Note3 cannot use mobile data to access the Internet

Hello: If you can't access the Internet via mobile data, it is recommended that you:

Note: If you are surfing the Internet from a different place, please turn on your roaming function first: Settings - More Networks - Mobile Networks - Data Roaming Tick (Settings - Data Use - Menu Key - Data Roaming Tick).

1.Make sure your SIM card is enabled for internet access.

2.Pull down the top curtain of the screen to light up the mobile data and turn off Wi-Fi.

Note: 1).If your phone is a dual-SIM dual-standby model, you need to switch SIM card 1 SIM card 2 to Internet access. Operation: Settings - Mobile Data - Turn on the slider in the upper right corner of the screen (green means on) - Use Card 1 Data Use Card 2 data.

5.If the above operations cannot solve the problem of not being able to access the Internet, please try to change the SIM card of another mobile phone, or you can try again at a different time period or network environment.

6.Back up data (contacts, text messages, **, etc.), factory reset (Settings - Reset Privacy - Personal - Factory Reset).

7.Try it after upgrading your phone.

8.If the problem persists, it is recommended that you bring the purchase invoice, repair card and mobile phone to the local Samsung service center for professional engineers to help you test. For the specific address of the service center, please visit:

If your mobile phone cannot access the Internet normally, please check the following conditions:

1. If you don't restart your phone after upgrading to 4G**, you won't be able to use the Internet function normally;

2. Confirm whether there is a network, it is recommended that you can use it in a place with a strong signal;

3. Check whether there is still a phone bill in the account, if the balance is insufficient, you need to recharge before you can use it;

4. After 3-5 minutes of power off, restart the phone and try again;

5. Check whether the USIM card is inserted, if it has been inserted but still cannot be used, it is recommended that you go to the business hall to check whether the USIM card is faulty, or replace the card for testing;

6. If the traffic usage reaches the cap value in the current month, the network will be automatically shut down, it is recommended that you pay attention to the SMS reminder of China Unicom or inquire about the **product description.

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1. Check whether the SIM card is enabled for GPRS Internet service or temporarily closed.

To use the mobile phone data Internet function, the ** card needs to activate the data data Internet service. You can contact the local network provider of **card to open the data traffic Internet service.

2. Check whether the "Mobile Data" switch is turned on.

Slide your finger down on the top curtain of the screen, slide the shortcut bar to the left, and turn the "Mobile Data" dot green.

3. Reset the Internet access parameters.

In standby mode, select Standby Screen - Applications - More Settings - Mobile Network - Tap the access point name - Menu - Reset to Default Settings - After the settings are completed, restart your phone to surf the Internet.

Note: If you are using a mobile card that does not support NET services, you can select a WAP access point.

If you still cannot access the Internet after resetting the Internet access parameters, you can try to create an APN:

Create an APN

Enter the following parameters:

Name: Feel free to fill in.

APN: CMWAP (Mobile Card), UNIWAP (Unicom Card), 3GWAP (3G Card).

**: Port: 80

Others do not need to be set, and finally press the "Menu button (left touch sensitive button)-Save Save."

4. Please try to replace it with another ** card.

5. You can also try again in a different time period or network environment.

6. Back up your phone's data (book, text messages, etc.) and restore your phone to factory settings.

Kiss! Turn on your data connection. In this way, you can get online. If it is wifi, enter the password if you have a password, and you may need to change the IP of your mobile phone if you don't have a password

It is recommended that you follow these steps:

1. To use the mobile phone data Internet function, you need to contact the local network provider of the **card** card to open the GPRS Internet service.

2. Confirm whether your mobile phone [Mobile Data] is turned on, and pull down the top curtain of the screen.

Swipe the taskbar at the top of the screen to the left and turn Mobile Data to green.

3. Reset to the default value.

1.Under the Standby page, tap Applications.

2.Click Settings.

4.Click Mobile Network.

5.Click Access Point Name.

6.Click the Menu button at the bottom left, and then select Reset to Default.

After the above settings are completed, restart your phone to surf the Internet.

If you still cannot access the Internet after resetting the Internet access parameters, you can create an APN in one of the following ways:

1.Under the standby page, go to [Applications] - [Settings] - [Connection] - [More Settings] - [Mobile Network] - [Access Point Name] - Press the [Menu] button at the bottom left - [New APN].

2.Enter the following information:

Name: Feel free to fill in.

APN: CMWAP (Mobile Card), UNIWAP (Unicom Card), 3GWAP (3G Card).

**：；**: Port: 80

Others do not need to be set.

3.Press the [Menu] button at the bottom left, and then click [Save].

Note: If the above operations cannot solve the problem of not being able to access the Internet, please try to change another ** card, or you can try again in a different time period or network environment.

This may be the arrears of the mobile phone, or the Internet signal in your place is not good, you can just wait a while.

If your phone is not able to access the Internet with mobile data, it is recommended that you:

1.Check whether the SIM card of the mobile phone has the Internet function enabled.

2.Make sure mobile data is on: Swipe down the top curtain to turn on mobile data. If you have a dual-SIM phone, check whether you want to switch to a SIM card with data activated.

Note: Some CDMA dual-SIM machine card 2 does not support mobile Unicom SIM card Internet access).

3.Check whether to set a data usage limit. On some machines, [Limit Data Usage] is enabled, and the mobile data function will be automatically turned off when the data is exceeded.

4.Check whether all Internet access software or browsers are unavailable. Some machines support [Limit Application Traffic], which can control individual applications to use mobile phone data or Wi-Fi to surf the Internet.

5.If you still can't access the Internet after checking the above contents, it is recommended to reset the Internet access parameters of your mobile phone: Settings - (More Settings) - Mobile Network - Access Point Name - More (Menu Key) - Reset to the default settings.

6.If it doesn't work, try to replace it with another SIM card to rule out whether it is a SIM card.

7.Try it after changing the time period or changing to a different location.

8.If it doesn't work, please back up the data in your phone and restore the machine to factory settings.

9.Check if your phone has a push notification for system updates, and if so, upgrade your phone to the latest version in a Wi-Fi environment.

If the problem persists, please bring the purchase receipt, repair card and machine to the Samsung service center for inspection.

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Hello dear Samsung users: