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It is suitable for the actual management and use of a single store and a small supermarket.
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SupermarketRules and regulationsThe 10 simple and straightforward ones are as follows:
1. Obey the assignment of the leader, accept the task without discounting it, and strive to complete the work assigned.
2. Abide by labor discipline, commute to and from work on time, and eat meals for students and faculty on time.
3. The staff shall wear work clothes during working hours, shall not smoke during work, and shall not let unrelated personnel enter the supermarket. Earnestly do a good job in fire prevention, electricity prevention, explosion prevention, and poison prevention.
4. Strive to improve the stir-fry technique, and try not to repeat the meat dishes within a week. To control the number of cooked dishes, do not ** alternate dishes. Timely forecast of recipes every week.
5. Conscientiously implement the dining rules, care about the collective, and adhere to the principle of special principles, so that all bowls and plates used in the supermarket are not borrowed.
6. Do a good job of boiling water for students, ensure the cleanliness of the warm bucket, and keep the warm bucket and bottom frame at the end of the semester.
7. Strive to do a good job in supermarket sanitation and environmental sanitation in front of the supermarket, so that a small cleaning a day, a big month.
Sweep. It is necessary to comply with the health convention, do a good job of detoxifying cooking utensils such as dishes and chopsticks, and soak the dishes and barrels in boiling water once a day.
8. Save water.
Electricity, coal, firewood, hail to manage the existing property of the supermarket, if there is any loss, the cause should be found and the responsibility should be investigated.
9. Do not transfer any supermarket items, do not do private work during working hours, and deduct 50 yuan each time once found.
10. Comrades should unite with each other, work without worry, and achieve a clear division of labor and mutual cooperation.
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Do not be late, do not leave early, make up for the missing goods in time, change the price tag, have a good attitude towards customer service, and be familiar with the goods.
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1. Do a good job and serve guests actively, actively, enthusiastically and thoughtfully.
2. Strictly implement the price policy and clearly mark the price. Check the label on a daily basis for consistency with the goods. Useless sticky notes are hidden or removed.
3. Honesty and trustworthiness, quality and quantity, not harmful to health. Honesty and trustworthiness not only refers to the treatment of customers, but also to the owners of trustworthiness, employees using supermarket materials must be paid to inform the owner before use, the supermarket due to the purchase of gifts received by the supermarket will be owned by the supermarket, no one shall embezzle it for themselves. In particular, tobacco and alcohol are valuable commodities, no one is allowed to use them privately, please all employees cherish their own character, respect the virtue of the owner, and continue to trust each other.
Fourth, abide by discipline, do not be absent from work, do not be late, do not leave early, and do not leave their posts without permission.
In addition to the agreed rest days, employees will be deducted 100 yuan per day for absenteeism, 30 yuan per person per day for more than 30 minutes of rest time, and 50 yuan for each time the rest time is overtimed for 1 hour.
Please consciously abide by the incumbents, declare the illegal items by themselves, and do not have luck and deceive themselves. It is even less advisable to blame others for ignoring one's own violations. It is hoped that the incumbents will be self-disciplined and manage themselves.
Fifth, the goods should be sorted out in a timely manner to keep the display neat and beautiful.
6. Accept supervision and listen to opinions with an open mind. Employees assist each other, supervise each other, provide clues to violations will be cash, and the improvement opinions should be listened to with an open mind and digested correctly.
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Enterprise management system:
Enterprise management system:The modern enterprise management system is the institutional arrangement of the enterprise management system for the management activities of the enterprise, including the company's business objectives and concepts, the company's goals and strategies, the company's management organization and the provisions of the activities of various business functional areas.
Importance:
The formulation of rules and regulations by enterprises in accordance with the law is the internal "legislation" of enterprises, and is one of the important ways for enterprises to standardize their operation and exercise human rights. Enterprises should make the best use of and exercise this right granted by law.
The effect of successful enterprise multi-system is to make the enterprise operate smoothly, smoothly and efficiently, and can basically prevent problems before they occur, so that enterprises can surrender without a fight, and when they have to war, they can also make enterprises prepare for the battle and win.
Fan Wen:
In order to adapt to the company's all-round standardized modern scientific management and ensure the steady development of the company in the market competition, combined with the actual situation and requirements of the company, take the scientific management method of proceduralization, standardization and standardization.
1. Abide by professional ethics, take the initiative, be enthusiastic and thoughtful to serve customers. Treat every customer equally, be honest and undeceiving, and not judge people by their appearance.
