What are some good suggestions for working in hotel rooms?

To put it simply, star hotel rooms play an important role in operation, and there are several points that can be focused on in terms of room management:

1.room hygiene;

2.Serve; 3.Cost control, it needs to be explained, cost control is not only low-value consumables, especially for cotton fabric management, a large part of the operating cost of guest rooms is invested in cloth zhidao grass.

First, don't get angry with your own employees, and let them explain for 5 minutes in advance, and then you will deal with it!

Second, when there is a conflict with customers, don't blindly stand on the side of customers, but don't be biased towards your own employees, this is a matter of degree!

Third, don't rehash the old thing when things settle down!

Fourth, the work is the end when you come here, don't say who you are looking for, I don't care, I don't know!

Fifth, lead by example and be strict with yourself to abide by all work systems, both tangible and intangible!

Sixth, be strict at work, be selfless with an iron face, and become friends in private! (To do this, it is estimated that few people at work dare to play with you).

Eighth, after doing the above 7 points, you should not be afraid of offending people!

Ninth, give you face!

Tenth, regular training!

11. Give certain humanistic services according to the needs of guests!

Twelve, to be brave in innovation and have their own ideas.

Here are some good suggestions for working in hotel rooms:

1.Be in a good frame of mind: Be warm, patient, and meet your guests' needs as much as possible.

2.Learn to communicate: It is important to communicate with guests, be good at listening and understanding their needs.

3.Improve professionalism: Understand the cleaning procedures and standards of guest rooms, and be familiar with the use of various cleaning supplies and tools.

4.Attention to detail: The cleaning and hygiene of the guest rooms should be meticulous to ensure the cleanliness of every corner.

5.Pay attention to special needs: For guests with special needs, such as allergy sufferers or people with disabilities, special attention is paid to and services are provided.

6.Arrange work reasonably: Allocate work tasks reasonably according to priority and time arrangement to improve work efficiency.

7.Learn to work as a team: Cooperate with other staff to complete housekeeping tasks and improve teamwork skills.

8.Constantly improve yourself: Keep learning new housekeeping knowledge and skills to improve your professional ability.

9.Pay attention to your personal image: As a hotel employee, you should pay attention to your appearance and image and maintain a good mental state.

10.Respect for guests: Respect the privacy and personal space of guests, and do not disturb guests at will.

1. Provide high-quality services. In this way, word of mouth from customers is one of the important ways for us to expand customer resources.

2. Strive to cooperate with several large travel agencies and strive for team customers. Group customers are a guarantee of long-term benefits and a guarantee of increased occupancy. In this regard, it is necessary to provide preferential treatment to group customers, and it should also be financially convenient (some words need not be said).

In addition to the travel agencies in Hezhou, I think other travel agencies in other cities that often organize groups to come to Hezhou should also try their best to do their best. Of course, this requires the efforts of managers and hotel marketing teams.

3. In the development of customer resources, we should give VIP customers some corresponding preferential policies and personalized services, so that VIP can enjoy exclusive dignity here. Make these people feel like they're not part of the general public. For some long-term, important VIP customers, room discounts are insufficient, but also humanized services (of course, legal services), so that the feeling for important customers is different, in the off-season to ensure occupancy is very important.

4. Do a good job in hotel service marketing. Now hotel marketing should be carried out from many aspects, television, newspapers, brochures, especially to use the advantages of the network for marketing, in Hezhou people often go to the ** forum for some advertising. For example, the Hezhou Forum of the Hongdou Community, which is now the most popular forum for Hezhou people.

It is necessary to improve the quality of service.

The most important thing to improve the quality of service is to ensure that the service details are in place. The devil is in the details! The quality of service depends on the degree of detail work, only the details of the service are in place, the guest can feel the existence of the service, because the service provided by the hotel is generally the same, only the subtleties can show the level of management.

Only by doing the little things that ordinary people don't pay attention to can we distinguish our hotel from other hotels and give guests an unusual feeling.

Therefore, it is necessary to establish standard procedures for services. When formulating service procedures, determine the service procedures, such as from booking - > check-in - > check-out - > room sanitation and cleaning - > check-in, it is necessary to determine the unified action, language, time and utensils of each link, and also include the resolution of accidents and temporary requirements. These must be expressed in the form of rules and regulations.

Use service procedures to unify various service work, so as to achieve service quality standardization, service post standardization and service work procedures and serialization. Employees are required to do it and do it well.

1. The service details are in place. Only the details of the service are in place, the guests can feel the existence of the service, the service provided by the hotel is generally the same, the subtleties can show the level of management, only the small things that ordinary people do not pay attention to, in order to distinguish their own hotel from other hotels, to give guests an unusual feeling. Imagine what it would be like if a guest had stayed in a hotel and came back a year later, and the front desk could remember the customer's name and customer's preferences, and take the initiative to arrange it for the guest!

2. Establish standard procedures for services. When formulating service procedures, first determine the service links, such as from booking - > check-in - > check-out - > room sanitation and cleaning - > check-in, it is necessary to determine the unified action, language, time, and utensils of each link, as well as the resolution of unexpected events and temporary requirements. These must be expressed in the form of rules and regulations.

