How do I create a knowledge base and how do I create a new knowledge base?

The construction of knowledge base plays an important role in the knowledge management of enterprises, and it has been paid more and more attention. So the question now is how to create a knowledge base?

1. Strictly select the knowledge base platform.

If you want to quickly build an internal knowledge base of the enterprise, it is indispensable to choose a professional system provider, and the enterprise can choose the most cost-effective supplier according to its actual needs and budget planning.

2. Internal employees participate together.

To build an internal knowledge base and truly give full play to the value of the knowledge base, the recognition and affirmation of internal employees is very important. When building a knowledge base, it is necessary to involve more employees and mobilize the enthusiasm of internal knowledge base creation.

3. A special person is responsible for management.

To build an internal knowledge base, it is not necessary for employees to simply transfer files, but to have a special person responsible for management and maintenance, so as to form a standardized and process-oriented daily work. At the same time, each collaboration is accompanied by a document of the results associated with it, so that the enterprise knowledge base is constantly replenished with important knowledge.

Server class. FTP server is the earliest way to build a knowledge base, and the construction cost is low. But it is difficult to maintain and retrieve. Difficult management, low degree of automation, and poor mobile experience!

2.Corporate Intranet Web

Enterprise intranet web knowledge base is widely used in large and medium-sized enterprises, which is complex to build and consumes a lot of resources, and at the same time requires professional IT personnel to maintain, making it difficult to retrieval. Poor mobile experience!

This is now the most commonly used by small businesses to store the knowledge base on the network disk for easy sharing. This knowledge base is simple to build and inexpensive. However, the display effect is weak and inconvenient to retrieve (quick query of content).

Cloud services. With the development of cloud computing, the knowledge base scheme based on SaaS cloud service has been accepted by more and more users, and the SaaS knowledge base has a simple structure, no need to pay hardware costs, no maintenance, low initialization difficulty, easy management and easy display. The operation is simple and easy to retrieve, and the mobile terminal effect is good.

Baklib provides SaaS tools for enterprises and teams to quickly build a knowledge base, using Baklib knowledge base production, efficient functions, centralized storage, and display capabilities. It solves the problems of chaotic management of Chinese files and knowledge isolation between individuals and enterprises in the work process; While reducing costs, comprehensively improving the work efficiency of individuals and teams, and efficient management makes office easier.

Hello, you can create a new knowledge base in [Mobile DingTalk Computer DingTalk] - [Documents-] - Knowledge Base] - [Create a new knowledge base; Click [+] at the bottom of the home page of the knowledge base to create a knowledge book; Click [+] in the knowledge book to create a knowledge page. You can name the knowledge base according to its purpose or department name, and add a description of the knowledge base to help members understand the purpose of the knowledge base.

Corporate Knowledge BaseIt is the formation of a structured, easy to operate, easy to use, easy to store, inheritable knowledge cluster, which not only includes the macro development plan of the enterprise, corporate culture, etc., but also contains all the knowledge content of various micro departments, such as: training materials, learning materials, customer information, market information and many other aspects. At the same time, theoretical knowledge, factual data, market dynamic news and other knowledge related to the field are all included in its content.

1.Collect scattered enterprise knowledge in a centralized manner, so that knowledge can be consulted at any time.

The establishment of the knowledge base makes a large number of knowledge documents informatized, orderly and standardized, and lays a good foundation for the use of knowledge in the future.

2.The knowledge base accelerates the flow of knowledge and is conducive to knowledge sharing and exchange.

3.Leverage success stories and case studies to make business and customer service more efficient.

By learning the project experience and knowledge in the knowledge base, employees can help them better integrate into their work and improve their work ability.

1.Determine the usage target and build an effective knowledge base.

Different users have different needs, and the nature of the knowledge base is determined according to the specific problems of different users;

Use predefined templates to keep your message and design consistent.

2.Define the approval process and send it to the end user.

Ensure the reliability of knowledge base content by implementing an approval process. For example, this process: Technician, Domain Solution Specialist, Knowledge Base Manager;

Once the solution is approved, send it to the end user.

Categorize each article into specific topics with a clear structure.

4.Knowledge base article management, focusing on maintenance.

Maintain flexibility in the knowledge base content update process by ensuring that technicians can revert updated articles to earlier versions in case they are needed;

Regularly back up the knowledge base and maintain the knowledge base content frequently;

Stay on top of your knowledge base's performance by viewing regular reports on your knowledge base performance and usage.

To build a personal knowledge base is to solve the three problems of collection, sorting and output, and find a solution to these three problems, that is, what kind of tools can be used to solve these problems, and at the same time there is a minimum requirement for the selection of tools.

Collection should follow the principle of quick and easy, with a small number of suitable tools to complete their own needs, here I use Evernote as a basic function, although as of September 22, 2020, Evernote's WeChat tailoring is not very easy to use, but the web tailoring is much better than Onenote.

