How to write a job of duty for a car after sales service

Summary. Hello.

To do a good job in automobile after-sales service, you need to do the following:

1. First of all, I must have a good attitude, learn to be tolerant and tolerant, and the most important thing is to be able to speak honestly and have good professional after-sales knowledge. to be able to provide additional services;

2. Be able to establish customer files and classification, fully understand customer problems, and consider them comprehensively when solving them;

3. Try to meet the requirements of customers: Yes, customers can feel cared for, and customers must not feel that they are left out; The customer's requirements should be listened to, and the customer should feel the professionalism of after-sales service, respond quickly to solve the problems raised by the customer, and attach great importance to the customer's opinion; We should take the initiative to contact customers after sales, and don't let customers find you.

4. Ideas for solving service problems: to keep the record of the service process sheet of the customer to solve the problem, and learn to take responsibility, do not shirk the responsibility, we must summarize the lessons and lessons on time, and constantly improve and improve ourselves.

How to do a good job in the after-sales service of automobiles.

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Hello to do a good job in automobile after-sales service, you need to do the following: 1. First of all, I must have a good attitude, learn to be tolerant and tolerant, and the most important thing is to be able to speak honestly, and have good professional after-sales knowledge. Ability to provide additional services to the bright air; 2. It is also necessary to be able to establish customer files and classifications, to fully understand customer problems, and to achieve comprehensive and all-round consideration when solving problems; 3. Try to meet customer requirements

Yes, customers can feel cared for, and they must not feel that they are left out; The customer's requirements should be listened to, and the customer should feel the professionalism of after-sales service, and the problem raised by the customer should be quickly responded to before the solution, and the customer's opinion should be attached great importance to; We should take the initiative to contact customers after sales, and don't let customers find you. 4. Ideas for solving service problems: to keep the record of the service process sheet of the customer to solve the problem, and learn to take responsibility, do not shirk the responsibility, we must summarize the lessons and lessons on time, and constantly improve and improve ourselves.

If mine is helpful to you, I hope you can give me a thumbs up at your convenience, and I wish you a happy life!

1. Responsible for the daily customer service management of the service consultant; then not.

2. Responsible for the implementation, supervision and management of FAW Car's standard service process;

3. Responsible for the on-site management of the front desk of the service Sakura;

4. Responsible for the implementation and management of out-of-town visits, out-of-home rescue, customer complaints and complaint handling;

5. Responsible for organizing and carrying out service marketing activities;

6. Responsible for the standard service process and service concept training;

7. Responsible for the management and improvement of a repair;

8. Supervise the establishment and management of customer service files;

9. Fully grasp and control the settlement of maintenance vehicles;

10. Other tasks assigned by superiors to spinal grinding.

Automobile after-sales service contentAfter-sales service mainly includes: 1Install and commission the product for consumers.

2. Provide technical guidance on the use according to the requirements of consumers. 3. Ensure the maintenance of spare parts. 4. Responsible for maintenance services; 5. Implement the product; The three guarantees are repair, replacement and return.

Now many people think that the after-sales service of the product is for the three guarantees, which is a narrow understanding. 6.Handle consumer letters and visits, consumer inquiries.

The car service includes three services: pre-sale, in-sale and after-sale. Taking automobiles as an example, the so-called pre-sales service refers to the services before the finished product leaves the factory, such as product development, design, quality control, market research, etc. Sales services refer to services that facilitate sales, including sales consulting, advertising, loans, and insurance financing, among others.

In China, most of the after-sales service is mainly repair and maintenance services. Most of the disadvantages of the car owners are more concerned about the after-sales service content of the car is the maintenance and shelf life of the car repair, each part of the car has a different shelf life, such as the car engine rental shelf life is three years, but the car owner can choose to buy the extended warranty service of the 4S shop, the warranty period of the engine can be extended to 6 years, so that the owner will be more protected, but the extended warranty also has a deductible clause, such as engine failure caused by human reasons, even if it is within the extended warranty period, The 4S shop will not be warranted.

