How to complain about ZTO Express, how to complain about ZTO Express

To complain about Zhongtong Express, you can call the postal industry consumer complaint ** for "12305" (provincial capital code - 12305) to make a complaint.

According to Article 7 of the Measures for the Handling of Consumer Complaints in the Postal Industry, during the working hours of accepting consumer complaints, the Postal Consumer Complaint Center shall have a special person on duty to "12305" complaints** to ensure that the channels for consumer complaints are unimpeded. Postal administrations at all levels shall, in the portal of the unit ** public acceptance of consumer complaints working hours. If the "12305" appeal** is suspended for any reason, the reason, time for suspension, and emergency measures shall also be announced.

Article 8 Scope of acceptance of consumer complaints:

A) postal enterprises operating postal service quality issues, including: mail (letters, parcels, printed matter) delivery, newspaper subscription, retail, delivery, postal exchange, philatelic stamp reservations, sales, and other services relying on the postal network (excluding postal savings);

2) The quality of express delivery service of enterprises engaged in express delivery business.

Step 1: If there is a problem with the courier, the first contact should be the courier who serves you. He accepts your postage and should solve the problem for you. The courier can understand your courier problem more conveniently and solve the problem faster.

Step 2; The courier who served you was irresponsible, procrastinating, and perfunctory. At this time, you can contact the courier station where the courier is located. Generally, there are professional service personnel to solve the problem.

Timely feedback, the problem is clear, what kind of results are required. It's best to ask for a clear response. When will it be compensated, how much will it be compensated, etc.

Step 3: Sometimes the site and the courier are unwilling to take responsibility, at this time we can contact the general customer service of the courier company. Express companies are generally cooperative systems, and there are different management systems between different express deliveries, which are clearly informed:

If a clear reply is not given within a few days, the complaint will be sent to the Postal Administration. There will generally be results.

Step 4: The courier company is not responsible, directly complain to the postal administration, provide the courier number, explain the situation, and generally there will be results.

5. Finally, communicate with the customer service and complain, and the customer service will deal with the complaints.

Notes:The reason for complaining about ZTO Express must be reasonable, and you can't complain at will, if you are not satisfied with the complaint handling, you can also continue to submit a complaint and then handle the complaint.

Now the use of express delivery is becoming more and more popular, but when you want to complain about the courier, often call the local courier company** to complain has no effect. So how to make an effective complaint, let's take a look at it together.

01 First of all, we can call the official ** on the courier bill to complain about the misconduct you want to complain about. The first time you make a complaint, the local courier company will contact you within a few hours. If the incident is not satisfactorily resolved, you can call again to make a second complaint, and the company will punish them.

03 After entering the official website, click on the complaint suggestion in the lower right corner to make a complaint.

04 Then fill in the courier number, consignee's name, mobile phone number and message in turn according to your own situation. In the message, you must clearly express the situation you encountered, your wishes, and the results you want to get, etc., and finally submit.

According to Article 47, Paragraph 1 (2) of the Postal Law of the People's Republic of China, "if the uninsured mail is lost, damaged or the contents are short, compensation shall be made according to the actual loss, but the maximum compensation shall not exceed three times of the fee charged; **If the letter is lost or damaged, compensation shall be made at three times the fee charged. "Paragraph 3 of the same article also provides:

Postal enterprises due to intentional or gross negligence caused by the loss of mail, or failure to perform the obligations provided for in the preceding paragraph, has no right to invoke the provisions of the first paragraph of this article to limit liability. ”

If there is a loss of Zhongtong Express, the first time to call ** to explain the situation to the courier so that he does not enter the sign, and then call their local headquarters customer service ** to complain about the damage and loss. After communication, it should be easy to get compensation for small amounts of less than 100 yuan. If Zhongtong Express refuses to compensate, or ignores it (generally because you don't have insurance, etc., you can only compensate you 3 times the freight), you can directly go to the State Post Bureau to complain.

The appeal process is as follows:

1. Log in to the State Post Bureau to appeal**;

2. Registration. 3. Fill in the appeal information and submit it.

It is worth noting that there are two conditions for appealing through the State Post Bureau** to complain about the loss of Zhongtong Express. First, a complaint has been filed with the enterprise, but there is no result within seven days; Second, they have complained to the enterprise, but they are not satisfied with the results of the enterprise.

Consumers are reminded that they need to pay attention to the following points when receiving and sending express delivery: first, to consign valuables, the goods must be insured first; Second, when signing for the express delivery, it is necessary to check the goods before signing; Third, in case of express damage, you should first complain and negotiate, and if you can't solve it, then litigate; Fourth, when sending items, be sure to write down the quantity, specifications, and value of the items.