What should I do if my vivoY27 freezes suddenly?

You can press and hold the power button for 30 seconds to force restart the phone. If the phone is in a black screen state, you can connect the phone to a power supply to charge for a period of time and then try to turn it on.

Occasional phone freezes:

In the process of using the mobile phone, with the increase of installed applications and stored data, it is inevitable that there will be factors that affect the normal operation of the mobile phone. However, please rest assured that the phone freezes and then restarts in this case, it is only recovering itself, and it will not affect the phone. At the same time, please go to Settings - System Upgrade to upgrade the system to the latest version, so that the system is always in the best stable state.

Insufficient memory causes panic:

The mobile phone has limited resources, if the software running at the same time or the stored data exceeds the load of the mobile phone, it will affect the normal operation of the mobile phone, which is manifested as the mobile phone stuck, crashed and restarted. It is recommended to clean up the software running in the background and clean up the junk files in the phone to ensure that the phone has enough running memory and storage space.

When using a certain software, there is a high frequency of crashes:

It is possible that the software is not compatible with the mobile phone system. During the operation of these software, it may affect the system, which may cause the phone to freeze. These software are usually not in the formal channel**, or are not mainstream software.

Freeze after phone root:

When the phone is rooted, third-party software can obtain the highest management authority of the mobile phone system, and these software may secretly modify the system files or parameters without your knowledge, causing system instability and even damaging the hardware, which greatly increases the probability of the phone crashing.

Freeze after installing the SD card:

If your phone crashes after installing an SD card, it is likely that the memory card causes the phone to crash, such as data loss, abnormal data, viruses, corruption, etc. Then, you can format or replace the memory card and try again.

Running a large game during charging causes a freeze:

The phone is more likely to crash when the temperature is too high and the temperature is relatively normal, which is a self-protection mechanism of the phone. The mobile phone will be slightly heated when charging, and playing games will also heat up, and playing games while charging will be prone to heat and crash after a long time. Try not to play big games while charging, which is the best care for your phone.

1. You can press and hold the volume up button and the power button at the same time when the phone is turned off for 3 to 4 seconds, and then release the button to enter recovery mode after the vivo phone logo appears.

2. Select Wipe Data Factory Reset first, select Wipe Cache Partition after completing the waiting interface, and then select Reboot System Now to restart the phone immediately. Note: If you do this, you will lose all the data on your phone (except the data on the TF card), including installed apps, **book, SMS, etc.

When there is a serious abnormality in the mobile phone and there is no other way to solve it, use this item with caution.

3. Reply to the factory settings, Shuangqing still can't be turned on, send it to the brand repair shop for maintenance.

If the phone crashes, you can press and hold the power button for about ten seconds to force a shutdown and restart, if not, you can charge the phone to try, if it doesn't work, it is recommended that you bring your mobile phone to the after-sales service center for testing, the specific reason is dealt with, and the address of the after-sales service center can be inquired by the vivo official**.

After connecting the original charger and data cable, press and hold the "Power Button" + "Volume Down Button" for more than 10 seconds to force restart the phone.

If the above methods are invalid after operation, you can bring your mobile phone and purchase voucher to the customer service center for testing and processing, customer service center address: enter vivo official website vivo**app--my-service outlets or vivo official website web version--slide bottom--service support--service network query--select provinces and cities to query the customer service center address. It is recommended to contact ** in advance before going to avoid empty running, plan the itinerary reasonably, and travel safely.

vivo official customer service center.

It is recommended to restore the phone to factory settings, and it will be normal after restoration. It really can't be done, but it can only be brushed.