What does quality management include?

Clarifying the object of total quality means that it is necessary to clarify total quality management.

What things are managed, including material quality, product quality, and sales service quality from the perspective of production enterprises.

Clarify the quality of the whole process, refers to the quality throughout the whole process of procurement, production, sales and after-sales service, to clarify the quality standards of each position, to ensure the quality of the product.

Clarifying the quality of full participation refers to the need to carry out comprehensive quality education for employees, requiring all employees to check, establishing a quality management team, and establishing a quality model.

Establish an enterprise-wide quality management system.

The purpose is to establish an enterprise quality assurance system.

Form a comprehensive quality management system, such as IS02000 quality system certification.

It is an effective way to establish a quality management system.

Extended Materials. Quality management methodology.

1. In the planning stage, see which problems need to be improved, list them one by one, and find out the problems that need to be improved the most.

2. In the implementation stage, implement improvements and collect corresponding data.

3. In the inspection stage, evaluate the effect of improvement, speak with data, and see whether the actual results are consistent with the original goals.

4. In the processing stage, if the improvement effect is good, it will be promoted; If the improvement is not good, proceed to the next cycle.

Project quality managementThe purpose is to ensure that the project meets the established quality requirements and that the project products can perform the established functions to meet the specific needs of the project stakeholders.

Therefore, it is very important for project management to carry out quality management in the project and do a good job in quality management, and the project manager needs to identify the quality requirements and standards of the project and its deliverables, and develop a project quality management plan.

When developing a project quality plan, a very important principle is -Customer-oriented。That is, customer-centric, customer satisfaction as a measure of quality.

The main contents of the project quality management plan include:

(1) The quality policy of the project. The organization's quality policy can be quoted directly or slightly modified to the organization's quality policy.

(2) The quality objectives of the project. This includes the overall quality requirements of the project and high-level quality standards, such as the project must comply with an industry standard.

(3) Responsibilities of the quality role. Who should bear what responsibility for the quality of the project.

(4) Quality management procedures, activities and tools. Procedures, activities, and tools used to perform duties and achieve goals.

(5) Conduct quality review of the work process and results. Which work processes and outcomes must be subject to quality review? How will the quality review be conducted? How will the results of the review be used?

In the process of managing the quality of the project, the main things to do are the following:

1) Ask the main stakeholders to confirm the quality standards that the project will meet.

2) Implement the quality management activities specified in the quality management plan to ensure that the project work process and work results meet specific quality measurement indicators and high-level quality standards.

3) Preparation of quality testing and evaluation documents to be used for quality control.

In order to be able to conduct market research, design, manufacturing, and after-sales service at the most economical level and under the condition of fully satisfying customer needs, we integrate the activities of development, maintenance, and quality improvement of each department within the company.

Quality management refers to the determination of quality policy, objectives and responsibilities, and through the quality planning, control, assurance and improvement of the quality system to achieve all the activities, EMBA, MBA and other mainstream business management education to introduce quality management and its implementation methods.

Comprehensive management of quality management:

First, comprehensive quality, including product quality, service quality, cost quality;

Second, the quality of the whole process refers to the quality throughout the whole process of production, and the quality of work is used to ensure product quality;

Third, the quality of full participation, quality education for employees, emphasizing full control, and forming a quality management team;

Fourth, the quality of the whole enterprise, the purpose is to establish an enterprise quality assurance system.

The purpose of quality management is to be able to carry out market research, design, manufacturing and after-sales service at the most economical level and under the condition of fully satisfying customer requirements, and to integrate the activities of development, maintenance and quality improvement of each department within the enterprise.

Management has become an emerging discipline with strong comprehensiveness and practicality. It applies achievements and methods from various disciplines such as management, technology, mathematics, etc. The content of quality management includes:

1. The basic concepts, guiding ideologies and principles of quality and quality management;

2. Common methods and tools for quality management;

3. Theories related to acceptance sampling and process control;

4. Methods and techniques related to quality design.

Quality management also establishes the concept of quality cost, calculation method and evaluation method, which is composed of internal failure cost, external failure cost, prevention cost and identification cost.

