Why did Bank of China s personal online banking connection fail?

If you have already set up Mobile Banking.

If you have not opened mobile banking, please first activate the mobile banking function through online banking - personal settings - mobile banking or through the self-service registration function of the mobile banking client.

The above content is for your reference, and the actual business regulations shall prevail.

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Bank of China has canceled the ** self-service association function, if you need to link the account to the online banking of Bank of China, if the user has opened mobile banking, then you can self-service association through mobile banking - account management, if you do not open mobile banking, then you need to open the closing function through online banking - personal settings - mobile banking or open mobile banking through the self-service registration function of the mobile banking client to open mobile banking. If the linked account in the "Linked Account Error" is the mobile phone code or email address of the Alipay account, you need to check whether the reserved information in Alipay and the information filled in the online banking are consistent.

The mobile terminal of the mobile phone series is an iPhone or Android smartphone, the iOS system version is required or above, the Android operation system version is required above, and the Bank of China APP version is required.

Extended Materials. Also note:

Paper certificates of deposit issued over the counter do not support e-banking for the time being;

Non-second-generation ID cards such as Hong Kong and Macao Permit cannot be self-linked accounts, because face authentication is required when linking accounts, so in such cases, you need to go to the counter of BOC to handle account linkage business.

A bank-linked account refers to a bank card account that is linked to two or more bank card accounts with the same ID card of the user. Users can link several accounts to use by linking accounts, and multiple accounts can automatically transfer money to each other. If the user has an outstanding credit card debt, as long as the bank linked account is linked, then multiple linked accounts can repay the money to the credit card before the credit card repayment date expires.

And Alipay must be associated with a bank card before it can be withdrawn. Therefore, if you only make online purchases through Alipay, then you do not need to link a bank card.

Family Linked Account Services.

Individuals can authorize their bank cards, current accounts, fixed accounts, passbook debts, etc., to their family members, and their family members can check account balances, current account transaction details, income and expenditure statements and other information through online banking;

And with the authorization of other family members, individuals can also view the consolidated income and expenditure statement and consolidated balance sheet of the whole family, so as to achieve effective monitoring of the petty money account of minor children and the intensive management mode of family finances. Individuals can also establish automatic fund transfer relationships with their families such as regular fixed fund transfer, excess balance fund remittance and balance replenishment fund remittance according to the needs of fund management, so as to realize the flexible scheduling and centralized management of funds between family members. Partner Linked Account Service.

Individuals can authorize their bank cards, current accounts, and regular accounts opened in the bank to partners or friends, and allow them to inquire about the account balance and current account transaction details through online banking, so as to realize the joint supervision of the account funds of joint investment or partnership entrepreneurship.

Individuals can also establish automatic fund transfer relationships such as regular and regular fixed fund remittance and excess balance fund remittance with partners or friends as needed, so as to achieve the purpose of flexible scheduling and centralized management of funds between partners and friends.

At present, BOC Personal Mobile Banking only supports the association of the card in your name and the status is normal, if you confirm that it is your card and the status is normal, you can contact the customer service of Bank of China **95566 to manually consult.

The above content is for your reference, and the actual business regulations shall prevail.

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"Invalid username or password" when logging in should be considered from two scenarios:

1.You confirm that your username and password are correct, then:

1) The username and password are case-sensitive, so please make sure that you have entered the correct username and password.

2) When you enter the first digit of the password, you need to see if the * sign is displayed in the input box of the password, if the * sign is not displayed, you need to press the backspace key several times to clear the password input box, and then re-enter the first digit of the password.

3) If the above is no problem, or prompt "user name or password is invalid", please open the notepad in the computer after entering the password, re-enter the password in the notepad, to see if the display is the correct password, if the displayed password is inconsistent with the input (such as the uppercase and lowercase letters are displayed abnormally, the numeric keys of the keypad can not be entered), it may be that there is a conflict between the security control and your computer, and you need to enter the **customer service manual service or call 95566 to feedback this problem, Provide information such as the version of the operating system and the version of the browser so that the security control vendor can analyze and solve the problem.

2.If you're not sure if your username or password is correct, then:

1) You can retrieve it through the "Retrieve Username and Password" function on the online banking login page. The specific steps are as follows:

Step 2: On the "Verify Identity" page, enter: "Bank Card Number, Withdrawal Password (only used when the entered bank card number is a debit card), Credit Card** Query Password (only used when the entered bank card number is a credit card), ID type, ID number, verification code", and click "Next";

Step 3: The system will display some online banking usernames, confirm that they are correct, and click "Reset Password".

Step 4: On the "Reset Password" page, enter "New Password", "Please Enter Password Again" (the second entry of the new password), select the security tool (including: mobile phone transaction code + hardware binding, digital security certificate, dynamic password + mobile phone transaction code), enter the corresponding security tool password, and click "Next".

Step 5: Click "Login Directly" on the "Completion" page to log in to Online Banking.

2) You bring any passbook or bank card associated with online banking and the valid ID card issued to any Bank of China branch in China to retrieve your username and password.

The above content is for your reference, and the actual business regulations shall prevail.

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The reason for the failure of the personal mobile banking account connection of Bank of China is that the personal mobile banking of Bank of China currently only supports customers to associate the card in their name and the status is normal, if you confirm that it is your own card and the status is normal, you can contact the customer service of Bank of China **95566 to transfer to manual consultation.

The above content is for your reference, and the actual business regulations shall prevail.

Handle related business.