What should I do if my broadband TV can t connect to the server?

Report the problem to the operator's customer service and let the maintenance personnel check and deal with it.

Failed to connect to the server, try again later, if it still fails, call customer service** for consultation.

Possible causes. 1. The address of the EPG homepage has not passed the validity test;

2. The domain name resolution for the EPG homepage address failed;

3. Failed to retry the connection to the EPG home page address multiple times, and the connection to it could not be established.

2. Manually modify the address of the active authentication server;

Due to the set-top box version, here is an introduction to the current Hunan upgraded set-top box modification authentication server method:

Go to the set-top box configuration page, go to Basic Settings, Network Connection, Access Mode, and Service Settings.

Cause 2: The network is not connected or the configuration is incorrect, and the network is not connected, resulting in the inability to connect to the authentication server.

Solution: 1. Check whether the network cable is normal, and replace the network cable to ensure that the hardware connection is normal;

2. Check whether the network parameters in the access mode are correct to ensure that the network access is correct;

3. If the user accesses in PPPoE mode, he can check the network information in the set-top box configuration interface to see whether the set-top box has obtained the public IP;

4. Check whether there is a firewall on the user's LAN and ensure that the firewall is open to port 8080; (This situation generally occurs in the office network or through the local area network of the ** server).

1. The wired connection needs to be matched, router, network cable, computer, and network TV.

2. First of all, the router and the computer can be connected to the network normally, when wired connection, please set the IP of the computer to automatically obtain, connect the computer and the router, log in the router on the back of the router, enter the information and connect a network cable to the router at one end, and connect the network interface of the TV at the other end.

3、The TV is cut off and the power is restarted,Enter the TV system settings-network-cable-IP type automatic acquisition-setting-network detection。

4. Manually set the address, connect to the Internet, open the program, see that there is still no network, and directly and decisively unplug the router power supply and plug it in after a while.

Summary. What to do if the IPTV can't connect to the serverFault causes: The network is not connected or the configuration is incorrect, and the network is not connected, resulting in the inability to connect to the authentication server; Workaround:

1. Check whether the network cable is normal, and replace the network cable to ensure that the hardware connection is normal; 2. Check whether the network parameters in the access mode are correct to ensure that the network access is correct; 3. If the user accesses in PPPoE mode, he can check the network information in the set-top box configuration interface to see whether the set-top box has obtained the public IP; 4. Check whether there is a firewall on the user's LAN and ensure that the firewall is open to port 8080; (This situation generally occurs in the office network or through the local area network of the ** server).

What to do if the IPTV can't connect to the serverFault causes: The network is not connected or the configuration is incorrect, and the network is not connected, resulting in the inability to connect to the authentication server; Solution: 1. Check whether the network cable is normal, and replace the network cable to ensure that the hardware connection is normal; 2. Check whether the network parameters in the access mode are correct to ensure that the network access is correct; 3. If the user accesses in PPPOE mode, he can check the network information in the set-top box configuration and see whether the set-top box has obtained the public IP; 4. Check whether there is a firewall on the user's LAN and ensure that the firewall is open to port 8080; (This situation generally occurs in the office network or through the local area network of the ** server).

If the router is not in normal operation or there is no signal, then there is no way to connect to the network, and you need to restart the routing talk center. 3. The set-top box and the TV are connected to the grandson.

1. Broadband Ant Song is in arrears or expires, and needs to be paid or renewed in time. 2. If the network cable is loose, both ends of the network cable need to be plugged in tightly. 3. If the equipment is used for a long time, you can turn off the power of the Internet equipment such as optical modem, road talker, computer and other Internet equipment for a few seconds, and then turn on the power supply and restart.

Summary. Hello dear. The TV network connection is successful, but the prompt cannot connect to the server, the reasons are generally as follows:

1.There is a problem with your broadband network, which means that you can connect to Wi-Fi but cannot access the Internet. Because the server cannot be accessed from the Internet, this prompt will appear.

You can test the same wifi as the mobile phone connection and the TV to ensure that the mobile phone can access the Internet normally. You can also turn off the broadband modem and the router and then turn on the test. 2.

Your Internet connection is normal. However, the connected TV app server is abnormal, such as the app closes the service, which will also lead to connection errors. This can only wait for the app server to return to normal.

The TV network connection is successful, but the message indicates that the server cannot be connected.

