There are a lot of bad reviews in Amazon, how should it be operated

You can go to Amazon customer service to help you resolve the issue of a bad review.

There is no way to delete a review, it can only be modified. Within 15 days of the review, the buyer can modify the review and change the negative review to a positive one. However, after this time, it is not possible to modify it.

1.Sellers find out what they are responsible for the post under the mid-difference review

2.Use the Scoot Seller Assistant, log in to bind the store and authorize the verification, you can manage the negative reviews in the store in the feedback management, the total number of negative reviews in different stores, and the new negative reviews and other data in the store are clear at a glance.

The rule of bad reviews in processing**.

1.Keep your composure and take it in your stride.

You may understand the reason, but in the face of some bad reviews, the buyer's message is really angry. But at the moment, you still have to restrain your temper and avoid replying directly to the buyer's review under the bad review and arguing with the buyer, which will only make things worse. Because once you reply under the bad review, the comment will appear on your lisitng.

So, stay calm and take it in stride (I'm tired, but keep smiling).

2.Conduct a thorough analysis of negative reviews.

Everything must have cause and effect, except for some buyers who maliciously give bad reviews, most of the buyers give you bad reviews for a reason. At this time, you need to conduct a comprehensive analysis of the negative review: the content of the negative review, the customer's order, the address information of the customer who left the review, and the customer's historical review record, etc.; After all, "knowing oneself and knowing the other side can win all battles", through these analyses, we can understand the reasons why customers are dissatisfied with the product, so that we can take measures to remove bad reviews.

3.Respond quickly and demonstrate empathy.

Amazon buyers generally have difficulty communicating because buyers can't respond slowly like sellers who are staring at the store and staring at the platform all the time, and some buyers won't respond to you at all; In order to achieve the goal of removing negative reviews faster, try to put yourself in the customer's shoes as much as possible, so that the customer feels that you understand their needs and communicate with the customer more easily.

4.Ask buyers for good reviews appropriately.

If, after the above communication, the buyer is still reluctant to remove the negative review, then consider seeking more positive reviews to offset the impact of the negative review. Although Amazon explicitly prohibits "rewarded reviews," at the end of the day, it's not undesirable to ask for reviews, it's just the right way to ask for reviews that determines whether your review is successful. Remember not to step on the following minefields:

Go straight to the point, ask buyers for good reviews.

Don't give gifts to induce buyers to leave reviews.

If you have a discount or a coupon to purchase, don't send an email asking for a review.

Buyers who have already left feedback should also refrain from sending out further emails.

Controlling the frequency of your emails and sending them out will only be counterproductive.

As for how to request reviews, it is recommended to use the Scoot Seller Assistant Smart Request Function, which excludes buyers from leaving reviews, a variety of review email templates, and automatically sends review emails. Efficient and convenient, easy to make profits!

Conduct a comprehensive analysis of the bad reviews, including the content of the bad reviews, the customer's order, the customer's address information and the customer's history of the evaluation record, etc., through these analysis, you can roughly know whether the customer's dissatisfaction with the product is caused by poor product quality and customer service, or it belongs to the malicious bad reviews left by competitors. Amazon Store Monitoring Reminder

First, if you can find loopholes and content that violates Amazon's policies from the review, file an appeal with Amazon and apply for Amazon's assistance in removing the negative review, if not, follow the steps below:

1.No matter why the customer left a bad review, send the customer a sincere apology letter and a product first;

2.Analyze and analyze the reasons for the bad reviews given by customers, and propose solutions to solve the problems;

3.After the problem is solved, continue to send an apology letter to the customer and indicate that you want to make friends with the customer;

4.In the last step, the chat with the customer unintentionally reveals whether the negative review can be changed to a positive one.

Of course, this is the most perfect result. When we encounter bad reviews, we can't solve them every time, for example, customers don't reply to messages; The customer refuses to change the bad review, etc.

After receiving a bad review, you should seize the first three hours, get in touch with the buyer as soon as possible, ask the reason for the bad review, and actively solve it. If you can't cancel the bad reviews, you can dilute the bad reviews by going to the evaluation manager and asking the buyer to leave a review, and adding high-quality positive reviews. Bad reviews have a great impact on the weight of the store, so we must pay attention to it.

Amazon Seller Hands-on Experience Series.

There are two main lines of thought:

2.If you can't find the mailbox, then reply to the comment, and the buyer can also receive it, if you can't get a reply, it's better to give up, and then arrange a few more evaluations.

Thanks for replying, the result will be updated later.

Amazon Seller Hands-on Experience Series.