Samsung KIES can t upgrade the firmware

Is it rooted? If so, then don't say it.

Hello dear Samsung users:

Comments, suggestions, complaints, please click:

I didn't understand it before, but I never replied to the post, and I never upgraded the level and increased the gold coins; Now I understand, anyway, you can upgrade the post and earn gold coins, so I'll copy this sentence and return it when I encounter a post.

Root permission is an important kernel center of the mobile phone, it can access and modify all the files of the mobile phone, if it is modified without authorization, it will affect the stability of the mobile phone, and it is easy to be hacked by some hackers, which will pose a serious harm to the mobile phone and directly affect the use of the mobile phone.

After the phone is rooted, the system has been changed, it is no longer the official Samsung system, so it does not support the update operation pushed by Samsung's official push, if your phone has been rooted, then it will lead to the inability to use the Samsung KIES software update operation, the Samsung KIES software is only applicable to the Samsung official system machine, if the Samsung phone system is changed after the operation is rooted, so it is not supported.

Hello 2After installation, connect your phone to your computer and open the KIES software. If there is a prompt in the software for a firmware upgrade, click Upgrade to wait for completion.

Precautions for upgrading via KIES:

If you still can't upgrade the firmware system, please bring the purchase invoice, warranty card and machine to the Samsung service center for professional after-sales engineers to help test.

The phone failed to be upgraded through KIES software, it is recommended that you:

1.If the computer is connected to the Internet normally and the progress bar does not respond during the upgrade, please wait patiently or try to upgrade at a different time period. It may be related to network stability and servers.

2.Emergency Firmware Recovery Attempt: Open KIES Software - Tools - Emergency Firmware Recovery.

Note: When performing a firmware restore, a recovery code will be automatically generated, if you want to perform an emergency firmware recovery on another computer, please remember this code, if the recovery code cannot be generated, it is recommended that you go to the nearest Samsung after-sales service center to deal with it).

3.If the phone can be used normally, it is recommended to disconnect the phone from the computer and reinstall the KIES software, and the phone cannot be connected to the computer during installation.

4.Turn off the firewall and anti-virus software on your computer.

5.Try to change to another computer.

6.If the upgrade cannot be made through the KIES software, it is recommended to try to upgrade through the FOTA that comes with the mobile phone (Settings - About Device - Mobile Phone - System Update).

7.If the above methods still cannot be upgraded, please bring the purchase invoice, warranty card and machine to the Samsung service center, and the engineer will check the machine and upgrade it.

The system update of Samsung mobile phones through official means does not affect the repair.

According to the Three Guarantees Regulations, the mobile phone is calculated from the date of purchase, 1) If there is a performance failure within 7 days, it can be returned, replaced, and repaired.

2) In the event of a performance failure from the 8th to the 15th day, the machine can be replaced and repaired.

3) If the machine is purchased for more than 15 days, within one year, the machine will be repaired for one year if there is a performance failure of the machine.

4) If there is no purchase invoice, it can be repaired for 15 months according to the factory date.

Scope of repair: In one of the following circumstances, the mobile machine commodity is not subject to three guarantees, but it can be repaired at a reasonable charge

1) More than the validity period of the three guarantees;

2) If there is no three-guarantee certificate and valid invoice, except for those who can prove that the mobile ** machine product is within the validity period of the three-guarantee;

3) The content on the three-guarantee certificate is inconsistent with the physical identification of the commodity or altered;

4) Damage caused by failure to use, maintain and maintain in accordance with the requirements of the product instruction manual;

5) Damage caused by dismantling by repairers who are not responsible for the three guarantees;

6) Damage caused by force majeure.

If your mobile phone has been upgraded through the following two official Samsung methods, your mobile phone will still enjoy the three-pack service.

1. Update through the system in your phone.

2. Upgrade your phone through KIES software.

Hello dear Samsung users:

According to your description, the current S4 series models on the mainland have been pushed to the Android versionIf you need to upgrade, please follow these steps:

Requirements for using FOTA software to upgrade: 1. Stable Wi-Fi or 3G network. 2. The battery power is more than 50%.

3. The available mobile phone memory is more than 1GB.

3. Take your phone to your local Samsung service center to help you upgrade.

It is recommended that you apply for "appointment to store" on Samsung's official website to enjoy priority repair services

After the appointment is successful, please bring your machine, invoice and warranty card to the service center where you made the appointment on time.

Comments, suggestions, complaints, please click: