How should I report a problem in the workplace?

In the workplace, it's normal for employees to encounter problems. In the workplace, should you report problems to the leader in a timely manner? This should be a different matter, mainly in the following situations:

First, handle the little things yourself. There are many things that leaders need to pay attention to, and they are all some of the more important things. If you have to report to the leader on trivial matters, not only will the leader be very disgusted with you, but the leader will also feel that you do not have the ability to solve problems independently and cannot share the work for him, so he will not reuse you.

If you encounter a small problem in the workplace, you can solve it by yourself and don't have to report it to the leader;

Second, when encountering an important problem, report to the leader with a solution. Don't leave the problem to the leader, you need to ask the leader with the solution. At the same time, within the scope of your ability, give the leader the most reasonable plan to choose suggestions.

In fact, every employee is a consultant to the leader, you have to do enough research, usually pay more attention to accumulation;

Third, there must be a solution, but it must also be justified. Just let him know about this matter and your plan to solve this problem, and you also need to give a factual basis to convince your leader, so that the leader will trust you more.

In the workplace, not all problems need to be reported to the leader, but those important things should be reported, and the report should be carried out with solutions. When communicating with leaders, you should put the results first, because what every leader wants to hear is your method and results of solving problems. Remember, you are to be shared by the leader, understand this rule, don't ask your leader for everything in the future, and have the awareness to solve the problem by yourself.

How to report problems to the boss in the workplace? This is going to beThere are two situations, one is a small problem and the other is a big problem.

If it is a minor issue, it does not need to be escalated. Within the scope of your ability, and at the same time able to deal with and solve it quickly in a short period of time, please solve it quickly and quietly like a gust of wind before the leader finds out, and return to normal, as if the problem has never appeared, perfect.

If it's a big issue, it must be escalated. When a problem arises, it is necessary to report it to the leader quickly and decisively. There are three aspects to note:

First, the content of the report

The report includes, but is not limited to: what the problem is, when the problem appeared, the severity of the problem, what impact it may bring, the initial solution to the problem, whether the individual can solve it, what human and material resources are needed, whether leadership and coordination are needed, and when the problem can be solved.

2. Seek truth from facts

Reporting to leaders needs to be factual, without the slightest concealment, regardless of the nature of the issue. Because the leader has more resources, when you give feedback to the leader truthfully, the other party can quickly coordinate the manpower of all parties and solve the problem easily. On the other hand, it is not advisable to delay the work by withholding individual details, causing delays in information.

3. Have a good attitude

In a positive manner, take matters into account and do not carry any emotions. No matter how anxious things are, calm and unhurried, your composure will bring a sense of security to the leader, and the impression score will be high.

If we want to make a difference in the workplace, we don't just need to do our job well, but we also need to pay attention to other details, such as reporting work problems. So, today let's talk about how to report problems in the workplace:

Dissect the reported issue first:Not all problems have the value of reporting, so when reporting the problem, you must first conduct a detailed analysis of the problem, otherwise you will be questioned by the leader in the process of reporting the problem, such as such a simple problem can not be solved and reported, what do I want you to do! The problem of reporting itself is an opportunity for self-expression in the workplace, but you can't let this opportunity change its nature because of the non-analysis of the reported problem.

Pay attention to when and how to escalate:To report a problem, you must choose a suitable time and method to repeat the problem to the leader. For example, when the leader is not so busy and the mood is not so bad, but it depends on the priority of the problem you are reporting.

As for the way to report the problem, it is best to report it with two or three different solutions, so that the leader can see the efforts you have made to the problem, otherwise you will not get the satisfaction and appreciation of the leader by just throwing the problem to the leader.

Follow up on the reported problems in a timely mannerAfter reporting the problem to the leader, it is not the end of the matter, but also to follow up the reported problems in a timely manner. Because the problem you report is definitely related to your work, timely attention can improve your work efficiency, and it will also give the leader a sense of relief and make him more interested and concerned about you.

This kind of escalation is the most meaningful behavior in the workplace, otherwise it is a waste of the opportunity to escalate the problem. This is a detail that must be paid attention to after the problem is reported, and I hope you will pay attention to it.

Working hard in the workplace, we must know these relationships: in the workplace, even if the best company, no matter how good the boss, no matter how good the boss, can not be perfect, they are the relationship between the company and the employee, the relationship between the superior and the subordinate, the relationship between the employer and the employed, as long as such a relationship exists, there is no absolute fairness, not to mention the boss or boss, he has to balance the ecological chain of the entire company, to deal with the problems of various departments, to solve various internal and external pressures, There will always be people who have to sacrifice more, there will always be some people who will pick up some cheap, we may not be used to it, but this is the reality, and it is all real everywhere.

What is the biggest stress** for office workers? Boss.

What is our leverage focus? Handle the relationship with the boss, win trust and respect, win promotions, salary increases, win the resources and platforms we want, and achieve the boss and ourselves.