Hello dear. The TV network connection is successful, but the prompt cannot connect to the server, the reasons are generally as follows:1

There is a problem with your broadband external network, which causes you to be able to connect to wifi but cannot access the Internet. Because the server cannot be accessed from the Internet, this prompt will appear. You can test the same wifi as the mobile phone connection and the TV to ensure that the mobile phone can access the Internet normally.

You can also turn off the broadband modem and the router and then turn on the test. 2.Your model's external network is normal.

Pro,The TV network connection is successful,It means that Chahuai's only router's wifi transmission is normal,But whether it can lack or not to surf the Internet,It depends on the external network connected to the router to be positive。 So if you get the error you described, be sure to check the network on the Internet.

Summary. 2. Restart the TV, turn off the TV, cut off the power, leave it for 30 seconds, then connect the power supply, and restart the TV. Restarting the TV resets the system so that the system can re-recognize the wifi signal.

Here's how to solve it.

1、Replace it with wired,Wireless can't be connected for a short time,Then use wired,Plug the network cable interface directly into the TV,No additional settings are required。 If you still can't connect, it's definitely a network problem.

2. Restart the TV, turn off the TV, cut off the power, leave it for 30 seconds, then connect the power supply, and restart the TV. Restarting the TV resets the system so that the system can re-recognize the wifi signal.

3. Cut off the power of the router, cut off the power of the router and wait for 30 seconds before restoring the power supply. In addition, it can be used to detect whether the wireless connection is smooth through a mobile phone or other device.

Do you have any other questions<>

Hello,There are the following reasons for the failure of the TV server connection:1、It is very likely that the network set-top box does not have the function of wifi,In this case, there is no way to connect to the network,So。 2. If the router is not in normal operation or there is no signal, then there is no way to connect to the network, and the router needs to be restarted.

3. When the set-top box is connected to the TV, if the connection is wrong, then it may also lead to network connection failure, and you need to connect in the correct way.

Summary. What's going on with the TV server connection failure, dear, one, set-top box problem: turn off the set-top box - power off the set-top box - reconnect the power and open the set-top box, see if it can return to normal; Second, the router problem:

Power off the router (or optical modem) and restart it, and the set-top box enters the settings menu to reconnect to the network to see if it can return to normal; Third, the background server problem: the network box you use for telecommunications, sometimes the background server will fail from time to time, and it can't be connected, which requires you to call the customer service of the telecom box** to ask, when will it be restored. The TV shows that the connection is poor, and the small light does not light up or keeps flashing:

1. If it is not connected, please check the connection. 2. The monthly payment fee is insufficient. 3. The landline ** is faulty.

4. I was too anxious to enter without waiting for the 4 small lights to turn on. 5. The TV is broken. 6. Go to after-sales maintenance.

I hope my answer is helpful to you, and I wish you good health and a happy mood! <>

What's going on with the TV server connection failure, dear, one, set-top box problem: turn off the set-top box - power off the set-top box - reconnect the power and open the set-top box, see if it can return to normal; Second, router problems: power off the router (or optical modem) and restart, and the set-top box enters the settings menu to reconnect to the network to see if it can return to normal; Third, the background server problem:

The network box of the telecom you use,Sometimes the background server will fail from time to time,Can't connect,This requires you to call the customer service of the telecom box**Ask,When will it be restored。 The TV shows that the connection is not good, and the small light does not light up or keeps flashing: 1. Please check the connection if it is not connected well.

2. The monthly payment fee is insufficient. 3. The landline ** is faulty. 4. I was too anxious to enter without waiting for the 4 small lights to turn on.

5. The TV is broken. 6. Go to after-sales maintenance. I hope my answer is helpful to you, and I wish you good health and a happy mood!

Hello, after the TV is turned on, there are all kinds of TV movies, how many episodes of the picture can't be opened, and I can't always connect to the server.,Why come back.。

1. There is a problem with the network settings of the TV; You can enter the network settings interface and try to connect to the wifi signal at home again. The network is abnormal and the Internet cannot be accessed. Other devices such as computers, tablets and other devices should be connected to the Internet normally, and the network fault should be eliminated first; 2. If there is a problem with the router setting or the router is faulty, you can restart the router to solve it; Or restore the router to factory settings and reset the network parameters to solve the problem; If the router hardware is faulty, you need to contact the after-sales service for maintenance or replace the router to solve it;