How does the police station innovate window services?

Go deep into the grassroots, visit the masses, always cherish the "four hearts", and constantly improve the style of work.

The first is to impress the masses with sincerity.

The core of mass work is the question of who to serve, whom to believe, and who to rely on, and the key is to solve the problem of feelings. In order to win the affirmation and support of the masses, it is very important for the police to make the masses feel your honesty.

The second is to win the trust of the masses with public intentions.

The masses of the people hate and resent people and things that are unjust, unfair, and incorruptible the most. Whether or not things are handled with fairness has a direct impact on the quality of the work of the masses.

The third is to use patience to influence the masses.

When communicating with the masses, we must be patient and persevering, and we must not be impatient, still less can we leave it alone and retreat in the face of difficulties.

Fourth, we should ask the masses with an open mind.

It is necessary to correctly grasp the relationship with the masses of the people, put the position of the masses in a correct position, improve the style of work, put down the shelves, learn to deal with the masses and make friends, humbly seek advice from the masses, say things that the masses can agree with, and explain the principles that the masses can accept, so as to "be able to enter the door, talk to each other, and make friends with their hearts," draw wisdom and strength from the masses, and make our policy decisions and measures more in line with the will of the people and reality.

Legal Analysis:1Innovate the normal patrol mechanism. The group and the village community patrol group are led by the first leader, coordinated as a whole, and the police station takes the lead in organizing and implementing them.

2.Innovate the working mechanism of people's police stationed in villages. Combined with activities such as "10,000 police officers going to the grassroots level and going to the front line" and "six into six sides", we have innovated the working mechanism of the people's police stationed in the village, and implemented "one police officer in one village" (that is, the people's police are attached to the village), responsible for the basic business work of the police station at the grassroots level, the management and control of key personnel in the jurisdiction, and the mediation of disputes, etc., and play the role of both instructors and combatants.

3.Innovate the "three longs" + x contradiction and dispute mediation mechanism. The "three longs" + x contradiction and dispute mediation mechanism (referred to as the "three longs" system) has been innovatively established.

The main structure of the "three chiefs" + x contradiction and dispute mediation mechanism is the sheriff (police station), the village chief (village director), and the judicial director (Longfeng Judicial Office), and then extended to "+x" ("x" refers to the work needs to be jointly signed by other functional departments to carry out work).

Legal basis: "Regulations on the Organization and Management of Public Security Organs" Article 6: The public security bureaus of cities divided into districts shall set up public security sub-bureaus according to the needs of their work. The public security bureaus of cities, counties, and autonomous counties shall set up public security police stations according to the needs of their work.

The establishment and revocation of public security sub-bureaus and public security police substations shall be examined and approved in accordance with the prescribed authority and procedures.

Some things are organized, and some are contract workers.

Strictly speaking, each window staff has an independent work number to wear and display.

Don't make gimmicks every day, do what you should do well, and everyone will be blessed!

1. Innovate the service environment and shorten the distance between the masses.

Through the transformation of the household registration hall, the "zero distance" of serving the masses has been truly achieved. In the household registration hall, convenient service facilities such as water dispensers, reading glasses, umbrellas, and chairs are added in the household registration hall to provide satisfactory services for the masses; The desk is standardized and neatly placed with the required information and procedures for the masses to apply for ID cards and household registration; Set up a public opinion book to sort out the opinions and suggestions reflected by the masses in a timely manner, so as to better improve services, enhance work efficiency, and facilitate the masses.

2. Innovate service methods, fast and convenient for the masses.

In addition to serving the masses during normal working hours, the household registration window will also publish the content and method of appointment on the outer wall of the household registration hall, and the masses can make an appointment to handle business; For the elderly, weak, sick and disabled households in the jurisdiction and the people who are inconvenient to go to the office to handle it, the household registration police take the initiative to go to the door to handle the relevant documents for the masses; For the household registration business that cannot be completed within the working day and needs to be handled urgently, and the college entrance examination candidates urgently need to use the card, etc., the institute will "handle special matters" and handle them normally on non-working days.

3. Innovate service attitude and enhance the impression of the masses.

The service attitude of the people's police at the household registration window is directly related to the distance between them and the masses. The institute advocates the concept of "smiling service, enthusiastic service", strengthens the training of service etiquette for the household registration police, and requires the police to greet the masses, answer questions, and send them off, so as to embody love for the people, convenience for the people, and benefit the people in every aspect of work and service.