The purpose of collation is to find and provide material for knowledge output. With Evernote's notebook feature, you can create different directories and name your notebooks using the Dewey taxonomy.

I define a blog as a concrete representation of the output, and the output of the blog should follow a structured system, not be as disorganized as notes. Use Evernote's notebook group to create a blog group, and each notebook under it corresponds to a series of blogs, and the content is all in markdown.

The following is the effect I have just completed, and it is also a reasonable one that I have tried many ways to do so far.

Based on the above, I choseEvernoteAs the core tool of the personal knowledge base, it is used as a data collection and storage center, and the auxiliary tools are:mindmaster

A knowledge base can be created in the following ways:

On the DingTalk PC side: Tongfang Knowledge Base on the home page of the document, click New Knowledge Base, select the blank Template Knowledge Base, click Next to create, set the knowledge base name and avatar, and you can complete the creation of the knowledge base.

When a new brother takes turns to build a knowledge base, you can set the knowledge base name and icon.

Please click Enter a description.

Click .... in the upper-right corner of the knowledge baseSelect Settings, select Knowledge Base Information, and you can also find the settings to modify the knowledge base name and avatar.

Please click Enter a description.

If you want to provide customers with a good customer experience, in addition to excellent service attitude, it is very important to be able to give customers the information they want in a timely manner. The best way to do this is to set up a corporate knowledge base document, which can also be called a help center. Many times, customers make purchase decisions based on the content of the help center, so today looklook is going to introduce this enterprise knowledge base document (help center).

The role of the Enterprise Knowledge Base Documentation (Help Center).

1.If you need help, you can find the corresponding answers in the enterprise knowledge base document (help center), and the enterprise knowledge base document (help center) is an automated service around the clock, and customers do not need to wait for the photo to search for information on their own.

3.You can view related articles based on keywords, which is handy when customers don't know their questions well. At present, there are some excellent enterprise knowledge base document (help center) building software on the market, such as Helplook, as well as AI integration function, which will integrate an answer according to all the article content of the keywords you mentioned, which is a good way for customers and enterprises.

4.You can insert other links, and if you need to redirect traffic, you can also insert some external links in your enterprise knowledge base documentation (help center), such as the sales page of the product, which can promote the purchase of customers.

How to set up an enterprise knowledge base document (help center).

1.Determine the content of the enterprise knowledge base documents (help center), divide the content into categories, and make the pages clear and concise.

2.After opening Helplook, click Create Site directly, and make relevant settings according to your needs, mainly including content, layout, logo, icon, etc.

3.If you want to be able to search for it off-site, you can also turn on the SEO settings. Make good use of the various functions in helplook, and you can search for all relevant documents by keyword.

4.In the future, the content will be continuously updated and maintained according to customer needs, so that the knowledge base and the actual development of the enterprise are synchronized.

It is also connected to ChatGPT, which allows AI to help us do customer service and reduce the pressure of manual customer service.

Summary. Building a good enterprise knowledge base document (help center) is a harmless thing for both the enterprise and the customer. If there are companies that currently only rely on manual services to provide services, Looklook really recommends trying to build a help center.

Although manual customer service can be more flexible according to the actual situation, the cost is indeed very high, and there is no way to provide 24-hour service. Enterprise knowledge base documentation (Help Center) is also a trend in the new era!

You can start from the following aspects:

1. Establish a knowledge management committee to be responsible for the planning and operation of the entire project, and manage the expert team.

2. Build a knowledge map.

From the perspective of industry and business strategy, enterprises must recognize the knowledge and capabilities required by industry and strategy, and systematize, organize and rationalize their internal connections. Secondly, it is also necessary to determine what is extrinsic and the free knowledge required within the enterprise. Then, the business also needs to determine what knowledge is vacant, especially those that are closely related to the corporate strategy.

At the same time, enterprises should also regularly update and update the knowledge map to meet the company's strategic development needs.

3. Prioritize knowledge.

Prioritize the retention and extraction of knowledge based on the company's business strategy and the risk of employee departure, and update it regularly.

Fourth, build a corporate culture of enterprise knowledge sharing.

In order to do a good job in enterprise knowledge management, it is not enough to rely on the strength of managers, but must spread knowledge from individual experience to the organizational level through knowledge exchange between employees. Within the company, employees can get solutions and tools for problems from their knowledge of the organization. In turn, the methods and tools of employees can also be disseminated to the knowledge of the enterprise through the feedback system, and can be used by more people, so as to improve the work efficiency of the enterprise.

Fifth, the construction of information knowledge management makes full use of information technology, Internet of Things, and big data technology to make the knowledge management of enterprises informatization and digitization. Lanling knowledge management platform has various functional applications such as knowledge search, knowledge warehouse, knowledge map, knowledge community, training and learning, etc., which can help enterprises carry out full-cycle management of knowledge precipitation, sharing, search, application and innovation. China FAW, Shanghai Electric and other famous enterprises use Lanling's knowledge base system, you can go to their official website to find out