What should I do if I buy something online and later find out that it is a fake? How can I assert my

Updated on society 2024-03-21
20 answers
  1. Anonymous users2024-02-07

    I bought it there.

  2. Anonymous users2024-02-06

    If you buy counterfeit products online, as long as it is a regular **, you should be able to complain. I'm afraid that what you buy on the informal ** may not be easy to do. The average ** sells stuff.

    There is customer service, reflect your situation to the customer service, and the customer service will truthfully solve the problems you raise. Because of selling fakes, their reputation will also be damaged to a certain extent, so it is impossible for him to smash his own brand like this.

  3. Anonymous users2024-02-05

    OK. We need to do it before we buy. Most of the online support, return, buy fakes, not only to return, but also to correctly protect their legitimate rights and interests, report! Hope to adopt.

  4. Anonymous users2024-02-04

    How to protect your rights and interests when you buy fakes online! Personally, I think the first thing to keep the evidence is to keep the chat records with the merchant, as well as the relevant vouchers of the fake, and then contact the merchant to see whether it is processed in the form of compensation or return, if the merchant does not follow, you can go to the transaction ** to complain and report, or call 12315 for consumer reporting! So the above is how to protect your rights and interests when you buy fakes, I hope it can help you, I hope to adopt, thank you.

  5. Anonymous users2024-02-03

    If you want to protect your rights and interests of fakes bought online, you must first contact customer service to see how to solve it on the customer service side, if they ignore it, you can go directly to the ** platform, they have a special agency to deal with such things.

  6. Anonymous users2024-02-02

    How to protect your rights and interests when you buy fakes online! Now there are only a few big online platforms, such as JD.com**, or Pinduoduo, if you buy fakes, on the one hand, you will complain to the customer service of these platforms.

    In addition, you can file a complaint with the business administration, for example, by calling 12315. Of course, you have to provide enough evidence to prove that what you buy is a fake. However, the cost of this protection is generally relatively high, and the effect is not significant.

  7. Anonymous users2024-02-01

    If you buy a fake online after the dimension.

  8. Anonymous users2024-01-31

    If it is a shoddy product, it is easier to do, take the receipt and go directly to the merchant, if they do not compensate then find 12315 to complain, there will be a result soon, but they will let you go to the appraisal department to do the identification, come back to reimburse you for lost work expenses and fares, and then double the compensation for your shopping losses.

    If it is a counterfeit product, it is more troublesome, because usually many product manufacturers will ask you to buy 10 copies of the same product and send it to their special inspection location for inspection, like some product manufacturers are not local, you have to send it to his production place, anyway, the delay time, waste of money and energy can be imagined.

  9. Anonymous users2024-01-30

    First of all, you can communicate with the customer service, so that the customer service can reasonably explain their own things, and secondly, if the customer service has no way to solve this problem perfectly, then you can appeal to the ** customer service for after-sales service communication, if it doesn't work, you can pass the ****.

  10. Anonymous users2024-01-29

    First of all, you need to collect evidence of your purchase, such as invoices, as well as chat records with customer service. And then you can. Negotiate with them, and if they don't agree to exchange or return the goods, you can go to the consumer association to report to them.

  11. Anonymous users2024-01-28

    If you buy a fake online. First of all, you have to contact the owner as soon as possible. Communicate with him for return processing.

    Then drink again. Customer service on the online platform. Go complain.

    If these two paths don't work, then you are. I can only go to the 12315 Consumer Association to complain.

  12. Anonymous users2024-01-27

    On the Internet, for example, what **, Jingdong, they all have professional customer service, and third-party complaints, depending on what platform you bought something, and rights protection is very, very simple, will not let me and our consumers be deceived in the end Our consumers' money is not easy to come by, uh, the official will not see that we will help us defend our rights if we continue like this.

  13. Anonymous users2024-01-26

    Hello, if you just bought a fake on the Internet, you want to defend your rights and send it is generally not so troublesome, because now there will be official customer service, and then you can directly complain, you can go back to buy or sell that unconditional return.

  14. Anonymous users2024-01-25

    If we buy a fake on the Internet, then we can go to the customer service ** or directly contact the other party's customer service, and even we can go to the consumer association to complain, these are our ways to protect our rights and interests.

  15. Anonymous users2024-01-24

    If you buy a fake online, you can directly find the merchant to return the goods, because there is a 7-day no reason to return the goods, as long as the buyer does not meet the requirements of the return and exchange, the seller must allow the buyer to return the goods, if the merchant does not give you a return, you can complain to the customer service of the ** network, or through the ** rights protection, you can also complain to the 315 Consumer Association to protect your rights and interests.

  16. Anonymous users2024-01-23

    If you buy a fake product online, pay attention to save the evidence, and immediately contact the customer service staff to explain the situation, put forward your own requirements, or return, refund, or exchange. I have encountered this situation before, and the matter was handled quite satisfactorily, and the merchant immediately agreed to a refund. We must protect our own rights and interests, and we must not let fakes harm others!

  17. Anonymous users2024-01-22

    Buy fakes online. How to protect your rights and interests, then return the goods within seven days, or contact customer service directly. Customer service has a commitment. All of the above have been done as promised. That way you won't lose!

  18. Anonymous users2024-01-21

    Find the platform customer service, the customer service will help you solve it, return the goods, and some will even pay for it, and the fake one will pay ten and so on.

  19. Anonymous users2024-01-20

    If you buy a fake online, you can go to the platform we are looking for to find their customer service to give them feedback, if they ignore it, then go to ** or some JD customer service to tell them this problem, and then take a picture of our evidence appraisal or something. We can also report them through 315 anti-counterfeiting. Otherwise, if it is particularly huge, you can call the police to report them for counterfeiting.

  20. Anonymous users2024-01-19

    The methods of protecting rights after buying counterfeit goods online are as follows:

    1. Issue a chat record of the seller admitting that he has sold fakes;

    2. The official certificate of authenticity and authenticity issued by the brand owner and manufacturer;

    3. The quality inspection report issued by the quality inspection department;

    4. Administrative punishment decision issued by the industrial and commercial department.

    The consumer placed an order to purchase the goods and had paid for the goods, but the merchant claimed that the consumer's order had not been confirmed, the contract had not been established, and the consumer had no right to demand delivery. In such a case, the court shall make a comprehensive decision based on the details of the case.

    For example, when consumers place an order, the options provided by the merchant have clear provisions on the model, color, size, quantity, performance and other details of the product. In this case, if the consumer's request for order and payment for the goods are confirmed by the system to be valid, the contract is established and the seller is required to fulfill the obligation to provide the goods.

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