Samsung Note2 automatically lights up after locking the screen

Hello: I suggest you:

1.Settings - My Devices - Actions - Quick List Tick Cancel.

2.Check whether the mobile phone is up to date with the third-party theme software, it is possible that the software is incompatible with the mobile phone to cause this phenomenon, it is recommended that you try to uninstall it (Settings - Application - Manage Applications - Select ** - Uninstall).

3. If the phenomenon still occurs after uninstalling the software, it is recommended that you back up your mobile phone data (**book, short message, multi** files, etc.), restore factory settings (settings-reset-factory reset) If the problem still exists, it may be a problem with the system in the mobile phone, you need to bring the mobile phone three packs of vouchers, and send the mobile phone to the nearest Samsung service center for testing, please visit: for the specific service center address, please visit:

I hope it can help you and I wish you a happy life!

Welcome to Samsung's Digital Services platform.

If the screen lights up automatically when the phone screen is locked, Samsung phones generally recommend the following operations:

1.Some phones and tablets support the Easy Screen Turning Feature On: Settings - Accessibility - Agility & Interaction - Easy Screen On - Off.

2.If this is not the case, please unlock the screen and check to see if there is a new message notification. If so, it may be due to setting "Show notifications on lock screen" to "Don't show notifications".

3.If there is no new message, please check whether you are using third-party theme software, and it is recommended to change the theme to try.

4.If it doesn't work, please update your phone to the latest version. Note: Please back up the data in your device before upgrading.

5.If you have the latest version, please back up the data in your phone and tablet and try to restore the factory settings.

If the problem persists, it is recommended that you bring the machine, purchase invoice, and repair card to the local Samsung after-sales service center for testing.

Settings - Display - Screen off reminder - Off (make the bright dots gray).

Hello dear Samsung users:

After the appointment is successful, please bring your machine, invoice and warranty card to the service center where you made the appointment on time.

Comments, suggestions, complaints, please click:

If the screen of the mobile phone cannot be locked, it is recommended:

1.Check to see if your phone has the Smart Screen feature turned on. (Settings - My Devices - Devices - Smart Screen).

2.Check the duration of the mobile phone's background light: Settings-Display-Screen Timeout (or the screen will turn off automatically), and select the shortest time to try.

3.Tap the power button to see if you can lock the screen.

4.Check if you are using third-party theme software. If there is an installation, it is recommended to uninstall and delete it.

5.Uninstall and delete recently installed software.

If the problem persists, please bring the purchase invoice, repair card and machine to the Samsung service center, and a professional after-sales engineer will help you test it.

If the screen of the mobile phone cannot be locked, it is recommended:

1.Check to see if your machine has Smart Sleep turned on.

2.Check the duration of the mobile phone background light and choose the shortest time to try.

3.Click the power button to see if you can lock the screen.

4.Check whether third-party theme software is used. If there is an installation, it is recommended to uninstall and delete it.

5.Uninstall and delete recently installed software.

If the problem persists, please bring the purchase invoice, repair card and machine to the Samsung service center for professional after-sales engineers to help test.

The phone can't lock the screen automatically, it is recommended that you try to set it up again:

1.Phone Settings - Display - Screen Auto Off - Select Time Period.

2.After locking the screen, press the home button to keep the low brightness off, it may be that the brightness of the adjusted screen is low, it is recommended that you check again after debugging: Settings-Display-Brightness-Brightness Adjustment, and check whether it returns to normal after adjustment.

If the preceding methods persist, we recommend that you do the following:

1.Check whether the phone is latest** installed with a third-party software, it may be that the software is incompatible with the phone to cause this phenomenon, it is recommended to try to uninstall it (Settings - Application Manager - Select ** - Uninstall);

2.If it does not return to normal, it is recommended to back up your phone data (**book, SMS, multi** files, etc.) and restore factory settings (Settings-Reset-Factory Reset);

3.If the problem still exists, it may be a problem with the mobile phone system software, it is recommended to bring the mobile phone three packs of vouchers and send the mobile phone to the nearest Samsung service center for testing.