vivoy13l can t charge display, check the battery or contact after sales what s going on

How to handle charging exceptions:

1. There is a problem with the battery level display: turn off and restart, check whether it returns to normal;

2. Whether to use the original charger and data cable, you can replace the charger and data cable;

3. Check whether the contact between the charger and the socket is good, and you can replace the socket to try;

4. If the mobile phone exceeds or falls below a certain temperature value, it may not be able to be charged, so try to change the charging environment;

5. Customer service center processing (customer service center address: enter the vivo official website app--service--my service--service outlets--select the province and city to query the customer service center address).

Do you use the original charger to charge your phone? If not, try charging it with the original charger. If you are using the original charger of the mobile phone to charge the mobile phone, it is recommended to try to change a charger and data cable, or if it doesn't work, you can update the system version to optimize the system and try:

Click Settings--More Settings--System Upgrade--Check for updates now, according to the prompts**Upgrade package, click Verify and Install, and the phone will restart and automatically enter the upgrade mode. If it still doesn't work, it is recommended to bring your mobile phone, charger, and data cable to our after-sales service center to test the phone, and the after-sales service center address ** in the settings - more settings - after-sales service menu query.

1. Confirm whether the original charger and data cable are used, you can replace other chargers and data cables, check whether it is the reason for the charging head data cable, if it is the reason for the charging head data cable, the charger and data cable are still within the validity period of the three packs, it is recommended to bring a valid purchase certificate and warranty card to the local service center for testing; If it is outside the three-guarantee period, it is recommended to re-purchase it at the service center or the official **.

2. Check whether the charger and the socket are in good contact, and you can try to replace the socket;

If the above methods are not improved after operation, in order to further confirm the operation status of the mobile phone and the cause of the problem, you need to take the time to bring the mobile phone, proof of purchase, and warranty card to the local service center, and the staff will conduct a comprehensive test of the mobile phone, and enter the vivo official website vivo**app--mine--after-sales outlets--select the current province and city for inquiry.

According to the situation of your phone, it is recommended to try the following methods to solve it first:

1. Restart your phone.

2. Use the original charger and data cable to charge the mobile phone.

3. Change to other chargers and data cables to charge the phone.

If you still can't solve the problem after following the above methods, you can bring your mobile phone to the local after-sales service center for testing and processing, enter the mobile phone settings - more settings - after-sales service to query the nearest after-sales information, or enter the vivo official website - service - service outlets for inquiry.

There is no foreign matter in the socket, so you can only consult after-sales.

In this case, we recommend that you try the following methods first:

1. Use the original charger and data cable to charge the mobile phone.

2. Restart your phone, or update your phone system to the latest version.

3. Change to other chargers and data cables to charge the phone.

4. Use it with a different charging socket.

If you still can't solve the problem after following the above methods, you can bring your mobile phone to the local after-sales service center for testing and processing, enter the mobile phone settings - more settings - after-sales service to query the nearest after-sales information, or enter the vivo official website - service - service outlets for inquiry.

It is recommended that you try the following methods:

1. There is a problem with the battery level display.

It can be shut down directly.

Hello, the possible reasons why the vivo Y13L phone does not charge are:

1. Charger.

If it is damaged, you can try to replace it with a new charger.

2. If the battery is damaged, it can be returned to the factory for repair.

3. If the charging port is damaged, it is recommended to replace the tail plug.

4. The temperature of the mobile phone battery is too low or too high, you can try again after a period of time, it is recommended to find a professional to check, and do not disassemble the body without authorization.

It may be the result of the battery not being activated;

Follow these steps:

1,**Consult customer service, activation must be sent for repair to activate, there is no other way 2, try to replace the data cable or charger test.

3. If it is still a hardware problem, it is recommended to send it for repair and confirmation.

Hello! We apologize for the inconvenience, but we apologize for your understanding, but in order to solve your problem, please try the following methods. 1.

Use the original cable and charger for charging. 2.Replace the cable and charger for charging.

Instructions for firmware upgrades.

If the problem cannot be solved through the above methods, please contact the after-sales service center, and the address of the after-sales service center can be found in the settings - permeability and concealment More settings - after-sales service menu. You can also go to vivo official ** to check the address of the after-sales service center.