How do you report a problem? The first step is to bravely admit my mistakes, say what my problem is, and give a preliminary solution to the problem, even if the answer is not perfect, it doesn't matter, this at least means that I have the heart to correct, to save losses, to consider for my boss, which means that I have improved, no one is perfect, who can be without fault?

When you make mistakes, use the power of your words to make things work in your favorable direction, make it clear to the other person, and try to reverse the disadvantage, while also earning yourself a good reputation.

Don't be silent, so indulge the anger of your boss, and let your boss label you "irresponsible", although you say that you have 10,000 repentances in your heart, but if you don't say it, who knows?

It is a very common thing to make a report in the workplace, for example, many companies hold a morning meeting every morning, what is the purpose of the morning meeting? The main thing is to summarize yesterday's work and today's plan, and the main part of the discussion is the problems encountered in the work. <>

But sometimes we find that even if the same problem is reported by different people, the results are very different. After some people reported, they were recognized by the leaders. Some people leave a bad impression on the leader after reporting, why is this?

The main reason is that they report differently, so how can you improve the quality of your reporting? Here are two suggestions.

1. The report doesn't have to be detailed

Many professionals are guilty of a common problem, when reporting work, they always want to repeat the causes and consequences of the problem as much as possible, thinking that they have done everything, but they don't know that this way of reporting not only affects the efficiency of the meeting, but also leaves people with the impression that they can't distinguish the key points. In a nutshell, highlighting issues is the right way to report. <>

2. Report the problem with the results

This is very importantIn fact, the real reporting problem is not a unilateral request for support, but a plan to carry out mutual **. In the process of communication, let the leader know how you have completed the current situation, what needs to be supported, and at the same time, in the process of communication, the leader also has a more comprehensive understanding of your personal ability, which will be very beneficial to your own development in the future. <>

At the end of the Q&A, I will give you a later suggestion on reporting the problem: after communicating with the leader, remember to tell the leader about the solution within a certain period of time, so that the leader can have a control over the progress of the current problem, so as to be more conducive to the further development of the overall work of the team.

If you want to report directly to your boss about things at work, you can say anything you feel is a problem, because it means that the problems you see have been ignored by others, which is enough to show that you are very serious about your work and are meticulous in everything.

Or that there will be a better solution to the problem you encounter at work, and then if you don't know how to say it, you can send him your own ideas and send them an email, distinguishing the pros and cons between the existing solution and the solution you want to solve the problem.

You can let the boss make a judgment according to the development of things, and then point out what the problem is when you have to say a 123, a reason why you do this, after all, we are all people who come up with ideas, and we only need to get their approval or disapproval.

In fact, a good suggestion will solve a lot of cumbersome things in the workplace, so I am not afraid that you have no problem, but I am afraid that you have a problem and do not report it, this is the biggest problem, no matter what you do, it is the same, as long as you have different methods, you can directly mention, as long as you are not stage frightened.

Sharing my experience in the workplace, I have something to ask for. Hopefully, my article will help you work more effectively.

When I was about to get off work this evening, an employee ** reported to me a more urgent problem he had found, and he needed to purchase a batch of materials for rectification. "Leader, please send this problem to our company's decision-making group, let the boss know, and solve it quickly! ”

I asked him, "Is there a better solution?" On what basis? How much does the solution cost? ”。He hesitated and said, this is set by the purchasing department, right? Let's just give us feedback, shall we?

Of course not! Because the solution you are providing is unclear, lacks evidence, and most importantly, does not have a cost budget. How does this make decisions for leaders?

In fact, in the workplace, such cases are very common, and ordinary employees often think that I can just report the problem, and they always complain, and the leaders do not make decisions. In fact, in my opinion, an excellent professional should not report problems like this.

We need to make it clear that the purpose of our escalation is to facilitate the resolution of the problem. Therefore, all our operations should be carried out around this purpose.

First Plate Axe: The Axe of Blade.

This axe, sharp, popular, can hit the vital point, destroy the withering and decaying. It's like a more perfect and reasonable solution that can stand up to argumentation, which can go straight to the crux of the problem, the second axe: the axe of money.

This axe is pure, dazzling, and can budget a square circle and measure the hole. Just like the cost budget of the solution, an executable solution must be a cost-effective solution.

The Third Plate Axe: The Axe of the Mind.

This axe, illusory, hazy, has the ability to turn the tide, imperceptibly. If you monitor the truth of the Quartet, you will know yourself and your opponent, and you will be tempted to fit. Knowing the work style of the subject of the report, so as to go with the flow, can achieve twice the result with half the effort.

To sum up, in fact, the essence of these three axes is to stand up to scrutiny, clear and accurate cost budgets, and promote them in line with the behavior and habits of decision-makers.

The use of wonder, in one mind. Let's not be problem makers, but problem solvers. In this way, we will go more smoothly on the road to the workplace.