The vivo X3 suddenly went silent

We recommend that you try the following steps:

1. Press the volume plus button to turn up the sound;

2. Pull up the shortcut bar, and try again after one-click acceleration;

3. Go to the phone settings - turn off the silent mode in the sound, and set the phone to ring;

5. Restart the phone to see if it is restored;

Hello, sorry for the inconvenience, please forgive me!

Please ask if your phone is the latest version, you can check the update immediately in the phone settings - general (more settings) - system upgrade - check the update immediately, if there is an upgraded version, then it is recommended that you upgrade to try it;

If it is already the latest version, you can use vivo assistant to back up the important data on your phone, and then go to Settings - General - Restore factory settings - clear all data and then use, clear all data will lose the software, contacts, ** and other files on the phone! Vivo Assistant** address.

If these problems still occur, you can wait for the later upgrade to solve them, or go to the after-sales service center to detect the specific problem.

1. Press the volume plus button to turn up the sound;

2. If you have connected a Bluetooth headset or wired headset, please disconnect it and try again;

3. Close the background running software and try again;

4. Go to the mobile phone settings - turn off the silent mode in Sound and vibration, and set the mobile phone to ring mode; Enter Do Not Disturb mode and turn off "Manual Start, Timed Start";

6. If the mobile phone is damaged, liquid or ash is put into the outside, which may affect the sound, please bring the mobile phone to the customer service center for testing;

7. Please make sure that the location of the external sound hole is not blocked or blocked, such as protective shell, dirt, etc. If the sound outlet hole is blocked, you can try to clean it or bring your mobile phone to the customer service center to clean it;

8. Restart your phone;

10. If the above methods fail to help recover, the customer service center needs to be tested and processed (customer service center address: enter vivo official website vivo**app--my--service outlets, after-sales outlets--select provinces and cities to query the address of the customer service center).

1. If there is no hunger sound on the speaker, please check the following methods:

1. Press the volume plus button to turn up the sound;

2. If you have connected a Bluetooth headset or wired headset, please disconnect it and try again;

3. Close the background running software and try again;

4. Bring up the control center, turn off silent mode, Do Not Disturb mode, and focus mode;

6. If the fuselage is damaged, liquid or ash may be affected, please go to the vivo customer service center for testing;

7. Please make sure the speaker is not blocked or blocked, such as protective case, dirt, etc. If there is a blockage, you can try to clean it up or go to the vivo customer service center to clean it up;

8. Restart the device;

Backup: Go to Cloud Service - Device Cloud Backup - Backup Data Type - System Data - Return - Back to Backup Now to back up some system settings and desktop layout;

Cloud service--Data synchronization--Turn on WLAN, Bluetooth, etc. to synchronize data to cloud service.

Note: This operation will not delete files or software, it will cancel the password and restore all settings, including: set wallpaper, unlock style, wifi, default open program, etc.

If the above methods fail to help recover, the customer service center needs to be tested and processed (customer service center address: enter vivo official website vivo**app--my--service outlets, after-sales outlets--select provinces and cities to query the address of the customer service center).

Note: In order to save valuable time, it is recommended that you call the service center in advance** to confirm the service center business hours, whether the spare parts inventory is sufficient, etc.

Second, if the mobile phone earpiece suddenly has no sound:

1. If there is a third-party protective film, please confirm whether the film glue flows into the micro-slit of the earpiece, and it is recommended to go to the vivo customer service center to paste the official protective film;

2. When using the handset to answer**, you can press the volume up button to turn up the call volume.

3. If the mobile phone is connected to a Bluetooth device, the sound will be broadcast from the Bluetooth device, such as: Bluetooth headset, car Bluetooth, etc., you can enter Settings - (Other Networks and Connections) - Bluetooth, and check it after turning off the Bluetooth function.

4. Please pay attention to observe whether the protective shell and protective film have a sound hole that blocks the earpiece, if the sound hole has a plug and blind key plug, you can try to clean it up or go to the customer service center to clean up the guess.

5. If the signal in your location is not good, it will affect the call quality, it is recommended to go to an area with a good signal for call testing.

6. Compare the call with different contacts, if there is an abnormality in a certain number, it may be the reason of the other party's mobile phone or network.

If the above methods cannot be solved, please back up your mobile phone data in advance, and bring your mobile phone and purchase voucher to the vivo customer service center for testing.

1. Press the volume plus button to turn up the sound;

2. If you have connected a Bluetooth headset or wired headset, please disconnect it and try again;

3. Close the background running software and try again;

4. Bring up the control center, turn off silent mode, Do Not Disturb mode, and focus mode;

5. If the fuselage is damaged, liquid or ash may be affected, please go to the vivo customer service center for testing;

6. Back up your data, go to Settings - System Management - Backup & Reset - Restore all settings, and follow the on-screen prompts.

Note: Restoring all settings will not delete any data or ** files, only all settings of the phone will be restored and scattered, some third-party application accounts need to be re-logged in, please confirm that it does not affect the software to make Shenyuan use before operating.

If the above methods fail to help recover, the customer service center needs to be tested and processed (customer service center address: enter vivo official website vivo business tour side state city app - my - service outlets after-sales outlets - select the province and city to query the address of the customer service center).