How to reply to an inquiry, how to reply to a foreign trade inquiry?

At most, there is no upper limit.

Enquire. Also known as inquiry, it refers to the expression that a buyer or seller asks the other party about the terms of the transaction in order to buy or sell a certain commodity. In the actual business of international **, generally the buyer takes the initiative to send an inquiry to the seller.

You can ask **, or you can ask about one or more other trading conditions to cause the other party to make an offer, with the purpose of testing the sincerity of the other party's transaction and understanding its opinion on the trading conditions.

The content of the inquiry can involve: **, specifications, quality, quantity, packaging, shipment and request for samples, etc., and most of them are just asking about the price. Therefore, the inquiry is often called an inquiry in business.

If both parties to the transaction understand each other and do not need to inquire about the transaction conditions or the possibility of the transaction, they do not need to use the inquiry, and can directly offer to the other party.

Inquiries can be made orally, in writing, by email.

and so on. In actual business, the inquiry is only about the possibility of buying or selling, so it is not legally binding, and the party of the inquiry does not have any responsibility for whether an agreement can be reached. Since the inquiry does not have legal effect, it can be used as a tentative contact with the other party.

An inquirer can send an enquiry to several counterparties at the same time.

The following principles should be followed in replying to foreign trade inquiries:

After receiving the foreign trade inquiry, the first thing to do is to analyze the inquiry, find out what the inquiry wants, it may be **, it may be the need for product information, and there may be other needs.

Respond to inquiries.

If the customer needs **, but can not get effective information from the inquiry, then you need to reply to the customer for more detailed information. For example, an inquiry for lamps and lanterns, the content of the inquiry only says that you need a ** table, but there is no use of the lamp, and the power of the lamp is not informed, so you should send an email to ask.

After responding to a customer's inquiry, it is necessary to follow up on a regular basis.

When there is a change, you can take the initiative to send it to the customer.

The email first writes a thank you email to inquire about the price, and then makes a ** list of the products asked by the customer, which indicates the performance characteristics of some products; At the end of the email, you can ask the customer to study it, and if you have any questions about the product or **, you can send an email to you, in short, to say some kind words. If you can, you can ask the customer whether they use it yourself or sell it, and you can also recommend some other cost-effective products according to the product that the customer asks, and send some products and specifications to the customer, so that the customer can have more choices. If there is no news for 2 days after sending the email, send another email to ask the customer whether they have received the ** order, if so, whether there is any problem, or how to cooperate with you to confirm the order, etc.

Think it for yourself and see what you say.

The letter-style offer is divided into three parts.

1. Thank you for your inquiry.

2. Product name, quality, quantity, specification, specific **, payment method, commission, discount, packaging, delivery date, and effective date of the offer.

Catalogs, samples and tables of products can be sent.

3. Express the willingness to accept the offer or return the offer as soon as possible.

It is recommended that the landlord usually read more books and forums on foreign trade, such as the Fubu Forum, which is good and can also be read.

Our company's foreign trade blog, there are a lot of articles that can be learned, just entered this industry, there are more things to learn, systematic foreign trade process and professional foreign trade knowledge are necessary, if the landlord is interested, you can also participate in our foreign trade practical training course.

I have seen this problem in the ninety-nine foreign trade network, go find it, there are a lot of practical things.

An inquiry is only a prerequisite for the possibility of concluding an order, and the placement of an order is not a sufficient and necessary condition. Why did the prospect "run away"? Calm down, understand the customer's mentality is more important, you can try to communicate with the customer, ask the customer is not satisfied with that part, is it**?

The price is too high, the customer does not accept, too low to dare to do business with you? Or are you not satisfied with the product itself? Or do you have any objections to the later delivery and payment methods?

It is good to be enterprising, but you must also have a normal heart, if you reply to a request after the inquiry, you will come to an order, then it is not normal! You reply now, there is no experience: I don't know the psychological state of the person who inquired Purpose The nationality is different, and the introduction should be introduced in different categories!

The most annoying thing about doing foreign trade is that the development letter is in the past, but the customer does not reply, how to increase the response rate of the development letter? Then let's take a look at the content of our reply letter. It is advisable to pay attention to the following:

1.The principle of conciseness is that the title of the development letter should include the name of the product that the customer is purchasing, and do not have too many superfluous words, so as to ensure that the customer is interested in opening your email. The opening sentence is concise and clear, and it is important to know that too much hustle and bustle is not necessary for businessmen.