Why do companies need quality management?

What can quality management bring to an enterprise?

First, quality management can affect business management.

The key point is: how can you expand your capabilities without increasing capital and personnel?

Second, quality management affects enterprise resources.

Quality management can effectively optimize enterprise resources by identifying, analyzing, and reducing PONC in many areas. These areas include: cash flow, inventory, production floor, materials, logistics, data processing, engineering, purchasing, sales, marketing, and more.

Third, quality management affects employees.

Without quality management, there is no way to enhance personal value and improve employee needs; It is also impossible to change from "I want to do" to "I want to do", and turn external pressure into the internal motivation of employees; It is not possible to mobilize the enthusiasm of every employee.

In addition, if the team is not built well, employee satisfaction will also decline.

Fourth, quality management affects customers.

Without quality management, we want to meet customer requirements, pay attention to the customer's quality improvement process, and transform customer expectations into measurable requirements ......It will be very difficult.

Fifth, quality management affects the best businessmen.

Quality management can help enterprises establish good business relationships with leading companies and improve their strategic competitive advantages.

Sixth, quality management affects marketing capabilities.

With the support of quality management, enterprises can obtain various certifications and medals, such as ISO9000, Six Sigma, etc., so as to enhance the corporate brand and increase the market share of the enterprise.

To sum up, the purpose of quality management is to purposefully create a corporate culture, create an environmental atmosphere, and help enterprise personnel to conscientiously implement every step of their daily work.

In human history, we have used many methods to make organizations "trustworthy":

From the 50s to the 70s of the 20th century, enterprises mainly relied on finished product inspection, which belonged to the category of quality control;

It's here. In the 80s and 90s, the adoption of file systems or procedures led to the entry into the field of quality assurance (ISO9000). But what about the actual situation?

Many companies have put a lot of effort into it, and finally come to the conclusion that control, inspection, and file systems and procedures are all very useful tools, but if our thinking and attitude go wrong, they are all decorations.

Therefore, in our concept, how we think about quality is very important.

Make the organization or individual gain the ability of continuous improvement and maintain the state of continuous improvement, so that the organization or individual can achieve continuous success!

1. Establish a corporate image: strengthen and standardize enterprise management, establish a good corporate image at the macro level, and create a good external environment for the development of the enterprise. Establish a corporate culture with its own characteristics.

Improve corporate image.

2. Enhance customer confidence and expand the share of the market wide liquid field.

It proves to the customers and the society that the company has the ability to produce qualified and high-quality products and provide excellent services, so that customers can be satisfied and assured. Responsible for ISO9001 quality system certification.

are all authorities accredited by national accreditation bodies.

3. Improve existing management, strengthen quality control, and reduce costs.

Through the control of the quality control points of the production and service process, the internal rectification is strengthened, the human loss is reduced, the internal management is improved, the management error is reduced, the opportunity to reduce the physical cost is achieved, and the market competitiveness of the enterprise is improved.

4. Sales management.

Through the contract review process and human resource control and assessment procedures, strengthen the management of the market and regular sales, and improve market efficiency.

The purpose of establishing a quality management system is to meet customer requirements. That is, the company has the ability to provide products that meet the requirements of customers, applicable laws and regulations, and the organization itself.

1. Establish a corporate image.

Strengthen and standardize enterprise management, establish a good corporate image at the macro level, and create a good external environment for the development of enterprises. Establish a corporate culture with its own characteristics and improve its corporate image.

2. Enhance customer confidence and expand market share.

Prove to customers and society that the company has the ability to produce qualified and high-quality products and provide excellent services, so that customers can be satisfied and assured. The certification bodies responsible for ISO9001 quality system certification are all authoritative institutions recognized by national accreditation bodies.

