What should I do if vivoy51 can t find the network?

1. Check your phone's settings.

Open the mobile phone Quick Center (scroll down at the top or scroll up at the bottom) to see if the data network is turned on.

2. Confirm the status of the mobile phone card.

Make sure that the balance of the mobile phone card is sufficient, if the payment is in arrears, please restart the mobile phone after the recharge is successful. Check with your carrier to see if you've met the data limit. If necessary, you can change the SIM card that can access the Internet normally to confirm.

3. Check the mobile phone signal.

If your phone uses a metal, magnetic case or bracket that has an impact on your phone's signal, we recommend that you remove it and try it. If you are in an underground parking lot, elevator hall and other environments, the coverage of the mobile phone signal is susceptible to these environmental impacts, the signal will be relatively weak, and the data network will also be affected, so it is recommended to go to an open area, such as an outdoor open environment for testing.

4. Check the network permissions.

Please go to Mobile Phone i-Manager - Traffic Management Traffic Monitoring - Network Management or Set Application and Permissions - Permission Management to check whether the application network permission has been enabled.

5. View (Virtual Private Network).

Please go to Settings - Other Networks & Connections--, check and confirm whether you are using the virtual network, if so, it is recommended to turn it off and try again.

6. Check the network settings.

Please go to Mobile Settings - Mobile Network (SIM Card Information and Settings - Corresponding SIM Card) - Access Point or Set Mobile Network Dual SIM and Mobile Network - Access Point), and click"Reset to the default settings"restart your phone.

7. Re-search the network or restore the network settings.

Please go to Settings - Other Networks & Connections and turn it on"Airplane mode"After turning it off, please enter Settings - Mobile Network for 5G mobile phones, turn it off and turn it on"5G enabled"option, if necessary, go to Settings - System Administration - Backup & Reset, select"Reset your network settings"Try again.

Note: Resetting network settings resets Wi-Fi, mobile data, and Bluetooth connection records.

If the mobile phone cannot access the Internet normally, you can troubleshoot according to the following conditions:

Situation 1] The contact between the SIM card and the metal contacts of the mobile phone is insufficient, and the SIM card can be reinserted.

Situation 2] If the SIM card is damaged or there is a problem with the mobile phone, you can change the phone to test whether it is the SIM card or the mobile phone is faulty.

Situation 3] The current location is a signal blind zone or suddenly no signal, you can change places to test and pay attention to whether the mobile phone signal of other users around you is normal.

Situation 4] If the mobile phone card is in arrears or is shut down, you can pay off the arrears and turn it on.

Situation 5] The service is suspended due to abnormal use of the number, such as the number being used for illegal or illegal activities.

Situation 6] Roaming in Taiwan, Hong Kong, Macao or abroad can only be used after enabling Taiwan, Hong Kong and Macao roaming and international roaming.

Situation 7] If the total traffic generated by the Internet reaches the ** traffic cap value in the current month, the system will automatically turn off the Internet access function, or limit the speed of the network, and the network will be automatically restored in the next month, which shall be subject to your ** traffic cap rules.

<> turn on the SIM card.

data Internet function, turn on data network, turn on software networking permission, change network environment, recharge mobile phone, change SIM card.

1. You can install the SIM card to other mobile phones for comparison, if you still can't use the data network, it is recommended to change the SIM card to try, if other mobile phones can be used, it is recommended that you back up the important information of the mobile phone, enter Settings - General More Settings - Factory Reset.

Try again after resetting all settings.

2. Make sure the "Data Network" switch is turned on, and try to see if you can access the Internet after restarting the phone.

3. Enter the mobile phone i Butler - Traffic Monitoring - Network Management to check whether the network permission of the software is disabled.

4. Check the signal icon of the status bar at the top of the mobile phone screen, whether there is a weak signal, unstable signal or no signal, if the signal in your location is poor, it is recommended that you change the network environment to try.

5. Check whether the mobile phone is in arrears.

6. Check whether the SIM card has enabled the data Internet function, ** The card needs to open the data traffic Internet service before it can use the data network normally, you can contact the local operator to open it.

1. The router hides the wifi name.

It may be that the router has hidden the WiFi name (hide SSID), please directly obtain the name and password of the WiFi to add the network manually, or turn off the hidden SSID function of the router.

2. Check whether the wifi frequency bands supported by the mobile phone and the router match.

Check the wifi frequency bands supported by the phone, and then confirm whether the searched wifi frequency bands are consistent with the frequency bands supported by the phone. If the phone only supports WiFi and cannot search for 5GHz WiFi, you can set the router to the frequency band and try. If you don't know how to do this, contact your router administrator.

3. Connect to other WiFi for comparison test.

If the other WiFi is normal, it means that it is the cause of the current router, and it is recommended to contact the router administrator. If all WiFi cannot be found, it is recommended that you bring your mobile phone and purchase voucher to the vivo customer service center for testing.

4. Reset all settings.

Go to Settings - System Administration - Backup & Reset - Restore all settings and follow the on-screen prompts.

Note: Restoring all settings will not delete any data or files, only all settings of the phone will be restored, some third-party application accounts need to be logged in again, please confirm that it does not affect the use of the software before operating.

6. Service center testing.

If the above methods cannot be solved, please back up your mobile phone data in advance, and bring your mobile phone and purchase voucher to the vivo customer service center for testing. Customer service center address: Enter the vivo official website vivo**app--my-service outlets or vivo official website web version--bottom of the bottom--service support--service network inquiry--select the province and city to query the customer service center address.

It is recommended to contact ** in advance before going to avoid empty running, plan the itinerary reasonably, and travel safely.

In the settings of the wireless router on the computer side, the wireless parameters - basic settings - do not check the switch that allows SSID broadcasting;

If only one Wi-Fi cannot be searched, it may be a problem with the router settings. If all WLAN signals cannot be searched, please bring the purchase receipt, warranty card and mobile phone to the vivo after-sales service center for testing and processing.

Hello dear,vivoys52 Wi-Fi connection but can't get on the network The reasons and solutions are as follows,,Check the phone settings to see if there is a wifi icon in the status bar,Or enter the settings--wlan,Check whether it has been successfully connected to wifi。 In addition, go to Settings - Other Networks and Connections - Private DNS to see if private DNS is set, if it is enabled, it is recommended to set Private DNS to off and try again. 2. Check the wifi compared with other mobile phone connections, check the mobile phone settings to see if there is a wifi icon in the status bar, or enter the settings - wlan to see if the wifi has been successfully connected to the skin.

In addition, go to Settings - Other Networks and Connections - Private DNS, check whether private DNS is set, if it is enabled, it is recommended to turn off the private DNS settings and try again. 2. Check whether the wifi is normal compared with other mobile phones connected to the same wifi, and confirm whether it is wifi or mobile phone. If it is due to Wi-Fi, please restart the wireless router to check.

Some public Wi-Fi networks require browser authentication before they can connect to the Internet. 3. To view the network permission, please go to the mobile phone's i Butler - Traffic Management Traffic Monitoring - Network Management or Set Wuyan Application and Permission - Permission Management to check whether the application network permission has been turned on. 5. Reset network settingsGo to Settings - System Management - Backup and Reset - Reset Network Settings - Reset Settings, and then use to view.