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Hello! Note that the focus is on assistance. In the work of assisting the supervisor, it is necessary to fully provide the necessary assistance to the supervisor.
Prepare a report of the data discrepancies that the supervisor needs, preferably for an initial analysis. If there is an abnormality at work, the supervisor should remind him appropriately. The requirements and orders of the supervisor should be conveyed to the next level in a timely manner, and the demands of the next level should also be reported to the supervisor in a timely manner.
Take the initiative to communicate with the supervisor about the work requirements, and timely feedback on the progress of the delivered tasks.
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With a team, you have to ask yourself, why do people follow you?
Lead the team to do these 8 things:1. Give people fish: give employees money to support their families.
2. Teach people to fish: teach employees how to do things and ideas.
3. Teach people to desire: stimulate the desire of employees to make progress, and let employees set their own goals.
4. Teach people to be entertained: bring happiness to work and let employees get happiness.
5. Teach people to be foolish: Tell the team to do things solidly, steadily, wisely, and foolishly, and not to take shortcuts and opportunistic shortcuts.
6. Teach people to meet: give the creative team the opportunity to grow, learn and develop, and achieve life.
7. Bestow reputation: Help team members to gain spiritual praise, fight to become more valuable people, and glorify their ancestors.
8. Teach people to the universe: rise to the soul level, have an epiphany of the wisdom of the universe, and enjoy life without confusion.
Managing the Heart Sutra:First-class managers: If you don't do it yourself, your subordinates will be happy. Dry;
Second-rate managers: don't do it yourself, and your subordinates work hard;
Third-rate managers: don't do it yourself, and your subordinates take the initiative to do it;
Fourth-rate managers: do it yourself, and your subordinates follow suit;
Fifth-rate managers: do it yourself, subordinates have nothing to do;
Last-rate managers: Do it yourself, and your subordinates will do it.
[Nine-stage manager cultivation].Paragraph 1: Lead by example and be a role model.
The second paragraph: help subordinates, selfless dedication.
Three paragraphs: educate subordinates and set an example for others.
Four stages: Establish rules and build teams.
Five paragraphs: efficient motivation, leadership thinking.
Sixth: overall planning and scientific management.
Seven paragraphs: strategize and win a thousand miles.
Eight paragraphs: the mechanism is inspiring, and the culture is cohesive.
Nine paragraphs: organization wins, forever.
What is Talent Development? Dare to give employees the opportunity to do things, but also give employees the opportunity to make mistakes, this is to cultivate talents!
1. What is talent? If you do something, you can suffer losses, and if you take responsibility, you are a talent!
2. What is leadership? Guiding the direction, giving the method, and gathering people's hearts is the leader!
3. What is the mission? Surviving is for the cause, and being able to use your life is the mission!
How to retain talent?
Employees must be given 4 opportunities: the opportunity to do things, the opportunity to make money, the opportunity to grow, and the opportunity to develop!
Employees must have 4 feelings: a sense of purpose, a sense of security, a sense of belonging, and a sense of achievement!
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1. Strengthen the grooming of employees.
The front desk serves as the window of the hotel and is the first impression the hotel gives to the guests. We should maintain our best professional image, smiling, full of energy, professional light makeup, uniform dress, with our most beautiful side to greet guests, so that every guest into the hotel Dushi Foundation will experience our sincerity, enthusiasm, and truly feel at home.
2. Strengthen job skills training, improve the skill level of employees, and improve service quality.
The front desk is an important job position in the hotel, which is mainly responsible for a series of tasks centered on the actual sales of hotel rooms. For example, some more practical work such as check-in, check-out and checkout for guests, while the front desk is also a comprehensive department of hotel business activities and guest service, which plays an extremely important role.
3. Pay attention to the ideological dynamics of employees.
During the Spring Festival every year, outstanding employees ignore our retention and fly away; Potential employees ignore our expectations and quietly leave; Even the employees who focus on training do not care about our trust and leave, leaving us with endless chagrin and sighs. Whether it's the nature of the job or the salary, the internal factors that affect employee turnover are diverse. The resignation of employees seriously affects the service quality of the hotel and the work of the post.
The quality of coordination will be greatly affected in the work. The front desk position is the central department of the whole hotel, it has a close working relationship with the catering, sales, guest round room and other departments, such as problems, can take the initiative to coordinate with the department to solve the problem, to avoid the deterioration of things, because everyone's common purpose is for the hotel, not to solve and deal with the hotel will have a certain negative impact.
The competition in the hotel industry is becoming more and more fierce, so we should pay more attention to details and do small things well. In the next work, I will devote more patience and care to assist the department to do a good job in the daily management of the front desk.
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The atmosphere of the team directly affects the performance of the company's operation, and a good working atmosphere can deliver more efficient and high-quality performance to the enterprise. It is one of the key points of enterprise management.
There are the following basic measures to establish a teamwork atmosphere:
1. Organize ice-breaking training, which is commonly known as field development. Choose a suitable time to tell everyone before the completion of a task that after the high-quality completion of the task, the company will organize everyone to expand in the field, enhance team cohesion, and relieve the tense working state.
2. The grouping within the team and the team competition mechanism ensure reasonable competition, mobilize the enthusiasm of the team, and increase the team's hard work and enterprising ability.
3. Establish a final elimination system or sewage cleaning system. Regularly criticize and educate employees who affect the team, have low work efficiency, and lack of self-awareness, and if they can't be corrected, the team should be cleared as soon as possible to ensure the purity of the team.
4. In the process of team building, try to choose talents with complementary advantages, and talents with the same skills or similar skills are not easy to exceed 2 people. Only by making the best use of their talents, and each person has their own talents, can the team be stronger, complement each other's advantages, and make the team more synergistic.
5. Always set benchmarks and models. Personnel who have a positive work performance and have an important impact on the team atmosphere should be affirmed in a timely manner, and given certain promotions and rewards, and at the same time set a benchmark. Move the team towards a healthy development.
6. When the time is ripe, you can consider establishing a performance management system to reward the good and punish the poor, standardize the team incentive, and promote the development and progress of the team.
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1. Value advocacy: When you want to establish a teamwork atmosphere, you must first carry out value advocacy, and the common way of advocacy is to positively guide the behavioral standards that everyone should follow through methods such as "family rules", "systems", and "values";
2. Set a benchmark: After publicity, we should pay more attention to various cases in daily work that are in line with teamwork, find and collect these cases, package and disseminate them, and give certain material or spiritual rewards to the parties to encourage this behavior;
3. Strengthen publicity: increase publicity, and continue to publicize cases through storytelling on various occasions such as newcomers and regular communication meetings to deepen the impression. And then form the desired working atmosphere.
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1.Respect personal interests and achievements2Synergy 3Mutual trust, mutual tolerance, mutual complementation, and mutual tolerance.
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This depends on the personal charm of the supervisor, and if there is a leader who leads by example, the natural working atmosphere is good. And the opposite is true.
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Build a family. Divide the family to compete for the excellent collective.
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Piety, infinite devotion to the director.
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The limited leadership level should set an example, you can engage in team activities, send out team benefits, enhance team identity, and then constantly emphasize the update of team goals, do a good job in team positioning, in short, there are goals, benefits, and vitality.
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