Bill Gates said that time is money, and real businessmen hate wasting time. 2.Don't introduce your company too much at the beginning of the day, because it will give the impression of a sales pitch, and how many customers will have the patience to look at it?

Try to eliminate the rejection of your customers first, so that your business can move forward. 3.After the key **concise and bright beginning, immediately enter the text to your product**, because the most important thing for customers is nothing more than product specifications and**, everyone's time is precious, and they don't want to waste time, especially European and American businessmen.

The best price should be the real price, the price is low, the customer knows that you are not professional, and will not pay attention to you; If the price is high, it will scare away customers and ignore you. Therefore, we should understand the current ** and give the customer a reasonable **. If you can't quote a competitive **, don't contact the customer, don't waste your valuable working time with the foreign businessman.

It is best to use a foreign email address for the first contact with customers, such as yahoo, hotmail, gmail, etc. Because in fact, many Chinese mail servers are blacklisted by foreign countries, and the emails you send may not end up in the customer's mailbox, or you will not receive the customer's reply to your email. The purpose of writing a development letter is nothing more than to strive for the final transaction, and to achieve this purpose, the specifications and ** of your product must at least meet the requirements of foreign businessmen, and directly talk about these two issues, which can shorten the time spent on the transaction, why not?

Of course, you can ask directly, the effect is not bad, in fact, no matter what method is used, as long as the customer feels your thoughtful and actual service, it is not difficult to keep orders.

If you don't know the market situation of various countries at the beginning of exports, the easiest way is to adopt the cost-oriented pricing method, that is, cost + expense + profit, and report a little higher for customers in Western countries, and a little lower for developing countries such as Africa. After entering the industry in practice, according to the information you have about different national markets, different customer categories (importers, distributors or wholesalers, retailers), purchase levels and consumption habits, you can consider adopting a market-oriented pricing method, and different target markets report differently.

Try to reply to customers' inquiries as professionally as possible, including foreign trade, industry, products and other aspects of professionalism. When receiving the guest's inquiry, first understand that it is the best to judge whether the other party is a professional customer, whether it is in the same industry as itself, whether the inquiry is valuable, these can be learned from the other party's email, and then make different replies to different inquiries. If you judge that it is a valuable inquiry or the other party is a potential customer, you should be detailed and professional when returning the offer, and provide product specifications, performance, delivery terms, payment methods, minimum order quantity and estimated delivery time, shipping port and other information to the customer, especially the key questions of the customer to answer accurately.

If you know the other party's market information (can be collected in many ways, such as from the customer orders in the same region that have been made), the recommended products and ** can be more in place, which is like bidding, winning the bid is equal to getting the order. In short, replying to buyers' inquiries should be fast, accurate and dedicated, and some skills and experience need to be accumulated, summarized and improved with ordinary intentions.

In general, there are the following situations.

1. Collect and compare**, these are the ** businessmen who appear in Africa and the Middle East. But this group really has a customer base, and the amount is relatively large. By the time their customers find them to do business, you're good to go.

2. Wait for their customers to verify that these ** publishers advertise your products on their own catalogue until a customer comes to him to buy something, which requires a time difference and process. When his client sends money to his account, he will naturally send money to your account as well.

3. Be your competitor. One is to sell the same product, which needs to be compared to be priced. The second is to be purely first-class, like our company, if a customer asks us, we will also ask for the factory first, and then see if the customer can do it.

4. Miscellaneous matters, etc., if you don't have money to buy, you have to make money, the bank has to register, and the exhibition hall has to apply, in fact, although they have customers, they don't necessarily have a platform for manager customers, and this situation also needs to wait. But in many cases, it is perfectly possible to make a sample order (only for furniture).

5. I want to place an order, but I want to see the factory because of the exhibition. Or just wait for the quality review of your samples.

Introduce your catalogue and company to him, but generally I don't pay attention to such inquiries... It doesn't make sense.

Your English writing assistantExample sentences to check grammar:

The new [metod] is [effective] than the old one (method, more effective)

the children loved [there] mother. (their)

good policemen require three [quality]: courage, tolerance, and [dedicated]. qualities, dedication)