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First of all, you are a member, think about it, if it is a mobile payment, check the payment history, there is a payment time, you can re-issue a small ticket, or this voucher. Cash can't do it. You probably didn't use this thing properly.
Negotiate well. No one is wrong. Speak well.
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If you have a receipt at the time, you can apply for a return or exchange.
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Is the receipt still available? If you're not there, you don't have to say anything, you'll suffer
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