1. Quality assurance.

Quality assurance activities involve all departments and links within the enterprise. From the beginning of product design to the quality information feedback after sales and service, a management system of responsibilities and methods with the goal of ensuring product quality is formed within the enterprise, which is called the quality assurance system, which is a development of modern quality management. The purpose of establishing this system is to ensure the user's requirements for quality and the interests of consumers, and to ensure the reliability, durability, maintainability and appearance of the product itself.

2. Quality control.

In order to ensure that the production process and factory quality of products meet the quality standards, a series of technical inspections and related activities are the basis of quality assurance. Quality control is the process of regulating the management of the actual quality results measured against the standards and taking measures against the differences.

This regulation management process consists of a series of steps: selection of control objects; Select the unit of measurement; Determine the evaluation criteria; create an instrument that can measure quality characteristics in units of measurement; Actual measurements are made; Analyze and explain the reasons for the difference between the actual and the standard; Decisions to improve based on such differences are made and implemented.

Why do companies need quality management?

Quality management is to ensure that products or services meet customer needs through systematic self-management, and achieve the goal of continuous customer satisfaction.

The quality of the product or service is affected by the interaction of the interactive operations at each stage, and in order to achieve satisfactory quality economically, the laboratory should pay attention to the quality of each stage and implement total quality management.

Total quality management refers to the collective efforts of all employees to improve their performance, that is, to continuously improve their performance by organizing people at all levels to work together to improve their performance and improve their customer satisfaction. Total quality management emphasizes the improvement of processes, the participation of customers and suppliers, teamwork and training, to complete the work that meets customer requirements and is cost-effective, high-efficiency and zero-defect. Therefore, the two major objectives and theoretical basis of total quality management are customer satisfaction and excellence.

The purpose of concrete quality management: to ensure that the concrete production process is controlled, to ensure that its final quality meets the requirements of laws and regulations and customers.

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The ultimate purpose of any management is only one: to adjust the operation of the organization, reduce unnecessary links, and optimize the operation of the organization, and obtain the maximum profit (effect) with the least cost (pay).

The purpose of quality management is to provide the market with customers who meet the requirements.

and other related parties to request products, so that customers are more satisfied.

Quality management is the coordinated activity of directing and controlling the organization in terms of quality. Quality management involves all aspects of the organization, and it requires that the whole process of product quality formation be around the whole process of product quality formation, and provide products that meet the requirements of customers and other relevant parties to the market by formulating quality policies and achieving quality objectives. Therefore, quality is first and foremost a matter of satisfying the needs and requirements of customers.

This means that the focus of quality management must be on serving and satisfying our customers.

The main activities of quality management usually include: formulating quality policies and quality objectives; Carry out quality planning, quality control, quality assurance and quality improvement. In these activities, quality planning, quality control, quality assurance and quality improvement are all carried out for the development of quality policies and the achievement of quality objectives.

When the quality policy and quality objectives are realized, quality planning, quality control, quality assurance and quality improvement should be re-carried out.

Enterprises are struggling to establish a sound quality assurance system, it is necessary to set goals or formulate comprehensive quality management content, so what are the main contents of quality management? Take a look below.

The quality plan should be prepared according to the company's quality manual and the quality objectives of the project. The project quality plan can be divided into construction quality work plan and construction quality cost plan according to the content.

Quality system, responsible for the maintenance of the quality system, responsible for internal audit, customer audit and certification body audit related audit processing.

Product research is like a development, the impact of different work stages on product quality is different, and the most important and influential is product development. Quality management at this time determines the intrinsic quality of the product. The goal of higher quality can only be achieved by giving the product a high intrinsic quality at the beginning.

Quality inspection, including operator self-inspection, intra-team mutual inspection, and inspection transfer between processes; quality inspection by construction personnel and inspectors; Supervised and inspected by the ** quality inspection department.