Use service procedures to unify various service work, so as to achieve service quality standardization, service post standardization and service work proceduralization and serialization. Every employee is required to do it and do it well. 3. Do a good job in staff training.

The competition in the quality of hotel services is mainly the competition of staff quality, and it is difficult to imagine that there is no well-trained staff who can have high-quality service. Employees must have a good understanding of the ideology in order to do well in action. 4. It is necessary to have a good set of implementation plans, and long-term persistence in the implementation can make the work done a good improvement.

This is extremely important, rules and regulations are made by people, but if they are formulated and not well implemented or not implemented for a long time, it will be a failure. 5. Do a good job of information collection. Lawful Information Collection.

For example, the customer's registration information, the effect of the service, whether the guest is satisfied, and the customer's suggestions and opinions. Especially dissatisfied opinions, good to keep, bad to improve or correct. Having the same mistake happen twice to the same guest is unacceptable to anyone and a failure in management.

This is where attention is very much needed in the details.

Hello dear, 1Improve the internal environment of the hotel and provide suggestions on the level of operation and management; 2.Suggestions on enhancing independent innovation capabilities and core competitiveness, and improving nearby value-added; 3.

advice on market development; 4.Suggestions on strengthening quality management, improving product quality and improving corporate image;

1. Advantages: 1. There is no pollution in the hotel work.

Keep away from silica dust, magnetoelectricity, fluorine, potassium silicate, phosphorus, plastics, heavy metals, mercury poisoning.

Radiation, etc., choose the hotel industry, at least to keep the body healthy.

2. The hotel industry makes people cheerful.

The hotel industry, especially the front line of business, can deal with successful people every day, not every day with items, every day with the bosses, can improve their quality, rapid growth of knowledge, only with a high level of understanding, in order to see the bottom of the matter, psychological face of the problem suddenly open.

3. Stable income from hotel work.

Hospitality jobs have a stable income. The hotel will not suddenly close down due to the source of goods, foreign exchange changes, raw materials, upstream and downstream market fluctuations, etc., because everyone has to consume, and I have never heard of a hotel in arrears of employee wages, because the cash settlement model of the hotel is not a monthly settlement and quarterly settlement model, and the hotel cash flow.

Ensure that employees' wages are paid on time.

2. Disadvantages: 1. Impact on the network circle.

As a social person, hoteliers not only have to face simple work, but also face complex society. When you go to a new hotel, you have to face a new circle, and you also need to get to know each other with new colleagues. If you continue like this, you will only be left with a short-term experience in the company, and you will not build a strong relationship with your colleagues.

2. Impact on professional ability.

The core of professional ability is the professional ability of the individual, and professional ability is the foundation of a workplace person based on society. Professional ability is reflected in two aspects: one is what is the major you have studied, and the other is the length of time you have been engaged in the major.

If the hotelier is out of his major, even if he is highly educated, he may not be able to catch up with others to be competitive.

3. The impact on professional mentality.

Professional mentality is one's basic understanding of the workplace, the basic attitude towards workplace interpersonal relationships, and the basic positioning of career development. Many people who often change jobs have problems with their career positioning, and they don't know what they want to do, nor do they know which direction they should develop in the future.

As a hotel employee, I hope to be affirmed and praised by the hotel, including promotions and salary increases, and various spiritual and material encouragement. In this way, it will stimulate the curiosity of our employees, and in order to make ourselves worthy of the high vocational and high-tech, we will further study, increase training, and learn more skills to create property for the hotel.

Hello, you can refer to the following points for a few comments on the hotel,1; Dishes: The special dishes that belong to the hotel should be formulated, so that the guests can remember one or two dishes after the meal, the reputation of the guests is the best publicity, and the quality of the dishes should be seriously controlled, the taste stability of the dishes should be maintained, and the freshness of the raw materials should be ensured, (especially seafood). Standard dishes should grasp the nutrition, meat and vegetables, utensils, color, and taste of the whole table.

Let the guests feel that the meal is affordable, convenient and delicious. And the dishes should be constantly updated, and new dishes should be introduced according to the season to avoid boredom for guests. 2. Activities:

The hotel should have a special department or individual, have a special plan for hotel activities, and launch different marketing activities according to different times and seasons to enrich the hotel's activities and meet the different consumption concepts and needs of guests. Stronger increase guest satisfaction, so that guests feel the hotel's benefits in disguise, so as to increase the hotel's operating income and popularity. Second, the training of management personnel:

With the continuous development of the hotel industry, the requirements for management personnel are getting higher and higher, and hotels should regularly organize management personnel to go out for training and learning. Learn the strengths and points of other hotels, continuously improve the quality and business skills of managers, better train employees, and improve service quality. 3. Internal activities of the hotel:

The hotel should regularly organize internal activities for all employees to strengthen the awareness and understanding of various departments, shorten the sense of distance between departments, and allow employees to have entertainment after work.

The success of an organization depends on the employees, if the employees have any good suggestions, they can submit their illness to the personnel department of the unit or provide the best suggestions to the unit in writing. Then make corrections, take the essence, and remove the dross.