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Haier's OEC (User Experience Center) management model is a user-centric management model that aims to improve the quality of products and services and user satisfaction. The model includes the following aspects:1
User demand orientation: Haier takes the needs of users as the core of product and service design, and continuously optimizes products and services through in-depth understanding of user needs and behaviors, so as to improve user satisfaction. 2.
Full participation: Haier encourages all employees to participate in OEC management and improve the quality of products and services and user satisfaction through continuous feedback and improvement. 3.
Data-driven: Haier continuously optimizes products and services to improve user satisfaction through big data analysis and user feedback. 4.
Continuous improvement: Haier continuously improves its products and services to meet the needs and expectations of users and improve user satisfaction. 5.
Service innovation: Haier has won the trust and loyalty of users by continuously innovating service models and product design to improve user experience and satisfaction. In short, Haier's OEC management model is a user-centered management model that improves the quality of products and services and user satisfaction through full participation, data-driven, continuous improvement and service innovation.
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Haier OEC Management Method - the abbreviation of OveralleveryControlandClear in English, that is, the Total Quality Management Law.
Haier"oec"The management method consists of three systems: the target system, the Nissin system, and the incentive mechanism.
1. Establish goals first;
2. Nissin is the basic work to complete the goal;
3. Nissin's results must be linked to positive and negative incentives to be effective.
Haier OEC emphasizes the implementation of the company's work into every work of everyone every day, and timely inspection and adjustment. Specifically, there are people to manage everything every day, so that the general ledger does not miss items, everything is managed, things are managed by results, and people are managed by assessment.
The essence of Haier's OEC management is to deepen the "daily affairs, daily clearance and high day" to achieve enterprise information management. On the one hand, the enterprise requires a good goal decomposition mechanism, and on the other hand, it requires good personal work management for employees.
Expand the information is what is expected:
Haier's OEC management method always runs through the PDCA cycle, and the chain code checks, corrects, and improves the plan and corrects the goals by setting goals, designing specific measures and methods to achieve these goals, and achieving the purpose of continuous improvement.
It can be said that Haier's OEC management method is an enterprise management method that effectively implements the PDCA cycle to everyone, everything and every day. We say that it is not difficult for a person to do one thing well, but it is difficult for everyone to do everything well every day. There is a concept of "continuity" here, and Haier's OEC management method solves this problem of how to achieve perseverance.
The basic principles of Haier's OEC management method.
The first is the closed-loop principle, that is, everything must be done well, and there must be a PDCA cycle (i.e., plan-implement-check-summary) process to achieve the purpose of spiraling;
The second is the principle of comparative analysis, vertically compared with their own past, horizontally compared with the same industry, compared with similar enterprises, compared with relevant departments, and compared with other employees, realizing that there is no reason for development without comparison;
The third is the principle of continuous optimization, according to the barrel theory, to find out the weak points, and timely rectification, in order to improve the level of the whole system.
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The theoretical basis of Haier's OEC model is (dry min).
a.Expectation Theory vs. Equity Theory.
b.Equity Theory and Integrated Incentive Theory.
c.Equity Theory vs. Hierarchy Theory of No Branch.
d.Expectation Theory and Synthesis Spike Motivation Theory.
See the answer explainedCorrect answer: d
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Topic Selection (points) Haier's OEC management method is Haier's management model Obtained by the state.
Dear, I'm glad to answer for you. Topic Selection (Points) Haier's OEC management method is Haier's management model Won the national answer: Dear, the OEC management model has created huge economic and social benefits for Haier Group, and won the "Golden Horse Award" for national enterprise management innovation and the "Sail Cup" for enterprise reform.
It is an all-round optimization management method, which was created by Haier Group in 1989. This law has created tremendous economic and social benefits for the Haier Group, and has won the "Golden Horse Award" for national enterprise management innovation and the "Sail Cup" for enterprise reform. Haier's management slogan of "daily affairs, daily disadvantages, and high sengao" proposed by Haier, namely:
Every day's work is done every day, and every day's work is cleaned up and improved every day. Hope it can help you, look forward to the compliment, thank you dear.
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Haier's OEC management mode can be set up with the following steps:1Clarify the risk types and risk factors, and identify potential risk points of the Yuanfeng crisis.
2.Establish various risk early warning mechanisms, and establish responsible persons and scope of responsibilities. 3.
According to the risk level, the early warning indicators are divided, different early warning trigger conditions are set, and corresponding emergency plans are established. 4.In the process of collecting, processing, and transmitting early warning information, it is necessary to ensure the timeliness and accuracy of the information.
5.Strictly implement the early warning mechanism to ensure that the early warning information can effectively trigger the crisis response system, and make timely decisions and actions to avoid or mitigate potential crisis risks. In short, the crisis early warning mechanism of Haier's OEC management model is a Xitong work, which needs to be designed and implemented from multiple aspects to improve the company's ability to respond to crises and the efficiency of the wheel.
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