1) The construction and rationalization of the automobile service network or outlets, product quality warranty, technical training, technical consultation, accessories, product selection, information feedback and processing provided by the automobile manufacturer.

2) Provide logistics and distribution services for automobile and parts manufacturers.

3) Car maintenance, testing, repair, beauty, modification and other services.

4) Auto parts business. Outside of the aftermarket parts system of automobile manufacturers. There is also a relatively independent auto parts business system, such as the auto parts city around the country, the source of which has original parts, but also has rebuilt parts, which can meet the different needs of different users.

5) Sales and installation of car beauty decoration supplies.

6) Car breakdown rescue beam leakage service. The content of the car breakdown rescue service mainly includes the temporary refueling service that the vehicle cannot drive due to fuel exhaustion, the on-site fault diagnosis and emergency repair service that is forced to stop driving due to technical failure, the towing service, the traffic accident report and the assistance to the public security traffic management department to deal with traffic accidents.

7) Car rental service. Provide short-term or temporary car users with the service of using the vehicle and charging the corresponding rental fee on a metered basis.

8) Car insurance services. Insurance companies sell auto insurance products to car users, collect insurance premiums for slag burial, and provide a special service of financial insurance for car owners.

9 Used Car Trading. It mainly meets the needs of car owners and second-hand car demanders to trade second-hand cars.

Automobile after-sales bending services mainly include maintenance, logistics and distribution, maintenance, parts management, beauty decoration, fault rescue, leasing, insurance, second-hand car trading, etc.

1. Automobile maintenance.

The construction and rationalization of automobile service network or outlets provided by automobile manufacturers, product quality warranty, technical training, technical consultation, accessories, product selection, information feedback and processing.

2. Automobile logistics distribution.

Provide logistics and distribution services for automobile and parts manufacturers.

3. Car maintenance.

Including car maintenance, testing, repair, beauty, modification services.

4) Auto parts business.

In addition to the after-sales parts system of automobile manufacturers, there is also a relatively independent auto parts management system, such as the auto parts city and state clear, which have original parts and rebuilt parts, which can meet the different needs of different users.

5. Car beauty decoration.

Including the sales and installation of car beauty decoration products.

6. Automobile breakdown rescue service.

The content of the car breakdown rescue service mainly includes the temporary refueling service that the vehicle cannot drive due to fuel exhaustion, the on-site fault diagnosis and emergency repair service that is forced to stop driving due to technical failure, the towing service, the traffic accident report and the service of assisting the public security traffic management department to deal with traffic accidents.

Automobile after-sales service includes repair, maintenance, information consultation, rescue, insurance and second-hand car trading.

Most car owners are more concerned about the after-sales service content of the car is the maintenance and shelf life of the car repair, the various parts of the car have different shelf life, such as the shelf life of the car engine is three years, but the car owner can choose to buy the extended warranty service of the 4S shop, which can extend the warranty period of the engine to 6 years, so that the owner will be more protected, but the extended warranty also has a deductible clause, such as engine failure caused by human reasons, even if it is within the extended warranty period, the 4S store will not warrant.

After-sales service process:

After the customer sends the car into the factory for maintenance or comes to the company for consultation and negotiation of relevant automotive technical services, after completing the relevant procedures or Liang Qiyou talks, the business department shall organize the relevant situation of the customer within two days and establish a file and put it into the file bag. The customer's relevant information includes: the customer's name, address, **, the date of repair or visit, the model of the vehicle to be repaired, the vehicle number, the vehicle type, the maintenance project, the maintenance cycle, the next maintenance period, the service that the customer wants to get, and the repair and maintenance record in the company.

According to the customer file information, study the needs of customers, business personnel according to the customer file data, study the customer's demand for car repair and maintenance and related services, and find out the content of the "next" service, such as notifying customers of scheduled maintenance, notifying customers to participate in the company's social activities, informing the company of preferential activities, informing customers to enter the factory on time for maintenance or free testing, etc. Contact customers by letter and carry out follow-up services.