Nutrition after sales return visits, looking for health care products sales and after sales service

Collection methods: 1. Terminal visits: Conversation methods obtained:

Through communication with terminal sales personnel, guide them to speak sales cases and words. Observation method: By observing the sales process of terminal salespeople, the sales cases and words are extracted from them.

Requirements of the case: 1. Typical: The purpose of collecting this case should be clear, and the sales experience in it should be reproducible.

1. Conversion: Transform product research and development data into a language that ordinary consumers can understand; Convert product selling points into product buying points. 2. Concise:

The language should be concise and clear, with a sense of life, not a list of written language and technical terms. 3. Effective: The purpose of collecting words must be in line with the purpose of solving customer questions and expounding their own views.

4. Truth: It cannot be fabricated out of thin air, it must be justified. Gather the tools you need:

Discover at any time, collect at any time.

Show sincerity, now consider from the other party's point of view, let consumers feel the value-added experience, even if your product is not good, it will have a good effect, if the product effect is satisfied, then it is the icing on the cake!

In the name of the company's after-sales service and concern for customer health, special return visits to customers,。。

Then communicate with the customer, chat, and then push the theme of the return visit to the customer!

What are you doing there? What products?

It's up to you.

There's no real way to say this thing, so I'll give you a **, and you'll see for yourself.

Hello, I'm **Company. Pls you recently purchased our company's ** yes?

Are you satisfied with our products? Any comments and suggestions? ......After that, if you have any suggestions, please call our after-sales service **......Thank you for your support and goodbye.

This is Suning Electric's standard return visit technique.

If you want to increase sales, it is best to ask the other party if they are satisfied with the use, and when you get a positive answer, you can ask if there is a new demand. If you are not satisfied, listen carefully (whether it is true or not, at least pretend to be serious) the other person's opinion. When it's over, be sure to talk about it, thank you for your opinions, and we will better improve our work.

In order to increase the success rate of the conversation, you can insert preferential information in an appropriate position. Especially after the other party is satisfied with the product.

Talk to them.

Big brother, I'm from the xx delivery company, haven't you been taking food from us before, why haven't you taken it from here recently? ”

Oh, actually, we ...... it too”"You get what you pay for. "

Talk to customers as neighbors, and don't particularly ask for an idea of the situation anyway.

You must know more about business skills than I do, have a meal, build a good relationship and so on.

Words are dead, we are alive.

Hello boss: Recently, a certain store, in the sale of a new vegetable, selling better than teaching, the new dish pays more attention to health care, is a series of matching, for consumers to save the trouble of choosing dishes and side dishes. Consumers are very fond of it, because your customers here are also consumers who pay attention to the quality of life, I will now send a little information to let you know first, I hope to cooperate with your company happily.

Treat the customer as your friend, understand him locally, recognize his doubts, so that he will start to trust you, before I was doing car sales, this is a little experience of mine, good luck.

First of all, let the other person feel that you are kind, then talk like a friend, and finally say that you will improve after understanding the reason, and also keep in touch with him.

We don't want our vegetables yet, but we've been paying attention to your ......

Learn more about the product and put yourself in the customer's shoes.

Depending on what your main business is, it is best to be detailed, because each industry has different rules and regulations, and it cannot be generalized.