2. When going to work, you must wear the work clothes stipulated by the company, and those who wear hail as a card, and those who do not wear work clothes or do not wear a work card are not allowed to enter the store.
3. Abide by and implement the company's attendance system, and do not be late or leave early when going to work. There will be no penalty for being late for less than 10 minutes and no more than 3 times per month. After exceeding, 1 yuan will be deducted for each minute, and so on, and at the same time, the full attendance bonus of the month will be deducted, and more than half an hour will be treated as absenteeism.
4. When going to work, it is not allowed to bring breakfast or other food into the store to eat, it is not allowed to punch the time card first and then go out to eat breakfast, lunch or dinner, and it is not allowed to bring bags and other items from the staff channel into the store.
5. It is not allowed to go to the post during working hours, chat with each other, make loud noises in the store, brag and laugh with friends and relatives within the scope of their jurisdiction, and are not allowed to pick up private stare at people during working hours.
6. When serving customers, they must be smiling, warm and thoughtful, not allowed to talk back to customers, not expressionless, and indifferent.
7. In the process of going to work, employees are not allowed to quarrel, fight and other behaviors that damage the image of the store, and the company will dismiss the offender and cancel all wages and subsidies for the month.
8. When going to work, you must stand to serve, and you are not allowed to hold your shoulders with your hands, put your hands in your pants, cross your waist with your hands, and do not lean your back against the shelves.
9. The staff of each counter must be familiar with the situation of their respective counter products, and take the initiative to introduce the performance, characteristics, origin, use, specifications, dates and other commodity conditions of the goods to customers.
10. When the customer can't buy the product, he should apologize to the customer and give a suggestion, the language of which is "I'm sorry that I happened to be out of stock now, so I let you run in vain, do you want to buy another brand and try it first"? or "Do you want to leave your ** and name, and notify you as soon as the new goods arrive", etc.
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Supermarket store management system.
1. Commodity layout, display and sales.
Display of general merchandise.
1) Clear classification;
2)**Sort from highest to lowest;
3) ** The product is placed near the main channel;
4) The display surface is unified and neat;
5) Heavy and fragile goods should be placed in the lower layer as much as possible.
Arrangement of novelty goods.
1) The whole shelf or several pallets are arranged with the same ** commodity;
2) Cross-arrangement of goods;
3) Exhibitions and sales of exclusive goods for several weeks in a row.
Head-of-shelf product arrangement.
1) Commodities with a large sales volume;
2) novelty goods;
3) sales of goods that are on the rise;
4) Seasonal items.
In-store merchandise replenishment.
1) Move the goods on fewer pallets to more pallets;
2) If a commodity is sold out quickly and the inventory is not much, other commodities will be arranged;
3) Popular products should be displayed as soon as possible after receipt;
4) Manpower and time should be saved as much as possible.
Storefront finishing. 1) Ensure that the store is clean, tidy and clear at all times;
2) Know which products are sold in large quantities and which are out of stock;
3) Which goods need to be added or transferred;
4) Throw away the empty box and level the surface of the goods one layer (first-in, first-out principle);
5) Collection of misplaced goods.
6) The computer inventory of the product is shown as a negative number, but the product is still sold in the store;
7) There is no sales report for the product.
Breakage control. 1) Do not throw the goods in the garbage heap or press under the pallet;
2) Disposal of goods must be approved by the management staff;
3) Strictly implement the operation process (acceptance, display, temperature, insurance).
Return to the supplier.
1) If the goods are unsalable or out of season, the supplier shall agree to return the relevant goods;
2) Procedure: 1) The returned goods are sent to the claims office; 2) The floor personnel will withdraw the relevant goods.
Relevant standards. 1) The standard for the use of the pallet: 1) There shall be no damaged pallet on the storefront; 2) The beam is sturdy and does not break and shake; 3) Keep it clean and do not place the pallet standing or standing on the pallet.
2) The standard of the shelf head: 1) 60 of the shelf head is arranged with novelty goods, and 40 is arranged with a large number of best-selling Shangguan; 2) Similar goods should not be placed on adjacent shelves; 3) Keep plump and tidy at all times.
3) Cleaning standards: 1) All sales areas should be kept clean, and there should be no dust, garbage and other broken things at all times; 2) All shelves and goods must not be dusty.
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You have to see what kind of management system is, if it is not clear, it will be difficult for others to help you. It is recommended that you take a look at more information about management on the Internet, or buy books on ISO to read.
Haven't heard of it, which way is it used?
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