: CMWAP (Mobile Card) UNIWAP (Unicom Card) 3)**:.

4) Port: 80

You don't need to set up the rest, then press the menu key - Save, and finally you can see your new project in the name of the access point, select and restart the phone to try.

1. Check whether the data traffic of the mobile phone is turned on, if the data traffic has been turned on and cannot be used, you can turn off the mobile data again and turn it on again; 2. If the data traffic has been turned on and you still can't connect to the network, you can call ** to consult customer service to determine whether the card is in arrears; 3. If the data is still not connected to the Internet, do a comparative test, try to put the card into another mobile phone, or try to use someone else's corresponding card to put it into your own mobile phone, if someone else's card can be used on your own mobile phone, then there is a problem with the mobile phone card, you can go to the business hall to change the card; 4. If there is a problem in this regard, you can determine whether the mobile phone is activated for the data flow of the current card, and you can enter the SIM card management through the settings and make specific settings; 5. If you confirm that it is not a problem with the mobile phone card, you can restart the mobile phone, back up the data at the same time, and then restore the factory settings to solve the problem.